Learning and Development Consultant - Quilter

Quilter plc is a leading wealth management business, helping to enable brighter financial futures for every generation. Quilter plc oversees £116.2 billion in customer investments (as at end September 2024). It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions and discretionary fund management. The business is comprised of two segments: Affluent and High Net Worth.

As our Learning and Development Consultant, you will play a crucial role in designing and delivering initiatives that align with our talent strategy and drive our culture transformation agenda, helping colleagues to thrive. Reporting to our Culture, Learning and Development Manager, you will be part of an ambitious business-focused team that collaborates with stakeholders across the organisation to enable Quilter to achieve its strategic goals.

Key areas of responsibility:

• Manage the effective delivery of mandatory learning across Quilter, ensuring regulatory and compliance standards are consistently met.
• Manage the digital design and development of departmental computer-based training (CBT) or mandatory digital learning materials.
• Curate learning content and activities that help to address identified capability and skills gaps to complement wider organisational development initiatives.
• Manage the delivery of performance enhancing tools such as 360 feedback and 'Spotlight'.
• Facilitate and support manager development programmes including a suite of manager essentials learning and a programme of manager learning to create the cultural shifts required in our organisation.
• Support the curation and communication of learning content that’s timely, relevant and aligned with employee lifecycle stages.
• Support learning event logistics, registrations, reporting and supplier management (e.g. contracts, invoicing).
• Deliver elements of our onboarding and induction programme, ensuring a positive and seamless new joiner experience.
• Manage routine L&D queries, conducting needs assessments and helping colleagues navigate tools, platforms and content.

Culture and Change Support:

• Support the delivery of Quilter's learning-based change and culture activation work, ensuring all initiatives are inclusive, engaging, and aligned to our purpose, values and DEI goals.
• Coordinate logistics and content for workshops, team interventions, and other engagement activities.

Learning Experience:

• Bring an outside in perspective to develop best in class modern learning experiences, including the use of AI, challenging the status quo and continually aiming high.
• Ensure our learning management system is set up to be best in class to provide a standout user experience.
• Integrate learning with other employee touchpoints to create a joined up and highly effective employee experience.
• Manage regular reporting across L&D landscape including participation, feedback and performance metrics to measure effectiveness and identify areas for improvement.
• Keep abreast of the latest trends and advancements in learning and development through continuous professional development, attending industry conferences, and engaging with online learning communities and feed into the continuous improvement of Quilter's learning proposition.

You’ll work closely with:

• Culture, Learning and Development Manager - to support delivery of the overall strategy and roadmap.
• Employee Experience Team - to ensure learning and culture efforts are integrated across the full employee journey.
• Data and Insights Team - to help monitor learning impact and engagement trends.
• Communications and DEI Team - to ensure communications are inclusive and help drive adoption.
• External vendors and learning providers - to help administer services and ensure quality of delivery.

Above all, your key aim will be to take a business-focused approach to ensure our colleagues are equipped with the right skills and training to support Quilter's strategic ambitions, and to help colleagues achieve their potential. This role offers opportunity for development in areas such as cultural change, digital learning and leadership facilitation.

About You:

• You’ll have a good grasp of the role L&D plays in aligning skills development with business/strategic need, demonstrating commercial value.
• You’ll be customer centric in your thinking, partnering with HR leads and stakeholders in the business to ensure the delivery of L&D activity continually meets or exceeds business needs.
• You’ll be creative and innovative in curating learning that engages and delivers impact with a collaborative approach.
• You’ll have drive and enthusiasm to succeed and improve, offering a disciplined and planned delivery style.
• You’ll be curious and have good investigative skills to assess and identify learning needs and deliver suitable learning solutions.
• You’ll also have strong attention to detail and analytical skills and will be practised in applying external perspectives to internal challenges, whilst staying current with contemporary thinking and being willing to challenge beliefs and traditional approaches to drive a higher quality organisational performance and culture.

Skills and Experience:

• Experience in learning and development or related field.
• Proficiency in Learning platforms and e-learning tools, such as Articulate 360, Storyline, Synthesia, or Elucidat.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Experienced in facilitation, and workshop delivery.
• Excellent planning and organisational abilities.
• Ability to navigate ambiguity, resolve conflicts, and foster trust among diverse stakeholders.
• A standout team player willing to get stuck in and work together to make a meaningful impact on the organisation.

Inclusion & Diversity:

We value diversity and strive to promote inclusivity in all aspects of our culture. We believe in equal opportunities for all, ensuring that no applicant encounters less favourable treatment based on anything but their skills, qualifications, experience, and potential. We celebrate the unique contributions of a diverse workforce and create a respectful, nurturing environment where every colleague can thrive.

Values:

• Do the right thing: We act with integrity and are proudly committed to going above and beyond in service of our clients and the support we provide our communities.
• Always curious: We continuously seek new ideas and knowledge so we’re one step ahead of our clients’ needs. We look for inspiration everywhere and encourage experimentation, recognising that this is how we create brilliant solutions for brighter futures.
• Embrace challenge: We aim high to transform our potential into meaningful outcomes. With ambition as our driving force and a steadfast commitment to growth, we succeed for the good of every generation.
• Stronger together: Combining our diverse talents, we accomplish more collectively than we ever could do alone. We speak openly, actively listen, and support each other, and constructively challenge and embrace new ideas. We seek empowerment and demonstrate ownership and trust, with the confidence to make impactful decisions.

Core Benefits:

• Holiday: 182 hours (26 days)
• Quilter Incentive Scheme: All employees are eligible to participate in incentive scheme, to incentivise business performance and their contribution.
• Pension Scheme: A non-contributory company pension scheme that can be boosted through personal contributions.
• Private Medical Insurance: Single cover as standard with options to increase cover to include your partner or children.
• Life Assurance: 4x your salary.
• Income Protection: 75% of salary, less state benefits, payable after 26 weeks of absence.
• Healthcare Cash Plan: Jersey employees only.