Lettings Manager

Join our fast-growing residential lettings and property management agency operating across Manchester, Birmingham, and London. We manage a high-volume portfolio and pride ourselves on strong standards, compliance, and a modern, professional approach to lettings.

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As the business continues to grow, we are now looking for an experienced Lettings Manager to take ownership of the day-to-day performance of our lettings team and play a key role in driving results.

The Role

As Lettings Manager, you will be responsible for the operational performance of the lettings department. This is a senior hands-on role, leading the team, improving conversion and occupancy, and ensuring a consistently high standard of service for landlords and tenants.
You will work closely with the Head of Operations, Property Management, Marketing, and Accounts to ensure the lettings function runs efficiently and supports the wider business objectives.
This role is ideal for a strong Lettings Manager who wants responsibility, autonomy, and the opportunity to progress as the business scales.

What You\’ll Be Doing

Team Leadership & Performance

Managing, motivating, and developing the lettings team on a day-to-day basis
Setting clear expectations around standards, activity, and results
Supporting recruitment, onboarding, and training as the team grows Lettings Performance

Driving occupancy, conversion rates, and rental income across the portfolio
Monitoring void periods and taking proactive action to reduce them
Tracking key KPIs and reporting performance trends to senior management Customer & Stakeholder Management

Acting as the main escalation point for landlord and tenant queries within lettings
Building strong working relationships with landlords, investors, and internal teams
Ensuring smooth move-ins, renewals, and handovers in collaboration with Property Management Compliance & Process

Ensuring all lettings activity is compliant with current legislation including Right to Rent, AML, and deposit protection
Supporting the implementation of process improvements and system enhancements What We\’re Looking For

Proven experience in a Lettings Manager role
Strong understanding of residential lettings legislation and best practice
Confident people manager who can lead by example
Commercially minded, organised, and comfortable working in a fast-paced environment
Strong communication and stakeholder management skills
ARLA or equivalent qualification preferred but not essential Salary & Benefits

£40,000 to £45,000 per annum depending on experience
Performance-related commission
20 days annual leave plus bank holidays
Company pension
Ongoing professional development and progression opportunities Progression
As we continue to grow, this role is expected to evolve. There is a clear opportunity for the right individual to progress into a Head of Lettings position over time, taking on broader strategic responsibility as the business scales. xiskglj

Why Join us?

Join a growing, modern lettings business with high standards
Take real ownership of a key department
Work closely with senior leadership and influence how the business operates
Clear progression as the portfolio and team expand Apply now to join a forward-thinking property company where performance, standards, and people matter.

Job Types: Full-time, Permanent

Pay: £40,000.00-£45,000.00 per year

Experience:

Lettings management: 2 years (required)