Technical Support Analyst

Manchester Full-Time 36000 - 60000 £ / year (est.) No home office possible

Job Description

🚀 AI Support Engineer | Computer Vision | Retail Tech

Are you passionate about solving complex problems and working with cutting-edge AI and computer vision technology? We’re looking for a Technical Support Engineer / Systems Analyst to play a key role in the success of AI-powered systems deployed across global retail environments.

This is a fantastic opportunity to join an innovative and collaborative team at the forefront of transforming retail operations. If you enjoy diving deep into technical challenges, working closely with customers, and driving meaningful change, we want to hear from you.

🧠 What You’ll Be Doing:

Handle escalated support queries from customers
Troubleshoot complex issues and ensure resolution or appropriate escalation
Analyse video footage and AI metadata to investigate system anomalies
Create detailed reports on system performance
Help shape future system enhancements and boost customer satisfaction

✅ What You’ll Bring:

Experience in a technical support or analyst role, ideally with AI or software systems
Confidence in dealing with customers and translating complex issues into simple terms
Ability to analyse structured/unstructured data, especially video and metadata

Bonus Points for:

Exposure to AI, computer vision, or ML systems
Familiarity with Go, Python, or similar languages
Knowledge of retail tech or self-checkout systems
Experience using video analysis tools or support ticketing platforms

🔍 Ready to be part of something game-changing? Apply now and help shape the future of retail through intelligent, AI-driven technology.

Technical Support Analyst employer: Propel

Join a forward-thinking company that values innovation and collaboration, where as a Technical Support Analyst, you will be at the heart of transforming retail operations with cutting-edge AI technology. Our supportive work culture fosters professional growth, offering opportunities to tackle complex challenges while working closely with customers to drive meaningful change. Located in a vibrant area, we provide a dynamic environment that encourages creativity and teamwork, making us an excellent employer for those seeking a rewarding career in tech.