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For Companies At a Glance
- Tasks: Lead a team to enhance customer success and drive strategic initiatives.
- Company: Atlassian empowers teams globally with innovative software solutions.
- Benefits: Enjoy flexible work options, health coverage, and paid volunteer days.
- Why this job: Join a dynamic team making a real impact in the tech world.
- Qualifications: Proven leadership experience with Fortune 500 clients and strong relationship-building skills.
- Other info: Remote work is supported, and interviews are conducted virtually.
The predicted salary is between 43200 - 72000 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
Overview
Working at Atlassian Atlassians have flexibility in where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, as part of being a distributed-first company. With over 300,000 customers worldwide, Atlassian is helping organisations like NASA, IBM, Hubspot, Samsung and Coca-Cola advance humanity through the power of incredible software that unleashes the potential of every team. We help our customers understand how our products combine to create enterprise solutions that transform their business's outcomes. Our team enjoys high earnings potential with the enterprise opportunity ahead of us, selling impactful products that lead cloud and artificial intelligence use.
Your future team
Atlassian is looking for a Senior Manager to oversee our Strategic Customer Success team. The Senior Manager for our Strategic Customer Success team is dedicated to assisting their team and customers in realizing value and the full potential of their Atlassian investment. You will guide this team to unlock early and sustained outcomes by implementing agile product delivery methodologies, optimizing developer tools automation, encouraging new teamwork communities, and enhancing IT services.
Responsibilities
- Lead and manage a team of Strategic Customer Success Managers to set and achieve OKRs and KPIs, as well as professional goals within the Strategic segment.
- Remain well informed about industry trends, competitor activities, and market dynamics to inform the Strategic segment.
- Guide team to develop and implement strategic Success Plans and initiatives to penetrate and expand market share in the strategic segment.
- Oversee complex Enterprise book of business and guide team to setting and achieving department OKRs and metrics.
- Recruit, hire, and onboard new members of the Strategic Customer Success team to support business growth objectives.
- Collaborate with internal leaders including Channel Partners, Product Specialists, Account Managers, and Solution Engineers to streamline processes and enhance customer satisfaction.
- Analyze customer insights, product data and market trends to identify opportunities for growth and improvement.
- Manage C-Level and key executive relationships and participating in high-level value realization sessions and discussions as needed.
- Provide mentorship, coaching, and guidance to the team to help them develop their skills and achieve their individual targets.
- Conduct regular performance evaluations and provide feedback to the team to drive continuous improvement.
- Provide regular updates and reports on team performance to senior management.
Qualifications
Your background:
- Proven senior leadership experience (e.g. experience managing managers/senior CSMs).
- Tenured experience working with large, Global, Fortune 500 customers and overseeing a large customer portfolio valued over at least 100+ million.
- You enjoy working in a highly matrixed organisation where building relationships across the customer's global team is imperative to their success and growth.
- Excels when engaging directly with enterprise customers with a consultative, relationship-oriented approach.
- Motivated and inspired to coach and mentor Customer Success professionals.
- Experience using CRM, Pipeline Management, and Analytic tools.
- Drives transformational adoption of solutions and engage with C-level stakeholders.
- Experience working in an international environment, identifying and solving problems, trying new things and sharing your findings with the team and business.
Our perks & benefits
Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more.
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
Senior Manager, Customer Success - Strategic employer: Atlassian
Contact Detail:
Atlassian Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Manager, Customer Success - Strategic
✨Tip Number 1
Familiarise yourself with Atlassian's products and services. Understanding how their software solutions can transform business outcomes will help you engage effectively during interviews and demonstrate your value to the team.
✨Tip Number 2
Network with current or former Atlassian employees on platforms like LinkedIn. This can provide you with insider insights about the company culture and expectations, which can be invaluable during your interview process.
✨Tip Number 3
Prepare to discuss your experience with large, global customers, especially in a consultative role. Highlight specific examples where you've successfully managed relationships and driven transformational adoption of solutions.
✨Tip Number 4
Stay updated on industry trends and competitor activities relevant to customer success management. Being knowledgeable about market dynamics will allow you to speak confidently about how you can contribute to Atlassian's strategic goals.
We think you need these skills to ace Senior Manager, Customer Success - Strategic
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success management, particularly with large global clients. Emphasise your leadership skills and any experience managing teams, as this role requires overseeing a team of Strategic Customer Success Managers.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and how your background aligns with Atlassian's mission. Mention specific examples of how you've driven transformational adoption of solutions and engaged with C-level stakeholders in previous roles.
Showcase Industry Knowledge: Demonstrate your understanding of industry trends and market dynamics in your application. This could include mentioning specific tools or methodologies you’ve used to optimise customer success or insights into competitor activities that could benefit Atlassian.
Highlight Mentorship Experience: Since the role involves providing mentorship and coaching, be sure to include any relevant experience where you've guided others in their professional development. This will show your capability to lead and inspire a team effectively.
How to prepare for a job interview at Atlassian
✨Understand Atlassian's Culture
Before your interview, take some time to research Atlassian's values and culture. They emphasise teamwork and inclusivity, so be prepared to discuss how you align with these principles and how you've fostered a collaborative environment in your previous roles.
✨Showcase Your Leadership Experience
As a Senior Manager, you'll need to demonstrate your leadership skills. Prepare examples of how you've successfully managed teams, set OKRs, and achieved KPIs in the past. Highlight your experience with mentoring and coaching team members to drive their success.
✨Familiarise Yourself with Industry Trends
Stay updated on the latest trends in customer success and the software industry. Be ready to discuss how these trends can impact Atlassian and how you can leverage them to enhance customer satisfaction and drive growth.
✨Prepare for C-Level Engagement
Given the role involves managing relationships with C-Level executives, practice articulating your value proposition clearly and concisely. Think about how you can demonstrate your consultative approach and how you've successfully engaged with high-level stakeholders in the past.
