Delivery Manager - Reply

Delivery Manager

About Portaltech Reply:
Portaltech Reply is the Reply Group company, partner of SAP, that provides Customer Experience solutions. Portaltech Reply is a combination of eCommerce Omnichannel knowledge and outstanding technical expertise, that allows to work with clients on their eCommerce and digital retail strategies, operations and technologies, and develops world-class eCommerce solutions.
Since 2000 Portaltech Reply has consolidated its position within the eCommerce SIs ecosystem and, after becoming a hybris partner in 2007, has been accredited as one of the worldwide hybris' leading solution partners, holding a Platinum Elite Status and being named hybris Global Partner of the Year 2012, 2011 and 2009.
Selected by SAP Hybris in 2015, Portaltech has been working with SAP core engineering team to develop and enhance product features such as the Travel Accelerator.
With offices in London, Milan, Munich and Chicago, Portaltech Reply has been helping customers worldwide, successfully designing and implementing over 50 eCommerce solutions for leading retailers, brands and B2Bs. www.portaltech.reply.com

Role Overview:
We are looking for a Senior Delivery Manager / Account Manager to take ownership of one of our key client accounts at Portaltech Reply. This role goes beyond managing a single project, it requires overseeing multiple delivery streams, ensuring strategic alignment, and acting as the main point of contact for the client. The successful candidate will be accountable for the relationship, commercial management, delivery coordination, and client satisfaction, supported by a cross-functional team of experts. This is a pivotal role for someone with a strong delivery background and a passion for building long-term partnerships, who thrives in a fast-paced, consultancy environment.

Responsibilities:

• Act as the primary account lead, managing the end-to-end relationship with the client across multiple delivery streams
• Ensure cohesion and alignment between different teams and workstreams
• Work closely with the internal Team and client stakeholders to gather requirements, define roadmaps, and translate these into Statements of Work (SOWs) and accurate quotations
• Take ownership of the financial health of the account: manage budgets, profitability, invoicing, and forecasting
• Drive the status reporting and governance routines, providing regular updates to the BU Manager and senior stakeholders
• Anticipate client needs and proactively identify growth opportunities within the account
• Support the definition and delivery of strategic initiatives, including digital transformation, platform rollouts, and service operations
• Foster a collaborative, high-performing team environment; support recruitment and contribute to team development and mentoring
• Ensure quality and timely delivery, mitigating risks and resolving issues as they arise
• Champion process improvements and delivery best practices across the streams

About The Candidate:

• Bachelor's degree in Business, Management, Economics, Computer Science, or an IT-related field
• 7+ years of experience in delivery/project management roles, ideally within digital consulting or system integration
• Proven track record managing complex client accounts with multiple concurrent projects
• Proven Experience with eCommerce
• Experience in defining SOWs, managing commercials, and running delivery governance
• Familiarity with SAP Commerce or similar enterprise platforms is a strong plus
• Exposure to Agile and traditional project management methodologies; relevant certifications (e.g., PMP, PRINCE2, Scrum Master) are highly desirable
• Strong communication and stakeholder management skills, able to interface at all organizational levels
• Excellent problem-solving and negotiation capabilities 19
• Fluent in English (additional languages a plus)

Reply is an Equal Opportunities Employer and committed to embracing diversity in the workplace. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type regardless of age, sexual orientation, gender, identity, pregnancy, religion, nationality, ethnic origin, disability, medical history, skin colour, marital status or parental status or any other characteristic protected by the Law.

Reply is committed to making sure that our selection methods are fair to everyone. To help you during the recruitment process, please let us know of any Reasonable Adjustments you may need.