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For Companies At a Glance
- Tasks: Provide medical information support to healthcare professionals and patients through various communication channels.
- Company: Join a dynamic, multilingual team dedicated to delivering high-quality medical information.
- Benefits: Enjoy a hybrid work model with potential for contract extension and professional growth opportunities.
- Why this job: Make a real impact by helping others while developing your skills in a supportive environment.
- Qualifications: Degree in Life Sciences or Pharmacy; fluency in German and English; 1-2 years experience preferred.
- Other info: Opportunity to collaborate with cross-functional teams and contribute to continuous improvement initiatives.
The predicted salary is between 36000 - 60000 £ per year.
Location: Tadworth – Hybrid (2-3 days onsite)
Employment Type: 12 months Contract – Strong likelihood of extension
Role Summary
We are looking for a Medical Information Customer Experience Specialist (MICES) to join our team and provide high-quality medical and technical information to healthcare professionals, patients, and caregivers. This role is crucial in ensuring timely, accurate, and compassionate support in the local language while maintaining compliance with regulatory and company standards. You will also support second-line content management and escalation processes within a dynamic, multilingual medical information team.
Key Responsibilities
- Respond to medical inquiries via phone, email, webform, chat, or mail, meeting service level agreements.
- Use approved English-language resources to provide accurate, local-language responses.
- Accurately document inquiries and responses per SOPs and regulatory guidelines.
- Identify and report adverse events and product quality complaints within required timelines.
- Support therapeutic area teams with second-line content activities, such as content creation and escalation management.
- Ensure a consistent, high-quality experience across countries of responsibility.
- Collaborate with Country/Cluster Leads and internal stakeholders to maintain service excellence.
- Represent Medical Information in country-level activities including cross-functional meetings and training.
- Act as a country point of contact, managing local medical information data and flagging country-specific issues.
- Proactively identify and implement continuous improvement opportunities.
Qualifications
Basic Requirements:
- Degree in Life Sciences, Pharmacy, or a healthcare-related field.
- 1–2 years of experience in medical information, customer service, or a related field (preferred).
- Fluency in German (Must be Native or C1 proficiency) and English.
- Excellent communication skills with a focus on clarity, empathy, and professionalism.
Preferred Skills:
- Pharmacy qualification (preferred).
- Familiarity with regulatory/compliance issues in medical affairs.
- Strong organizational, interpersonal, and problem-solving skills.
Medical Information Specialist employer: SRG
Contact Detail:
SRG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Information Specialist
✨Tip Number 1
Familiarise yourself with the specific medical information resources and databases that are commonly used in the industry. Being well-versed in these tools will not only help you answer inquiries more effectively but also demonstrate your proactive approach to the role.
✨Tip Number 2
Practice your communication skills, especially in both English and German. Since this role requires fluency in both languages, consider engaging in mock conversations or role-playing scenarios to enhance your ability to convey complex medical information clearly and empathetically.
✨Tip Number 3
Network with professionals already working in medical information roles. Attend relevant webinars or local meetups to gain insights into the day-to-day responsibilities and challenges they face, which can help you tailor your approach during interviews.
✨Tip Number 4
Stay updated on the latest developments in the pharmaceutical and healthcare sectors, particularly those related to regulatory compliance. This knowledge will not only prepare you for potential interview questions but also show your commitment to continuous improvement in the field.
We think you need these skills to ace Medical Information Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in medical information or customer service. Emphasise your degree in Life Sciences or Pharmacy and any specific skills that align with the job description, such as fluency in German and English.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing high-quality medical information. Mention your understanding of regulatory compliance and your ability to communicate clearly and empathetically, as these are key aspects of the role.
Highlight Relevant Experience: In your application, focus on any previous roles where you managed inquiries or provided customer support. Use specific examples to demonstrate your problem-solving skills and your ability to work in a multilingual environment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Ensure that your documents reflect professionalism and clarity, which are essential for this role.
How to prepare for a job interview at SRG
✨Showcase Your Communication Skills
As a Medical Information Customer Experience Specialist, clear and empathetic communication is key. Prepare to demonstrate your ability to convey complex medical information in an understandable way, perhaps by discussing a past experience where you successfully handled a challenging inquiry.
✨Highlight Relevant Experience
Make sure to discuss your previous roles in medical information or customer service. If you have experience with regulatory compliance, mention specific examples that showcase your understanding of these important aspects in the medical field.
✨Demonstrate Language Proficiency
Since fluency in German and English is crucial for this role, be prepared to switch between languages during the interview. You might be asked to respond to a question in German, so practice articulating your thoughts clearly in both languages.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle real-life scenarios. Think of examples where you had to manage difficult inquiries or collaborate with cross-functional teams, and be ready to explain your thought process and outcomes.
