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- Tasks: Support customers with automated lab and analysis equipment, ensuring top-notch service.
- Company: Join a globally respected company with over 60 years of expertise in bespoke instrumentation.
- Benefits: Enjoy hybrid working, competitive salary, and an exceptional benefits package.
- Why this job: Be part of a dynamic team focused on customer satisfaction and professional growth.
- Qualifications: Experience in engineering or technical support is essential; proactive attitude is a must.
- Other info: Opportunity to contribute to sales growth while enhancing customer loyalty.
The predicted salary is between 24000 - 56000 £ per year.
Engineering and Technical Customer Support Engineer Basingstoke (hybrid working) to c£40k (neg dep exp) + exceptional benefits package Our globally renowned and respected client has been established for more than 60 years and specialise in the design, manufacture and support of bespoke instrumentation and special purpose equipment solutions for supply throughout the world. As a result of continued success and an ongoing programme of strategic growth, they are now seeking to recruit an experienced and proactive Engineering and Technical Customer Support Engineer to complement their professional UK Service Team supporting a range of automated laboratory and analysis equipment associated with Clinical and Industrial markets across the whole of the UK. Reporting to the Customer Relationship Centre Manager, the successful Engineering and Technical Customer Support Engineer candidate will ensure the ongoing development of customer satisfaction, loyalty and retention, providing customers with world class levels of service and contributing to a profitable customer service division as well as the development of sales in conjunction with the sales and marketing teams, all achieved by delivering optimal organisation and effic…
Engineering and Technical Customer Support Engineer employer: Premier Technical Recruitment Careers
Contact Detail:
Premier Technical Recruitment Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engineering and Technical Customer Support Engineer
✨Tip Number 1
Familiarize yourself with the specific automated laboratory and analysis equipment that the company supports. Understanding the technical aspects and common issues faced by customers will help you stand out during the interview.
✨Tip Number 2
Highlight your experience in customer support, especially in technical roles. Be ready to share examples of how you've successfully resolved customer issues and improved satisfaction in previous positions.
✨Tip Number 3
Research the company's history and their approach to customer service. Being able to discuss their values and how they align with your own can demonstrate your genuine interest in the role.
✨Tip Number 4
Prepare to discuss how you would collaborate with sales and marketing teams to enhance customer service and drive sales. Showing that you understand the importance of teamwork in achieving business goals can set you apart.
We think you need these skills to ace Engineering and Technical Customer Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in engineering and technical support. Emphasize any previous roles where you provided customer support, particularly in the context of automated laboratory or analysis equipment.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've contributed to customer satisfaction and loyalty in past positions, and how that aligns with the company's goals.
Highlight Technical Skills: Clearly outline your technical skills related to instrumentation and special purpose equipment. Include any certifications or training that demonstrate your expertise in the field, as this will be crucial for the role.
Showcase Problem-Solving Abilities: Provide examples in your application of how you've successfully resolved customer issues in the past. This could include specific challenges you faced and the solutions you implemented, showcasing your proactive approach.
How to prepare for a job interview at Premier Technical Recruitment Careers
✨Understand the Product Range
Make sure you familiarize yourself with the company's bespoke instrumentation and special purpose equipment. Knowing the products inside out will help you answer technical questions confidently and demonstrate your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you successfully resolved customer issues or improved customer satisfaction. Highlighting your proactive approach to customer support will resonate well with the interviewers.
✨Emphasize Team Collaboration
Since the role involves working closely with sales and marketing teams, be ready to discuss how you have effectively collaborated with other departments in previous roles. This shows that you can contribute to a cohesive team environment.
✨Prepare for Technical Questions
Expect to face technical questions related to automated laboratory and analysis equipment. Brush up on relevant technical knowledge and be prepared to explain complex concepts in simple terms, showcasing your communication skills.
