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- Tasks: Be the friendly face at our reception, helping guests check in and out.
- Company: Join CitySuites, a top-notch accommodation for business travellers in Manchester.
- Benefits: Enjoy flexible shifts, a vibrant team environment, and opportunities for growth.
- Why this job: Perfect for those who love customer service and want to make a difference in guests' stays.
- Qualifications: Must be confident, organised, and have great communication skills; experience is a plus.
- Other info: Shifts include weekends and nights; ideal for students looking for part-time work.
The predicted salary is between 24000 - 36000 £ per year.
CitySuites, a market leading accommodation for the business traveller, is seeking an experienced, service driven and highly vigilant Receptionist to work within our premium residential residence in Manchester city centre.
As a receptionist you will work in shifts as part of a team. The reception team will work individually and will provide a 24/7 reception presence. CitySuites operates 7 days a week, and the reception team will be required to work weekends as well as occasional night shifts.
In a customer facing environment, you will work as part of a small team providing the very best service and support to the residents. In the role of a night receptionist, you will be expected to work through the night to provide customer service outside of office hours, dealing with any incidents, and assisting and supporting our resident customers.
The ideal candidate will be service orientated, independent, confident, and able to deal with any issues which may arise. You will be a proficient individual with excellent communication skills and with a helpful, can-do attitude. You need to be computer literate and be able to liaise with support professionals in providing an excellent service to our customers.
Key Role Responsibilities:- To be the point of contact based at the reception desk, for all residents and visitors
- Checking in/out process of guests
- Dealing with both phone and email enquiries in a timely & professional manner
- Assist the guests wherever possible to ensure they have the best possible stay
- To quickly get to know each resident and ensure that they are always acknowledged and greeted whenever they are met
- To attend to any query or incident within the residence, and resolve the query promptly
- To complete all allocated tasks as laid out during the shift independently
- To be extremely organised & efficient to ensure all tasks are completed to the highest standard and any guest requests followed up & completed
- To be able to communicate & provide thorough, detailed handovers to co-workers
- As part of the reception team, provide the administration for the residence
- To be able to process payments and invoices accurately and complete end of day banking reconciliation at the end of each shift/end of day
- Be responsible whilst on shift for operating the pc-based Property Management System for all customer enquiries, bookings, payments, issuing invoices and chasing up overdue payments
- To take the lead in the event of an emergency, following procedures and contacting the relevant emergency services and escalating the issue to the General Manager
- To take and maintain clear and detailed records of any incidents which may occur during the shift and where required, prepare and submit written reports to the General Manager
Receptionist Hotel employer: CitySuites
Contact Detail:
CitySuites Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist Hotel
✨Tip Number 1
Familiarise yourself with the local area and the amenities available at CitySuites. Being knowledgeable about nearby attractions, restaurants, and transport options will help you provide excellent service to residents and visitors.
✨Tip Number 2
Practice your communication skills, especially in handling difficult situations. Role-playing scenarios with friends or family can prepare you for any incidents that may arise during your shifts.
✨Tip Number 3
Get comfortable with using property management systems and basic accounting software. Familiarity with these tools will not only boost your confidence but also demonstrate your readiness for the role.
✨Tip Number 4
Showcase your ability to work independently and as part of a team. During interviews or networking opportunities, share examples of how you've successfully collaborated with others while also managing tasks on your own.
We think you need these skills to ace Receptionist Hotel
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and reception roles. Emphasise skills such as communication, organisation, and problem-solving, which are crucial for a receptionist position.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for providing excellent service. Mention specific experiences where you successfully handled customer queries or resolved issues, demonstrating your ability to thrive in a busy environment.
Highlight Relevant Skills: In your application, clearly outline your computer literacy and familiarity with property management systems. Mention any experience with handling payments and invoices, as this is a key responsibility of the role.
Show Your Availability: Since the role requires shift work, including weekends and nights, make sure to indicate your flexibility in your application. This shows that you are committed and ready to meet the demands of the job.
How to prepare for a job interview at CitySuites
✨Showcase Your Customer Service Skills
As a receptionist, your ability to provide excellent customer service is crucial. Prepare examples of how you've handled difficult situations or gone above and beyond for customers in the past. This will demonstrate your service-oriented mindset.
✨Familiarise Yourself with the Role
Read through the job description thoroughly and understand the key responsibilities. Be ready to discuss how your previous experience aligns with these tasks, especially in handling check-ins, managing enquiries, and resolving issues.
✨Demonstrate Your Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. You might be asked situational questions, so think about how you would communicate with residents and team members in various scenarios.
✨Prepare for Shift Work Questions
Since the position involves working shifts, including nights and weekends, be prepared to discuss your availability and how you manage work-life balance. Showing that you're flexible and committed will make a positive impression.
