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- Tasks: Serve food and drinks, ensuring top-notch customer service and cleanliness.
- Company: Join a dynamic team focused on delivering exceptional onboard experiences.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Why this job: Be part of a fun, fast-paced environment where your efforts directly enhance customer enjoyment.
- Qualifications: Must have a passion for customer service and a Level 2 food hygiene certificate.
- Other info: Ideal for those who thrive under pressure and love working with people.
The predicted salary is between 16700 - 18800 £ per year.
RESPONSIBILITIES
- The production and delivery of drinks/food in line with brand standards and recipes and in compliance with relevant food safety and alcohol licensing laws.
- To understand and follow the Bar and Till Training Procedures to ensure that all transactions are recorded accurately and to make all reasonable efforts to ensure that stock is not lost or stolen.
- To always provide a ‘world class’ standard of customer service, being proactive in offering customer information throughout the whole customer journey.
- Working alongside the rest of the on-board team to ensure that the cleaning programme is followed and that all vessels are kept to a high standard of cleanliness at all times during service.
- To assist the Master/Mate/DCSA in any emergency situations and take part in monthly drills to ensure preparedness for such events.
- To serve food and beverages to customers following prescribed methods of portioning, presentation, and combinations in line with our brand standards and answer questions about products.
- To follow food hygiene/safety procedures in line with health and safety requirements.
- To ensure sales of alcohol are completed responsibly and in line with licensing requirements.
- To greet and engage with all customers on board with a friendly welcome and explore their requirements for food and drink.
- To process all sales through the EPOS system and ensure payment is taken and recorded in full.
- To follow all relevant processing of transactions and be accountable for all transactions completed with customers.
- To maximize the profitability of your sales by offering suitable ‘add-ons’ (Upselling) which could enhance the customer’s enjoyment of their purchase.
- To minimize losses by taking all reasonable steps to ensure stock is not lost, stolen or damaged.
- To restock goods in the bar as and when required and ensure appropriate displays of merchandise according to planogram.
- Report to line manager any feedback, complaints, suggestions, stock requirements, breakages, faults or hazards identified during the course of the work.
- To sell tickets to any passengers who at the discretion of the crew or pier staff have been allowed to board outside of our ‘Pay Before You Travel’ policy.
- To use the onboard resources to make announcements over the PA system to make customers aware of the onboard bar offering food and beverages and then answering any individual customer queries.
QUALIFICATIONS
- Have a genuine desire and ability to work with the public in a front line, customer-focused environment.
- Be committed to working to high standards and providing the highest level of visitor care.
- A team player with a flexible, positive, and committed attitude to work.
- Thrive in a very busy environment and maintain patience and empathy even when working under pressure.
- Food hygiene certificate – Level 2.
- Previous, relevant working experience within a Customer/Food Service or Retail environment.
PAY RANGE AND COMPENSATION PACKAGE
£27,982.50
Contact Detail:
Uber Boat by Thames Clippers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboard Customer Service Assistant
✨Tip Number 1
Familiarise yourself with the brand standards and recipes mentioned in the job description. Understanding these will not only help you during the interview but also show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family as if they were customers. This will help you demonstrate your ability to provide a 'world class' standard of service when you get the chance to showcase your skills.
✨Tip Number 3
Brush up on your knowledge of food hygiene and safety procedures. Having a solid understanding of these topics will not only prepare you for the role but also impress the hiring team during your discussions.
✨Tip Number 4
Be ready to discuss your experience with upselling and how you've successfully maximised sales in previous roles. This will highlight your ability to enhance customer experiences while contributing to the company's profitability.
We think you need these skills to ace Onboard Customer Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and food handling. Emphasise any previous roles where you worked in a fast-paced environment or dealt directly with customers.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work under pressure. Mention specific examples of how you've provided excellent service in the past.
Highlight Relevant Qualifications: If you have a Level 2 Food Hygiene Certificate or similar qualifications, make sure to mention these prominently in your application. This shows you are prepared for the responsibilities of the role.
Showcase Teamwork Skills: Since this role involves working closely with a team, include examples of how you've successfully collaborated with others in previous jobs. Highlight your flexibility and positive attitude towards teamwork.
How to prepare for a job interview at Uber Boat by Thames Clippers
✨Show Your Customer Service Skills
Since the role is all about providing a world-class standard of customer service, be prepared to share examples from your past experiences where you went above and beyond for a customer. Highlight your ability to engage with customers and handle their queries effectively.
✨Demonstrate Teamwork
This position requires working alongside an on-board team, so it's essential to showcase your teamwork skills. Discuss instances where you collaborated with others to achieve a common goal, especially in busy or high-pressure situations.
✨Know Your Food Safety Standards
Familiarise yourself with food hygiene and safety procedures, as these are crucial for the role. Be ready to discuss your understanding of these standards and any relevant certifications you hold, such as a Level 2 Food Hygiene Certificate.
✨Practice Upselling Techniques
Upselling is a key part of maximising sales in this role. Prepare to talk about your experience with upselling products or services in previous jobs. You might even want to role-play a scenario where you suggest add-ons to enhance a customer's experience.
