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- Tasks: Be the friendly face that ensures guests have an amazing stay!
- Company: Join a vibrant team dedicated to guest satisfaction and comfort.
- Benefits: Enjoy flexible evening shifts and a fun work environment.
- Why this job: Perfect for those who love helping others and thrive in a dynamic setting.
- Qualifications: Must be enthusiastic, organized, and have great communication skills.
- Other info: Evening shifts from 4pm to 10pm, 4-5 days a week.
Evening Shift 4pm to 10pm 4 to 5 days per week Tasks Mission for Receptionist To ensure that each guest has a comfortable and enjoyable stay and that their needs are met in the best possible way going above and beyond what is expected of us. Outcomes To Ensure the security of the building and guests To actively detect guests needs and resolve them To serve guests by any means of communication they require To ensure smooth checkin and checkout tasks To maintain updated records of bookings and payments in our Property Management System To deal with special requests from guests To respond to guests complaints in a timely and professional manner and contact necessary staff to solve problems that arise To keep track of repeating issues and convey them to the Operations Manager or the housekeeping staff To oversee maintenance and repairs in individual rooms and common areas. To place supply orders when necessary To set up restaurant for breakfast To prepare and serve healthy breakfast and afternoon tea To ensure all rooms are clean tidy and fully furnished to accommodate guests need To liaise with housekeeping staff to ensure basic housekeeping duties are provided including replacing linens changing and arranging the towels emptying trash restocking toilet supplies cleaning toilets vacuuming dusting sweeping and mopping tie floors cleaning glass and windows and rearranging the room after guests check out To ensure dirty linens are transported to correct area to be cleaned and to restocks areas with clean linens Requirements Competencies Listening skills Communication Proactivity Attention to detail Enthusiasm Organization and planning Sense of humour Friendly manner Recruitment Checks Authorisation to stay/work in the UK ID Card Proof of Address
Receptionist PBH83 employer: Payman Club
Contact Detail:
Payman Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist PBH83
✨Tip Number 1
Show off your communication skills! As a receptionist, you'll be the first point of contact for guests, so practice how you can engage with people warmly and effectively. Think about scenarios where you've successfully resolved issues or made someone feel welcome.
✨Tip Number 2
Highlight your attention to detail. In this role, keeping track of bookings and ensuring everything runs smoothly is crucial. Prepare examples from your past experiences where your organizational skills made a difference.
✨Tip Number 3
Demonstrate your proactivity. Think of times when you went above and beyond to meet someone's needs or solve a problem before it escalated. This will show us that you're ready to take initiative in our fast-paced environment.
✨Tip Number 4
Bring a sense of humor! A friendly manner and a good sense of humor can go a long way in hospitality. Be prepared to share light-hearted stories or experiences that showcase your personality and ability to connect with guests.
We think you need these skills to ace Receptionist PBH83
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize any previous experience in hospitality or customer service roles. Mention specific tasks you have handled that align with the responsibilities listed in the job description, such as check-in/check-out processes or handling guest requests.
Showcase Communication Skills: Since communication is key for this role, provide examples of how you've effectively communicated with guests or team members in past positions. Highlight your ability to listen and respond to guest needs promptly.
Demonstrate Proactivity: Include instances where you went above and beyond to ensure guest satisfaction. This could be resolving complaints or anticipating guest needs before they arise, showcasing your proactive approach.
Tailor Your Application: Customize your CV and cover letter to reflect the specific competencies mentioned in the job description, such as attention to detail and organization. Use keywords from the job listing to make your application stand out.
How to prepare for a job interview at Payman Club
✨Show Your Enthusiasm
Make sure to express your enthusiasm for the role and the company. A friendly demeanor and a positive attitude can go a long way in making a great first impression.
✨Demonstrate Your Communication Skills
Since communication is key in this role, be prepared to showcase your listening and speaking skills. Practice active listening during the interview and respond thoughtfully to questions.
✨Highlight Your Attention to Detail
Discuss specific examples from your past experiences where your attention to detail made a difference. This could include managing bookings accurately or ensuring guest requests were met without oversight.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you would handle guest complaints or special requests. Think of examples where you went above and beyond to meet a guest's needs.
