Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide medical information and support to healthcare professionals and patients.
- Company: Join a dynamic, multilingual team focused on compassionate healthcare solutions.
- Benefits: Enjoy hybrid work options and potential for contract extension.
- Why this job: Make a real impact in healthcare while developing your skills in a supportive environment.
- Qualifications: Degree in Life Sciences or Pharmacy; fluency in German and English required.
- Other info: Opportunity for continuous improvement and collaboration across teams.
The predicted salary is between 36000 - 60000 £ per year.
Location: Tadworth – Hybrid (2-3 days onsite)
Employment Type: 12 months Contract – Strong likelihood of extension
Role Summary
We are looking for a Medical Information Customer Experience Specialist (MICES) to join our team and provide high-quality medical and technical information to healthcare professionals, patients, and caregivers. This role is crucial in ensuring timely, accurate, and compassionate support in the local language while maintaining compliance with regulatory and company standards. You will also support second-line content management and escalation processes within a dynamic, multilingual medical information team.
Key Responsibilities
- Respond to medical inquiries via phone, email, webform, chat, or mail, meeting service level agreements.
- Use approved English-language resources to provide accurate, local-language responses.
- Accurately document inquiries and responses per SOPs and regulatory guidelines.
- Identify and report adverse events and product quality complaints within required timelines.
- Support therapeutic area teams with second-line content activities, such as content creation and escalation management.
- Ensure a consistent, high-quality experience across countries of responsibility.
- Collaborate with Country/Cluster Leads and internal stakeholders to maintain service excellence.
- Represent Medical Information in country-level activities including cross-functional meetings and training.
- Act as a country point of contact, managing local medical information data and flagging country-specific issues.
- Proactively identify and implement continuous improvement opportunities.
Qualifications
Basic Requirements:
- Degree in Life Sciences, Pharmacy, or a healthcare-related field.
- 1–2 years of experience in medical information, customer service, or a related field (preferred).
- Fluency in German (Must be Native or C1 proficiency) and English.
- Excellent communication skills with a focus on clarity, empathy, and professionalism.
Preferred Skills:
- Pharmacy qualification (preferred).
- Familiarity with regulatory/compliance issues in medical affairs.
- Strong organizational, interpersonal, and problem-solving skills.
Contact Detail:
SRG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Information Specialist
✨Tip Number 1
Familiarise yourself with the specific medical information resources and databases relevant to the role. Being well-versed in these tools will not only help you answer inquiries more effectively but also demonstrate your proactive approach during interviews.
✨Tip Number 2
Brush up on your communication skills, especially in German and English. Since this role requires clear and empathetic communication, practice responding to common medical inquiries in both languages to showcase your fluency and professionalism.
✨Tip Number 3
Network with professionals already working in medical information or customer experience roles. Engaging with them can provide insights into the day-to-day responsibilities and challenges of the position, which you can reference in your discussions with us.
✨Tip Number 4
Stay updated on current trends and regulations in the medical field, particularly those affecting customer service and medical information. This knowledge will not only prepare you for potential questions but also show your commitment to continuous improvement and compliance.
We think you need these skills to ace Medical Information Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in medical information or customer service. Emphasise your degree in Life Sciences or Pharmacy and any specific skills that align with the job description, such as fluency in German and English.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing high-quality medical information. Mention your understanding of regulatory compliance and your ability to communicate clearly and empathetically, as these are key aspects of the role.
Highlight Relevant Experience: In your application, focus on any previous roles where you managed inquiries or provided support in a healthcare setting. Use specific examples to demonstrate your problem-solving skills and ability to work in a multilingual environment.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. Ensure that your language is professional and clear, reflecting the communication skills required for the position.
How to prepare for a job interview at SRG
✨Showcase Your Communication Skills
As a Medical Information Customer Experience Specialist, clear and empathetic communication is key. Prepare to demonstrate your ability to convey complex medical information in an understandable way, perhaps by discussing a past experience where you successfully handled a challenging inquiry.
✨Highlight Relevant Experience
Make sure to emphasise any previous roles in medical information or customer service. Discuss specific examples of how you managed inquiries or collaborated with teams to improve processes, as this will show your capability to excel in the role.
✨Demonstrate Regulatory Knowledge
Familiarity with regulatory and compliance issues is crucial for this position. Brush up on relevant guidelines and be prepared to discuss how you have adhered to these in past roles, or how you would approach compliance in this new position.
✨Prepare for Language Proficiency Questions
Since fluency in German and English is essential, be ready to showcase your language skills during the interview. You might be asked to respond to a mock inquiry in both languages, so practice articulating medical information clearly in both.
