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- Tasks: Serve food and drinks, ensuring top-notch customer service and cleanliness.
- Company: Join a dynamic team focused on delivering exceptional onboard experiences.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Why this job: Be part of a fun, fast-paced environment while making customers smile.
- Qualifications: Must have a passion for customer service and a Level 2 food hygiene certificate.
- Other info: Ideal for those who thrive under pressure and love teamwork.
The predicted salary is between 16789 - 18600 £ per year.
RESPONSIBILITIES
- The production and delivery of drinks/food in line with brand standards and recipes and in compliance with relevant food safety and alcohol licensing laws.
- To understand and follow the Bar and Till Training Procedures to ensure that all transactions are recorded accurately and to make all reasonable efforts to ensure that stock is not lost or stolen.
- To always provide a ‘world class’ standard of customer service, being proactive in offering customer information throughout the whole customer journey.
- Working alongside the rest of the on-board team to ensure that the cleaning programme is followed and that all vessels are kept to a high standard of cleanliness at all times during service.
- To assist the Master/Mate/DCSA in any emergency situations and take part in monthly drills to ensure preparedness for such events.
- To serve food and beverages to customers following prescribed methods of portioning, presentation, and combinations in line with our brand standards and answer questions about products.
- To follow food hygiene/safety procedures in line with health and safety requirements.
- To ensure sales of alcohol are completed responsibly and in line with licensing requirements.
- To greet and engage with all customers on board with a friendly welcome and explore their requirements for food and drink.
- To process all sales through the EPOS system and ensure payment is taken and recorded in full.
- To follow all relevant processing of transactions and be accountable for all transactions completed with customers.
- To maximize the profitability of your sales by offering suitable ‘add-ons’ (Upselling) which could enhance the customer’s enjoyment of their purchase.
- To minimize losses by taking all reasonable steps to ensure stock is not lost, stolen or damaged.
- To restock goods in the bar as and when required and ensure appropriate displays of merchandise according to planogram.
- Report to line manager any feedback, complaints, suggestions, stock requirements, breakages, faults or hazards identified during the course of the work.
- To sell tickets to any passengers who at the discretion of the crew or pier staff have been allowed to board outside of our ‘Pay Before You Travel’ policy.
- To use the onboard resources to make announcements over the PA system to make customers aware of the onboard bar offering food and beverages and then answering any individual customer queries.
QUALIFICATIONS
- Have a genuine desire and ability to work with the public in a front line, customer-focused environment.
- Be committed to working to high standards and providing the highest level of visitor care.
- A team player with a flexible, positive, and committed attitude to work.
- Thrive in a very busy environment and maintain patience and empathy even when working under pressure.
- Food hygiene certificate – Level 2.
- Previous, relevant working experience within a Customer/Food Service or Retail environment.
PAY RANGE AND COMPENSATION PACKAGE
£27,982.50
Onboard Customer Service Assistant employer: Uber Boat by Thames Clippers
Contact Detail:
Uber Boat by Thames Clippers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboard Customer Service Assistant
✨Tip Number 1
Familiarise yourself with the specific food hygiene and safety procedures relevant to the role. This knowledge will not only help you during the interview but also demonstrate your commitment to maintaining high standards in customer service.
✨Tip Number 2
Practice your upselling techniques! Think of creative ways to suggest add-ons that enhance the customer experience, as this is a key part of maximising sales in the role.
✨Tip Number 3
Showcase your ability to work under pressure by preparing examples from past experiences where you successfully managed busy situations while maintaining excellent customer service.
✨Tip Number 4
Engage with our brand's values and mission. Understanding what we stand for will help you connect with the team and show that you're genuinely interested in being part of our customer-focused environment.
We think you need these skills to ace Onboard Customer Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and food handling. Emphasise any previous roles where you provided excellent customer care or worked in a fast-paced environment.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work under pressure. Mention specific examples of how you've successfully handled customer interactions in the past.
Highlight Relevant Qualifications: If you have a Level 2 Food Hygiene Certificate or similar qualifications, make sure to mention these prominently in your application. This shows you are prepared to meet health and safety standards.
Showcase Teamwork Skills: Since the role involves working alongside a team, include examples of how you've collaborated with others in previous jobs. Highlight your flexibility and positive attitude towards teamwork.
How to prepare for a job interview at Uber Boat by Thames Clippers
✨Show Your Customer Service Skills
Since the role is all about providing a world-class standard of customer service, be prepared to share examples of how you've gone above and beyond for customers in previous roles. Highlight your ability to engage with people and create a welcoming atmosphere.
✨Know the Brand Standards
Familiarise yourself with the company's brand standards and values before the interview. This will help you demonstrate that you understand what they expect from their staff and how you can contribute to maintaining those standards.
✨Demonstrate Teamwork
This position requires working alongside a team, so be ready to discuss your experience in collaborative environments. Share specific instances where you worked effectively with others to achieve a common goal, especially in busy or high-pressure situations.
✨Prepare for Situational Questions
Expect questions that assess how you would handle various scenarios, such as dealing with difficult customers or managing stock loss. Think of relevant experiences and how you responded, focusing on your problem-solving skills and ability to stay calm under pressure.
