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For Companies At a Glance
- Tasks: Lead and mentor teams, improve service delivery, and ensure client satisfaction.
- Company: Join an award-winning IT services company in Northwest England.
- Benefits: Enjoy a competitive salary, 28 days holiday, pension, and exciting company events.
- Why this job: Perfect for tech enthusiasts eager to grow into future leaders in a supportive environment.
- Qualifications: Degree-level education in computing and experience in the MSP sector preferred.
- Other info: Opportunity to shape business strategy and work with a dynamic leadership team.
The predicted salary is between 42500 - 51000 £ per year.
We have a truly rare opportunity for an experienced and driven Service Delivery Manager to join our award-winning business, which provides fully managed IT services across Northwest England. We are keen to hear from candidates who not only have proven technical expertise but are also eager to bring fresh ideas to the table. This role is ideal for someone looking to take the next step in their career, take on greater responsibility, and grow into a future leader within the industry.
Main Responsibilities:
- Leading and mentoring all Support and Project/Pre-Sales staff, ensuring they are held accountable for delivering our services to an exacting standard and following our defined processes.
- Continuously improving service delivery systems to enhance efficiency and reduce costs, while maintaining or improving the client experience.
- Owning the Incident, Request, Change and Escalation processes, ensuring high levels of performance, accurate reporting, and establishing service improvement activities when required.
- Liaising with clients, managing expectations and handling escalated issues regarding all aspects of IT service delivery to ensure total client satisfaction.
- Maintaining team motivation and engagement to support consistently low staff turnover.
- Ensuring a culture of Continuous Improvement throughout the teams; pro-actively enhancing and developing processes, systems and reporting, to improve efficiency and quality of service.
- Instigating and leading internal and third-party service review meetings covering performance, service improvements, quality and processes.
Main Requirements:
- Experience in MSP sector is desired.
- An influential manager who can motivate and get the best out of subordinate managers and a technical team.
- Excellent organisational and multi-tasking skills - managing and prioritising tasks and time efficiently.
- Obsessed with delivering outstanding client service and able to work under pressure and meet deadlines.
- A naturally analytical and problem-solving person who is able to learn on the fly.
- A confident communicator (including active listening ability) with excellent written and verbal skills.
- Self-motivated, ambitious, hardworking and keen to help and assist others.
- Enthusiastic about technology and its use.
- Someone with both academic and work experience in a computing discipline and qualified to degree level.
- Someone who operates with a sense of urgency, committed to delivering results.
- Knowledgeable of ITIL disciplines (would be an advantage).
- Holding a full, clean driving license.
What we offer:
- Salary £50,000- £60,000 per annum.
- Monday to Friday.
- 28 days holiday plus Bank Holidays.
- Pension.
- Company Events and many more.
If you are an IT savvy individual with a desire to progress and be part of a fantastic team, then this role is for you! Please do not hesitate to contact us for more details.
Contact Detail:
Paradigm Employment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager
✨Tip Number 1
Network with professionals in the IT service delivery sector. Attend industry events or join relevant online forums to connect with current Service Delivery Managers and learn about their experiences. This can provide you with valuable insights and potentially lead to referrals.
✨Tip Number 2
Research StudySmarter's company culture and values. Understanding what we stand for will help you align your approach during interviews and discussions, showcasing how your personal values and work ethic fit with our team.
✨Tip Number 3
Prepare specific examples of how you've successfully managed teams and improved service delivery in previous roles. Being able to articulate these experiences clearly will demonstrate your capability and readiness for the responsibilities of a Service Delivery Manager.
✨Tip Number 4
Stay updated on the latest trends and technologies in IT service management. Showing that you're knowledgeable about current best practices and innovations can set you apart as a candidate who is not only experienced but also forward-thinking.
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT service delivery and management. Emphasise your achievements in leading teams, improving processes, and delivering exceptional client service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your ability to motivate teams. Mention specific examples of how you've successfully managed projects or improved service delivery in previous roles.
Highlight Relevant Skills: In your application, clearly outline your organisational, analytical, and problem-solving skills. Mention any experience with ITIL disciplines and your ability to work under pressure while maintaining high standards.
Showcase Leadership Experience: Demonstrate your leadership capabilities by providing examples of how you've mentored staff or led teams to achieve goals. This will show the company that you are ready to take on greater responsibility.
How to prepare for a job interview at Paradigm Employment Services
✨Showcase Your Leadership Skills
As a Service Delivery Manager, you'll be leading teams and mentoring staff. Be prepared to discuss your leadership style and provide examples of how you've motivated teams in the past.
✨Demonstrate Your Client-Centric Approach
This role requires a strong focus on client satisfaction. Share specific instances where you've successfully managed client expectations or resolved escalated issues to highlight your commitment to outstanding service.
✨Highlight Your Problem-Solving Abilities
Given the analytical nature of the role, be ready to discuss challenges you've faced in previous positions and how you approached problem-solving. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Familiarise Yourself with ITIL Practices
While knowledge of ITIL is an advantage, showing that you're eager to learn and apply these principles can set you apart. Brush up on key ITIL concepts and be ready to discuss how they can improve service delivery.
