Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Monitor CCTV, ensure safety, and assist residents in a fast-paced environment.
- Company: Join Citizen, a brave and ambitious team dedicated to making a difference.
- Benefits: Enjoy a competitive salary, shift allowance, and opportunities for training and development.
- Why this job: Make a real impact in housing while providing excellent customer service.
- Qualifications: No specific qualifications required; just bring your passion for helping others!
- Other info: Permanent full-time role with a rolling night shift pattern.
The predicted salary is between 29304 - 29304 £ per year.
Salary: £29,304 +7.5% Shift Allowance Basis: Full Time Work Pattern: 38.5 hours per week average – 12 hours shifts inclusive of breaks, Rolling pattern of permanent nights 4 shifts on 4 shifts off Type: Permanent We are brave, we are ambitious, we are honest, and we are Citizen! It’s an exciting time to join our team. We are seeking Concierge Officers to join our inhouse Concierge (Supported Housing) Team. Working at two sites in Coventry (The Gateway and Frank Walsh House), you will provide an out of hours service giving priority to keeping our residents and buildings safe. The role is ideal for someone who enjoys providing a great customer focussed service in a fast paced housing environment. We are able to develop and train people with the right potential. In housing you can make a real difference, the role of Concierge Officer will involve: Proactive monitoring of CCTV and Access Control Systems to restrict access to authorised persons only. Conducting checks of sites to ensure they are safe and secure. Working with colleagues to manage a range of issues including evidencing and reporting of anti-social behaviour, hazards, building/fire safety matters and assisting with emergencies. Being visible and accessible point of contact for enquiries. As a member of the Co…
Concierge Officer Supported Housing employer: Citizen Housing
Contact Detail:
Citizen Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge Officer Supported Housing
✨Tip Number 1
Familiarize yourself with the specific safety protocols and emergency procedures relevant to supported housing. This knowledge will not only help you in the role but also demonstrate your commitment to resident safety during the interview.
✨Tip Number 2
Highlight any previous experience you have in customer service or security roles. Be prepared to discuss how you've handled challenging situations, as this will show your ability to remain calm and effective under pressure.
✨Tip Number 3
Research the specific sites you'll be working at, The Gateway and Frank Walsh House. Understanding their unique environments and challenges will allow you to speak knowledgeably about how you can contribute to their safety and community.
✨Tip Number 4
Prepare to discuss your teamwork skills, as collaboration with colleagues is essential in this role. Think of examples where you've successfully worked as part of a team to resolve issues or improve safety.
We think you need these skills to ace Concierge Officer Supported Housing
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Concierge Officer position. Understand the key responsibilities and required skills, such as customer service and safety monitoring.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service, security, or housing environments. Emphasize any previous roles where you demonstrated proactive monitoring or problem-solving skills.
Craft a Strong Cover Letter: Write a cover letter that reflects your passion for providing excellent service and your ability to work in a fast-paced environment. Mention specific examples of how you've handled similar responsibilities in the past.
Highlight Your Availability: Since the role involves permanent night shifts, clearly state your availability for the required shift pattern in your application. This shows your commitment and readiness for the role.
How to prepare for a job interview at Citizen Housing
✨Show Your Customer Service Skills
Since the role emphasizes providing a great customer-focused service, be prepared to share examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your ability to remain calm and professional in fast-paced environments.
✨Demonstrate Your Awareness of Safety Protocols
Discuss your understanding of safety measures, especially in housing environments. Be ready to talk about any experience you have with monitoring security systems or conducting safety checks, as this is crucial for the Concierge Officer role.
✨Prepare for Situational Questions
Expect questions that assess how you would handle specific situations, such as dealing with anti-social behavior or emergencies. Think through potential scenarios and articulate your thought process on how you would manage them effectively.
✨Express Your Teamwork Abilities
The job involves working closely with colleagues, so emphasize your teamwork skills. Share experiences where you collaborated with others to achieve a common goal, particularly in challenging situations.
