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- Tasks: Join our team as a Customer Service Advisor, helping customers with their queries daily.
- Company: We're a customer-focused company based in Newcastle, dedicated to outstanding service.
- Benefits: Enjoy up to £15/hour, private medical insurance, gym discounts, and 25 days annual leave.
- Why this job: Make a real impact by simplifying processes and collaborating with a supportive team.
- Qualifications: We're looking for friendly, detail-oriented individuals who thrive in fast-paced environments.
- Other info: Flexible shifts between 8am-10pm, with plenty of notice for your schedule.
My Client is looking for enthusiastic individuals to join their team of Customer Service Advisors, where customers are at the heart of everything they do. Is this you?
Do you have a passion for simplifying processes and making things easier for customers? Do you enjoy tackling more complex customer requests, working alongside colleagues from different departments to find solutions? Do you take pride in knowing you’ve helped achieve the right outcome for a customer, especially when you get it right the first time? If so, this could be the perfect role for you!
What we’re looking for in our Customer Service Advisors:
- Friendly, helpful individuals who are passionate about delivering outstanding customer service.
- Comfortable working in a fast-paced environment, while following established processes.
- Detail-oriented with a strong focus on keeping customer records accurate and up to date.
- Responsible and capable of managing customer information in line with GDPR guidelines.
- A team player who enjoys collaborating with others to deliver excellent service and identify opportunities for improvement.
- Driven to meet key performance indicators and contribute to the team’s success.
Additional information
- Location - Newcastle (Cobalt Business Park)
- Pay Rate: Up to £15 / per hour PAYE
- The working hours are between 8am and 10pm, Monday to Sunday – we usually work a 6-8 week shift rotation so that you can plan around shifts with plenty of notice. There is some evening and weekend work, but these shifts are shared out amongst all colleagues.
- Competitive benefit package consisting of private medical insurance, gym membership discounts, contributory pension scheme, 25 days of annual leave.
If you are interested, please apply directly.
Contact Detail:
Randstad Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the company’s values and customer service philosophy. Understanding what they prioritise will help you align your responses during any interviews or discussions, showcasing that you’re a great fit for their team.
✨Tip Number 2
Prepare to discuss specific examples of how you've handled complex customer requests in the past. Highlighting your problem-solving skills and ability to collaborate with colleagues will demonstrate your capability to thrive in a fast-paced environment.
✨Tip Number 3
Brush up on GDPR guidelines and data protection practices. Being knowledgeable about these regulations will not only show your attention to detail but also reassure the employer that you can handle customer information responsibly.
✨Tip Number 4
Be ready to discuss how you meet key performance indicators (KPIs) in previous roles. Sharing your achievements in this area will highlight your drive and commitment to contributing to the team's success.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what the company is looking for in a Customer Service Advisor. Highlight key skills and responsibilities that resonate with your experience.
Tailor Your CV: Customise your CV to reflect your customer service experience. Emphasise your ability to simplify processes, manage customer information, and work collaboratively with teams.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Use specific examples from your past experiences to demonstrate how you meet the requirements outlined in the job description.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Randstad
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers during the interview. Share specific examples of how you've gone above and beyond to assist customers in the past, as this role is all about putting customers first.
✨Demonstrate Problem-Solving Skills
Prepare to discuss situations where you've tackled complex customer requests. Highlight your ability to collaborate with colleagues from different departments to find solutions, as this is a key aspect of the job.
✨Emphasise Attention to Detail
Since the role requires keeping customer records accurate and up to date, be ready to talk about your experience with detail-oriented tasks. Mention any systems or processes you’ve used to ensure accuracy in your previous roles.
✨Be Ready for Shift Flexibility
Understand that the working hours are between 8am and 10pm, including evenings and weekends. Be prepared to discuss your availability and willingness to work a flexible shift pattern, as this shows your commitment to the role.
