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- Tasks: Support aftersales technical activities, focusing on defect tracking and process optimisation.
- Company: Join BYD EUROPE, a leader in zero-emission transportation.
- Benefits: Enjoy competitive pay, 25 holidays, pension scheme, and team-building events.
- Why this job: Be part of the transition to a sustainable future and make a positive impact.
- Qualifications: Bachelor’s degree in engineering; hands-on vehicle systems knowledge preferred.
- Other info: Opportunity for travel and collaboration across diverse teams.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Aftersales Technical Operations Engineer – Commercial Vehicle Join to apply for the Aftersales Technical Operations Engineer – Commercial Vehicle role at BYD EUROPE Aftersales Technical Operations Engineer – Commercial Vehicle 1 week ago Be among the first 25 applicants Join to apply for the Aftersales Technical Operations Engineer – Commercial Vehicle role at BYD EUROPE Get AI-powered advice on this job and more exclusive features. About the role: The Aftersales Technical Operations Engineer will directly support our aftersales technical activities, focusing on defect tracking, frontline support, documentation, and process optimization. This role is designed to strengthen operational efficiency, improve issue resolution, and reinforce coordination between technical and service functions across regions. The candidate will report directly to Technical Support Manager and act as a key executor of our field support and internal improvement initiatives. About the role: The Aftersales Technical Operations Engineer will directly support our aftersales technical activities, focusing on defect tracking, frontline support, documentation, and process optimization. This role is designed to strengthen operational efficiency, improve issue resolution, and reinforce coordination between technical and service functions across regions. The candidate will report directly to Technical Support Manager and act as a key executor of our field support and internal improvement initiatives. Working location: Hounslow, London Key responsibilities: Provide hands-on support during vehicle fault investigations, both remotely and onsite Manage and track technical defects, escalating as needed in collaboration with quality and engineering teams Create and maintain operational dashboards and technical reports (VOR, defect trends, issue summaries) Develop and update technical SOPs and service workflows Draft and edit technical documentation, including service bulletins, repair procedures, and troubleshooting guides Assist in deploying and maintaining TPM tools (e.g., WeCom Smart Forms) for batch issue and documentation management Coordinate warranty and service scheme definitions, ensuring smooth implementation and communication Support cross-functional collaboration with engineering, sales, and customer teams to ensure aligned service delivery Your profile: Bachelor’s degree or equivalent in an engineering-related discipline Working proficiency in English (company language); Mandarin preferred but not mandatory Solid hands-on understanding of vehicle systems, including both mechanical components (chassis, braking, suspension) and EV technologies (battery, charging systems, HV safety) Skilled in technical writing and documentation management Proficient in data tools such as Excel, Power BI, and MySQL; basic coding ability in Python or SQL preferred Self-motivated, curious, and capable of working independently with minimal supervision Willingness to travel for onsite customer or field team support Has right-to-work in the UK We offer: Performance and experience based competitive remuneration 25 holidays + public holidays Scottish Widow workplace pension Commute allowance Salary sacrifice car scheme Department & company wide teambuilding events. An exciting opportunity to be part of European transition to Zero Emissions transportation and de-carbonization of the economy Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air . We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Information Technology Industries Motor Vehicle Manufacturing Referrals increase your chances of interviewing at BYD EUROPE by 2x Sign in to set job alerts for “Technical Operations Engineer” roles. 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Aftersales Technical Operations Engineer - Commercial Vehicle employer: BYD Company Limited.
Contact Detail:
BYD Company Limited. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Technical Operations Engineer - Commercial Vehicle
✨Tip Number 1
Familiarise yourself with the latest trends in electric vehicle technology and aftersales support. Understanding the nuances of EV systems, such as battery management and charging infrastructure, will give you an edge during interviews.
✨Tip Number 2
Network with professionals in the automotive and EV sectors. Attend industry events or join online forums to connect with people who can provide insights into the role and potentially refer you to opportunities at BYD EUROPE.
✨Tip Number 3
Brush up on your technical writing skills. Since the role involves creating documentation and reports, being able to clearly articulate complex information will be crucial. Consider drafting sample documents to showcase your ability.
✨Tip Number 4
Prepare for scenario-based questions that assess your problem-solving skills. Think of examples from your past experiences where you successfully resolved technical issues or improved processes, as these will resonate well with the hiring team.
We think you need these skills to ace Aftersales Technical Operations Engineer - Commercial Vehicle
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Aftersales Technical Operations Engineer role. Focus on your technical writing abilities, hands-on understanding of vehicle systems, and any experience with data tools like Excel or Power BI.
Craft a Compelling Cover Letter: In your cover letter, express your passion for zero-emission transportation and how your background fits the company's mission. Mention specific experiences that demonstrate your problem-solving skills and ability to work independently.
Showcase Technical Skills: Emphasise your proficiency in technical writing and documentation management. Provide examples of past projects where you created or maintained technical documents, such as service bulletins or troubleshooting guides.
Highlight Collaboration Experience: Since the role involves cross-functional collaboration, include examples of how you've successfully worked with engineering, sales, or customer teams in the past. This will show your ability to coordinate effectively across different functions.
How to prepare for a job interview at BYD Company Limited.
✨Understand the Role
Make sure you thoroughly understand the responsibilities of the Aftersales Technical Operations Engineer. Familiarise yourself with defect tracking, frontline support, and process optimisation, as these will likely be key discussion points during your interview.
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with vehicle systems, both mechanical and EV technologies. Highlight any relevant projects or experiences that demonstrate your technical writing skills and proficiency in data tools like Excel and Power BI.
✨Prepare for Scenario Questions
Expect scenario-based questions where you may need to demonstrate how you would handle specific technical issues or defects. Think about past experiences where you successfully resolved similar challenges and be ready to share those examples.
✨Align with Company Values
Research BYD EUROPE's mission towards a zero-emission future. Be ready to express how your personal values align with this mission and how you can contribute to their goals, especially in terms of improving operational efficiency and service delivery.
