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- Tasks: Join our team to troubleshoot and support high-performance computing systems.
- Company: CDS, a part of Hewlett Packard Enterprise, delivers top-notch IT services across Europe.
- Benefits: Enjoy comprehensive training, mentoring, and a collaborative work environment.
- Why this job: Be part of a dynamic team making a real impact in technology and customer service.
- Qualifications: Degree in computer science or related field with 3+ years in IT support required.
- Other info: Flexible travel may be needed; strong communication skills are essential.
The predicted salary is between 36000 - 60000 £ per year.
CDS, a Hewlett Packard Enterprise company, is a wholly owned subsidiary of Hewlett Packard Enterprise (HPE), providing field service capabilities to Hewlett Packard Enterprise customers as well as delivering business-oriented services, such as development, support and maintenance of applications, virtualisation, automation, cloud and infrastructure administration.
We are looking for a senior resident engineer to join us to provide troubleshooting and remediation of onsite hardware for an HPC (High Performance Computing) system for a prestigious UK customer located in the Exeter area. As a senior engineer, you will be working as part of a dedicated team to deliver reactive support, ensuring compliance with the SLAs (Service Level Agreement) associated with the contract. All necessary product training will be provided along with mentoring from colleagues within the site team to enable the successful candidate to provide the level of support required.
The tasks will include (but are not limited to):
- Carry out advanced troubleshooting and analysis of failed HPC system components.
- Produce accurate documented remediation action plans and technical records.
- Work as part of a dedicated team to deliver support on advanced HPC hardware and software technologies.
- Maintain meticulous records of planned maintenance actions and outcomes within case management systems.
- Ensure compliance with customer rules for change management controls.
- Provide a professional and positive approach to the customer in the execution of all duties.
- Follow technical escalation procedures to ensure critical issues receive maximum focus.
Required skills and attributes:
- Educated to degree level, or equivalent, in a computer science or related discipline with a minimum of 3 years of experience in IT maintenance and support.
- An in-depth working knowledge of Linux and experience of hardware repairs are mandatory requirements.
- Previous System Administration and/or software troubleshooting experience would be an advantage.
- Possess an analytical approach to problem solving and be fully committed to drive issues to conclusion.
- Excellent communication skills, both written and verbal are required.
- The candidate should be flexible and be able to travel when required.
Successful candidate attributes:
- High competency with server operation and maintenance.
- Confident, collaborative working style with exceptional customer service skills and ability to communicate effectively at all levels.
- Highly organised with the ability to work in a fast-paced, structured manner to meet tight deadlines.
- Proactive approach to work activities and support of colleagues.
- Demonstrated ability to recognise and react to situations with a sense of urgency and problem ownership.
- Knowledge of Datacentre environments and infrastructure.
At CDS, we are an equal opportunity employer. We attract and retain the best-qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age, or disability.
Contact Detail:
CDS, a Hewlett Packard Enterprise company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Linux System Administrator
✨Tip Number 1
Familiarise yourself with the specific technologies and tools mentioned in the job description, especially those related to HPC systems. This will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of CDS or similar companies. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the company culture and expectations, which can be invaluable during the interview process.
✨Tip Number 3
Prepare for technical interviews by brushing up on your Linux system administration skills. Consider setting up a home lab to practice troubleshooting and maintenance tasks that are relevant to HPC environments.
✨Tip Number 4
Showcase your problem-solving abilities by preparing examples of past experiences where you've successfully resolved complex technical issues. Be ready to discuss these scenarios in detail during your interview to highlight your analytical approach.
We think you need these skills to ace Linux System Administrator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the specific requirements and responsibilities of the Linux System Administrator position. Tailor your application to highlight relevant experience and skills.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience with Linux system administration, hardware repairs, and troubleshooting. Provide specific examples of past projects or roles that demonstrate your expertise in these areas.
Showcase Communication Skills: Since excellent communication skills are required, ensure your application reflects this. Use clear and concise language, and consider including examples of how you've effectively communicated technical information to non-technical stakeholders.
Tailor Your Cover Letter: Craft a personalised cover letter that addresses the key attributes mentioned in the job description. Discuss your proactive approach to problem-solving and your ability to work collaboratively within a team.
How to prepare for a job interview at CDS, a Hewlett Packard Enterprise company
✨Showcase Your Linux Expertise
Make sure to highlight your in-depth knowledge of Linux during the interview. Be prepared to discuss specific experiences where you successfully troubleshot Linux systems or performed hardware repairs, as this is a mandatory requirement for the role.
✨Demonstrate Problem-Solving Skills
Prepare examples that showcase your analytical approach to problem-solving. Discuss situations where you encountered complex issues and how you drove them to resolution, as this will demonstrate your commitment to ownership and urgency.
✨Communicate Effectively
Since excellent communication skills are essential, practice articulating your thoughts clearly and concisely. Be ready to explain technical concepts in a way that non-technical stakeholders can understand, as this will reflect your ability to engage with customers effectively.
✨Be Organised and Proactive
Show that you can work in a fast-paced environment by discussing how you manage your time and prioritise tasks. Provide examples of how you've maintained meticulous records and followed procedures, which will align with the company's emphasis on compliance and structured work.
