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- Tasks: Lead a team to provide excellent customer service and sales support in a dual-site phone shop.
- Company: Join Tesco, a leading retailer committed to serving customers and communities sustainably.
- Benefits: Enjoy flexible working, 10% discounts, wellbeing services, and a generous holiday allowance.
- Why this job: Be part of a supportive culture that values teamwork and community engagement while developing your leadership skills.
- Qualifications: No specific qualifications required; just bring your passion for customer service and teamwork.
- Other info: This role is perfect for those looking to grow in a dynamic retail environment.
The predicted salary is between 28800 - 43200 £ per year.
You will lead and motivate your team to communicate with our customers, offering expert sales advice and support to make sure that we sell them the best deal that meets their requirements, delivers unbeatable value, a great shopping experience and earns their lifetime loyalty.
You will be responsible for:
- You will listen to customers and act on their feedback in a timely manner, following up on all complaints ensuring your team are clear on the role they play in improving the shopping experience based on customer feedback.
- You will deliver a great shopping trip for customers every day, making sure your team are working effectively as per the Tesco operating model.
- You will engage your team to deliver the best availability for customers throughout the day, spending time with the Stock and Admin manager to ensure that weekly RFID counts are completed.
- You will encourage your team to be passionate about our products, and ensure that our product range is presented well, maintaining correct handling and storage routines.
- You will create a first impression in your area for customers that you can be proud of, coaching your team to maintain shelf standards in the most efficient way, so customers can see and reach the product.
- You will lead the service culture in your department, always role modelling helpful and friendly service behaviours and demonstrating your enthusiasm to do what is right for our customers.
- You will actively control costs on your department and deliver your budgets, leading your team to minimise all aspects of waste and complete waste routines accurately.
- You will work with the business to grow sales, ensuring the successful implementation of scheduled range and merchandising activities in your department.
- You will engage your team to participate in bringing benefits to the local community, encouraging them to actively participate in our local community strategies.
You will need:
- You will make sure your team are trained and have the confidence to approach customers and give them unbeatable value by selling the right products at the right price.
- You will work shoulder to shoulder with your team, your Area Manager and the management team to coach on what good looks like for the Phone Shop, working together to achieve shared success.
- You will celebrate success with your team and have pride in their achievements, being a caring manager and treating everyone with respect, helping your team to make the difference for customers and staff.
Behavioural Skills:
- Interacting with People: Establishing relationships and maintaining contacts with people from a wide variety of backgrounds.
- Customer Focus: Understanding the needs of the internal or external customer and keeping them in mind when taking actions or making decisions.
- Decision Making: Making decisions at the appropriate time, taking into account the needs of the situation, priorities, constraints and the availability of necessary information.
- Teamwork: Working co-operatively (rather than competitively) with others to achieve a common goal.
What’s in it for you?
- We offer excellent benefits that help make Tesco a great place to work. These include but aren’t limited to:
- Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays).
- Request flexible working from day one.
- Get 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home.
- Access to free wellbeing services with a range of resources to support your mind, body, and life.
- Exclusive colleague deals on handsets and sims - these amazing deals can also be shared with your family and friends.
- Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%.
- Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes.
- Uniform provided and policies to support you for all of life’s moments, big and small.
- Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.
Phone Shop Manager - Dual site - Catterick Garrison & Northallerton employer: ENGINEERINGUK
Contact Detail:
ENGINEERINGUK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Phone Shop Manager - Dual site - Catterick Garrison & Northallerton
✨Tip Number 1
Familiarise yourself with Tesco's values and customer service philosophy. Understanding their commitment to customer satisfaction will help you align your approach during interviews and demonstrate that you're a good fit for the team.
✨Tip Number 2
Prepare examples of how you've successfully led a team in a retail environment. Highlight your experience in motivating staff, managing customer feedback, and driving sales, as these are key responsibilities for the Phone Shop Manager role.
✨Tip Number 3
Research the local community around Catterick Garrison and Northallerton. Being knowledgeable about the area can help you engage with customers and tailor your team's approach to meet their specific needs.
✨Tip Number 4
Showcase your ability to work collaboratively with others. Emphasise your teamwork skills and how you've previously worked alongside management and staff to achieve common goals, as this is crucial for the dual-site management position.
We think you need these skills to ace Phone Shop Manager - Dual site - Catterick Garrison & Northallerton
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Phone Shop Manager position. Tailor your application to highlight how your skills and experiences align with what Tesco is looking for.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous management experience, particularly in retail or customer service. Use specific examples to demonstrate your ability to lead a team and improve customer satisfaction.
Showcase Your Skills: Focus on key skills mentioned in the job description, such as teamwork, decision-making, and customer focus. Provide concrete examples of how you've successfully applied these skills in past roles.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the role and the company. Mention why you want to work for Tesco and how you can contribute to their mission of serving customers and communities better.
How to prepare for a job interview at ENGINEERINGUK
✨Show Your Leadership Skills
As a Phone Shop Manager, you'll need to lead and motivate your team. Be prepared to discuss your previous experiences in managing teams, how you handle conflicts, and ways you've successfully motivated staff to achieve their goals.
✨Demonstrate Customer Focus
Understanding customer needs is crucial for this role. Prepare examples of how you've previously improved customer experiences or handled complaints effectively. This will show that you can put customers first, which is key for Tesco.
✨Know the Products Inside Out
Familiarise yourself with the products sold in the phone shop. Be ready to discuss how you would ensure your team is knowledgeable and passionate about the products, as well as how you would maintain high presentation standards.
✨Emphasise Teamwork and Collaboration
This role requires working closely with your team and other managers. Highlight your ability to work cooperatively and share success with others. Discuss any past experiences where teamwork led to achieving common goals.
