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For Companies At a Glance
- Tasks: Solve complex technical issues and support customers with AI systems.
- Company: Join a cutting-edge team transforming retail with innovative technology.
- Benefits: Enjoy a collaborative work environment and opportunities for growth.
- Why this job: Be at the forefront of AI technology and make a real impact in retail.
- Qualifications: Experience in technical support, ideally with AI or software systems.
- Other info: Bonus points for knowledge of Go, Python, or video analysis tools.
The predicted salary is between 36000 - 60000 £ per year.
Are you passionate about solving complex problems and working with cutting-edge AI and computer vision technology? We’re looking for a Technical Support Engineer / Systems Analyst to play a key role in the success of AI-powered systems deployed across global retail environments. This is a fantastic opportunity to join an innovative and collaborative team at the forefront of transforming retail operations. If you enjoy diving deep into technical challenges, working closely with customers, and driving meaningful change, we want to hear from you.
What You’ll Be Doing:
- Handle escalated support queries from customers
- Troubleshoot complex issues and ensure resolution or appropriate escalation
- Analyse video footage and AI metadata to investigate system anomalies
- Create detailed reports on system performance
- Help shape future system enhancements and boost customer satisfaction
What You’ll Bring:
- Experience in a technical support or analyst role, ideally with AI or software systems
- Confidence in dealing with customers and translating complex issues into simple terms
- Ability to analyse structured/unstructured data, especially video and metadata
Bonus Points for:
- Exposure to AI, computer vision, or ML systems
- Familiarity with Go, Python, or similar languages
- Knowledge of retail tech or self-checkout systems
- Experience using video analysis tools or support ticketing platforms
Ready to be part of something game-changing? Apply now and help shape the future of retail through intelligent, AI-driven technology.
Technical Support Analyst employer: Propel
Contact Detail:
Propel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Analyst
✨Tip Number 1
Familiarise yourself with the latest trends in AI and computer vision technology. Understanding the current landscape will not only help you during interviews but also demonstrate your genuine interest in the field.
✨Tip Number 2
Practice troubleshooting common technical issues related to AI systems. Being able to articulate your problem-solving process can set you apart from other candidates and show that you're ready to tackle real-world challenges.
✨Tip Number 3
Engage with online communities or forums focused on AI and retail technology. Networking with professionals in the field can provide valuable insights and potentially lead to referrals for job openings.
✨Tip Number 4
Prepare to discuss specific examples of how you've handled customer support queries in the past. Highlighting your ability to simplify complex issues will resonate well with the hiring team.
We think you need these skills to ace Technical Support Analyst
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Technical Support Analyst position. Understand the key responsibilities and required skills, especially those related to AI and computer vision technology.
Tailor Your CV: Customise your CV to highlight relevant experience in technical support or analyst roles. Emphasise any work you've done with AI, software systems, or data analysis, as well as your ability to communicate complex issues clearly.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for solving technical problems and your experience with AI technologies. Mention specific examples of how you've handled escalated support queries or analysed data in previous roles.
Highlight Relevant Skills: In your application, be sure to mention any programming languages you are familiar with, such as Go or Python, and any experience with video analysis tools or support ticketing platforms. This will help demonstrate your fit for the role.
How to prepare for a job interview at Propel
✨Understand the Technology
Familiarise yourself with AI, computer vision, and retail tech. Be prepared to discuss how these technologies work and their applications in real-world scenarios, especially in retail environments.
✨Showcase Problem-Solving Skills
Prepare examples of complex problems you've solved in previous roles. Highlight your analytical skills and how you approach troubleshooting, as this is crucial for a Technical Support Analyst.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. The ability to translate complex issues for customers is key, so demonstrate your communication skills during the interview.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's AI systems and future enhancements. This shows your interest in the role and helps you understand how you can contribute to their success.
