Supplier Partnerships Manager

Company Description

About Us

McDonald’s has run its business in the UK since 1974 and currently operates over 1500 restaurants across the UK and Ireland, serving almost four million customers each day. McDonald’s is one of the UK’s largest private sector employers, employing over 170,000 people.

Hybrid Working

This role is based in our East Finchley office working 3 days in the office and 2 days remotely.

The Opportunity

In this exciting opportunity you will be responsible for managing all key UK&I Market Technology suppliers. You will achieve this by setting supplier standards and holding our suppliers to account for their delivery. This will require you to evolve relationships, contracts and ongoing governance to adopt models and great outcomes for our restaurants and Franchisees. The Supplier Partnerships Manager will be a key member of the Technology Leadership team. The role holder will be responsible for ensuring that McDonald’s partners and service providers are providing robust, resilient and service-focused solutions that continuously improve and ultimately deliver maximum value. The team will drive improvements from our suppliers using the information provided by the Service Operations team to reduce problem management. They will provide the technical expertise and thought leadership to manage our suppliers to identify and resolve recurring issues that are having a negative impact/outcome for our restaurant or office technology services. The role holder will provide commercial governance and leadership to drive business value and appropriate governance.

What will my accountabilities be?

• Provide leadership within the RGRT and broader technology team to foster a high-performing culture aligned with the company values.
• Stay close to the business by building and maintaining strong franchisee relationships, particularly with those in the Technology Committee.
• Provide ongoing coaching and mentoring to members of the Supplier Mgmt team, ensuring that the team have strong development plans and career progression and succession plans.
• Responsible for the execution of the Supplier Management strategy for Technology partners.
• Transform relationships, contracts and ongoing governance to adopt models with great outcomes for our restaurants and Franchisees.
• Set standards with our partners to ensure they are held accountable for delivering excellent service and change management which focus on the health, hygiene and continuous improvement of their products.
• Conduct structured and regular service reviews with key partners to ensure value and performance. Ensure remedial action plans are in place where required.
• Responsible for contracts and commercials for all existing and new service partners.
• Ensure that there are robust controls in place to offer protection around service availability, service continuity, cyber security and change management and that these controls are subject to regular review.
• Where partners provide Software as a Service (SaaS) ensure that engagement is timely, strong controls are in place and that value is measurable and continuously improving.
• Responsible for strategic supplier management governance, audit and compliance framework and commercial negotiations for any new or extended service contracts.

What Team will I be a part?

The Supplier Partnerships Manager will operate as part of the RGRT Leadership team.

Who are my customers?

Customers of this role will include:

• Our Franchisees
• Our Partners
• Department Heads from across the business.
• Colleagues in other McDonald’s markets and those working in global and segment functions.

Work very closely with Service Operations, Infrastructure, Deployment & Testing & Adoption & Innovation.

Qualifications

What background do I need to have?

• Experience in managing a diverse and broad range of technology suppliers; setting standards and driving continuous improvement in the availability and performance of their products.
• Strong technical IT knowledge, the ability to interact and converse with senior technology stakeholders both internally and externally.
• Operational Technology experience is beneficial but not essential.
• The role holder will ideally have prior technology leadership experience with a broad remit.
• Evidence of building a Vendor Management framework in the past, ideally having successfully modernised existing processes.
• Will possess excellent interpersonal and communication skills and commercial acumen and possess a proven ability to work effectively with all organisational levels.
• The ability to build collaborative working relationships with our suppliers and various other stakeholders including McDonald’s Franchisees and our partners in IT strategic planning, governance, communications, and financial management.
• A proven track record of successful team leadership and development.
• Extensive experience in negotiating large commercial contracts and tenders.

Additional Information

Company Vision and Culture… Our Global vision is to build a better McDonald’s and in the UK and Ireland we are working hard to be the UK & Irelands best-loved restaurant company. McDonald’s is defined by its culture. Our culture shapes and informs everything we think and everything we do. Our culture influences the way we interact with each other, and how we interact with customers, franchisees and suppliers. Our culture motivates and inspires us to attract and retain great talent, creating positive, energising, exceptional working environment for us all. Our values drive our culture and shape our beliefs, our priorities and our actions. They influence the decisions we make, how we treat one another and how we show up as a brand to the world.

• Serve: We put our customers and our people first.
• Inclusion: We open our doors to everyone.
• Integrity: We do the right thing.
• Community: We are good neighbours.
• Family: We get better together.

At McDonald’s we are People from all Walks of Life... People are at the heart of everything we do, and they make the McDonald’s experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers gives us strength. We do not tolerate inequality, injustice or discrimination of any kind. These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play. We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonald’s or elsewhere.