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- Tasks: Coordinate and schedule security equipment installations and maintenance for clients.
- Company: Join a growing company specializing in security equipment installation and maintenance nationwide.
- Benefits: Enjoy a stable office environment with great access to motorway networks.
- Why this job: Be part of a dynamic team that values excellent customer service and relationship building.
- Qualifications: 2 years of planning and scheduling experience is preferred.
- Other info: Office-based role located in South West Leeds.
The predicted salary is between 30000 - 42000 £ per year.
Our client specialises in installation and maintenance of security equipment and work nationally with their clients, they now, due to growth require another planning coordinator to join their team. The role will require booking planned works in 6 months in advance and ad hoc maintenance, repair and installation visits, the planning coordinator is also responsible for route planning, booking hotel accommodation. This role is office based and is located in South West Leeds with great access to motorway networks. * Customer order logging onto CRM * Handle customer queries/requests * Respond to inbound & make outbound calls * Schedule reactive & planned works to meet customer SLA’s * Check engineer reports and process on to customers * Raise invoices after engineer site visits * Excellent customer service skills * Build relationships with clients and engineers * 2 years planning and scheduling experience is desirable
Planning Coordinator employer: Pyramid8
Contact Detail:
Pyramid8 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Planning Coordinator
✨Tip Number 1
Familiarize yourself with CRM systems, as you'll be logging customer orders and handling queries. Being comfortable with technology will help you stand out during the interview.
✨Tip Number 2
Brush up on your customer service skills. Since building relationships with clients and engineers is key, think of examples from your past experiences where you successfully managed client interactions.
✨Tip Number 3
Understand the logistics of route planning and scheduling. Research best practices in planning to ensure you can discuss how you would optimize schedules and meet SLAs effectively.
✨Tip Number 4
Prepare to discuss your experience in planning and scheduling. If you have relevant experience, be ready to share specific examples that demonstrate your ability to manage multiple tasks efficiently.
We think you need these skills to ace Planning Coordinator
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Planning Coordinator position. Understand the key responsibilities such as booking planned works, route planning, and handling customer queries.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in planning and scheduling, especially if you have worked in a similar role. Mention specific examples of how you've successfully managed schedules or improved processes.
Showcase Customer Service Skills: Since excellent customer service skills are crucial for this role, provide examples in your application that demonstrate your ability to build relationships with clients and handle customer requests effectively.
Tailor Your Application: Customize your CV and cover letter to reflect the specific requirements mentioned in the job description. Use keywords from the listing to ensure your application stands out to the hiring team.
How to prepare for a job interview at Pyramid8
✨Show Your Planning Skills
Be prepared to discuss your previous experience in planning and scheduling. Highlight specific examples where you successfully managed multiple tasks, booked appointments, or coordinated logistics to meet deadlines.
✨Demonstrate Customer Service Excellence
Since the role requires excellent customer service skills, think of instances where you effectively handled customer queries or built strong relationships with clients. Be ready to share how you resolved issues and ensured customer satisfaction.
✨Familiarize Yourself with CRM Systems
As the job involves logging customer orders onto a CRM, it’s beneficial to familiarize yourself with common CRM software. If you have experience with any specific systems, mention them during the interview to showcase your technical skills.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about how you would handle scheduling conflicts, urgent maintenance requests, or unexpected changes in plans, and be ready to articulate your thought process.
