Senior Solutions Engineer - Strategic Accounts

Senior Solutions Engineer – Strategic Accounts

EngineeringHybrid Remote , London,United Kingdom

Splunk is here to build a safer and more resilient digital world. The world\’s leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it\’s our people that make Splunk stand out as an amazing career destination and why we\’ve won so many awards as a best place to work. If you become a Splunker, we want your whole, authentic self, what we call your \”million data points\’\’, so bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you

Splunk is currently seeking a highly motivated individual to join our presales team as a Senior Solutions Engineer in the UK to focus on our Strategic Accounts .

As a Splunk Senior Solutions Engineer , you’ll be the deep-dive technical sales resource for the UK Sales team supporting our clients across the region. This role has a specific focus on Strategic accounts; these are our high-value customers with significant revenue potential, market influence, or alignment with our product vision. The Senior Solutions Engineer will provide tailored solutions and technical executive-level engagement to drive long-term growth and partnership

The Senior Solutions Engineer must be comfortable building rapport with technical champions, augmenting the account team and serving as a trusted advisor. Developing and owning technical proof activities to advance expansion opportunities, as well as drive product adoption.

Key Responsibilities:

Technical Expertise: Serve as a subject matter expert on Splunk products and solutions, providing technical guidance and support to strategic accounts.

Solution Development: Design, develop, and implement customized solutions that align with customers\’ desired business outcomes and demonstrate quantifiable, measurable value.

Customer Engagement: Collaborate with sales teams to understand customer requirements and operational pain, deliver compelling presentations, and demonstrate the value of Splunk solutions.

Account Management: Build and maintain strong relationships with our technical champions, ensuring their long-term success and satisfaction.

Problem Solving: Identify and resolve technical issues, ensuring customer satisfaction and successful deployment of Splunk products.

Training and Support: Conduct training sessions and workshops for customers, enabling them to maximize the use of Splunk solutions.

Event Participation: Demonstrate Splunk products and services to customers on-site, remotely via webinars, and at field events such as conferences and trade shows.

Continuous Improvement: Work closely with the presales team and management to develop and continually improve working practices, standard methodologies, and presales processes.

Qualifications:

Experience: Minimum of 5 years of experience in a solutions engineering or similar role, preferably within the data analytics or IT industry, with a focus on strategic accounts.

Technical Skills: Proficiency in Splunk products or similar, data analytics, and operational intelligence. Strong knowledge of IT infrastructure, cloud technologies, and security protocols.

Domain knowledge : Either, security operations, Observability, DevOps, IT operations, big data or log management.

Communication: Excellent verbal and written communication skills, with the ability to convey complex technical concepts to non-technical audiences.

Problem Solving: Strong analytical and problem-solving skills, with a proactive approach to identifying and addressing customer needs.

Team Player: Ability to work collaboratively with cross-functional teams, including sales, product development, and customer support.

Education: Bachelor\’s degree in Computer Science, Engineering, or a related field. Advanced degrees or certifications in relevant areas are a plus.

Splunk is an Equal Opportunity Employer

At Splunk, we believe creating a culture of belonging isn’t just the right thing to do; it’s also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.

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