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- Tasks: Assist customers with parts availability and provide excellent service both in-person and over the phone.
- Company: Join Group 1 Automotive, a leading global automotive group with 114 dealerships across the UK.
- Benefits: Enjoy 33 days of leave, exclusive discounts, flexible working options, and a company pension scheme.
- Why this job: Be part of a supportive team focused on growth, learning, and making a positive community impact.
- Qualifications: Strong communication skills, IT proficiency, and a valid UK driving licence are essential; enthusiasm is key!
- Other info: Diversity is valued; we encourage all passionate candidates to apply, regardless of experience.
The predicted salary is between 24000 - 33600 £ per year.
Job Description
- Enjoy 33 days of annual leave(including bank holidays) to rest and recharge
- Save money every day withour exclusive retail discounts
- Drive a great dealwith discounts on new and used cars, plus servicing offers
- **Plan for the years ahead**with our company pension scheme
- Balance home and workwith our industry-leading family-friendly policies designed to help you spend more time with the people that matter
- Commute for lesswith our cycle-to-work scheme
- Prioritise your wellbeingwith dedicated support for you and your family
- 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
- Make a differencewith a paid day to volunteer in your community
- Invest in your futurewith our company share purchase plan
- Earn financial rewardswhen you refer a friend to join the team
- **Keep learning and growing**with our training and development opportunities for everyone.
- Life assurancewith the option to increase cover
- Were open toflexible workingoptions just ask
What youll do day to day
- Provide guidance to customers on the availability of parts, ensuring timely and accurate information
- Receive, log, and accurately allocate parts and consumables from suppliers
- Deliver outstanding customer service to both external and internal customers
- Offer knowledgeable recommendations on suitable parts to meet customer requirements
- Maintain accurate customer records on our systems
- Effectively communicate relevant promotions, offers, and product information to customers
- Ensure full familiarity with all procedures and processes within the parts department
- Build and maintain strong working relationships with the manufacturer and suppliers
Helpful skills and qualificationsDont worry about ticking off every single skill here– if you care about delivering great experiences as much as we do, we want to hear from you.
- Strong ability to meet deadlines and effectively prioritise tasks in a fast-paced environment
- Capable of maintaining a methodical and logical approach, particularly during busy periods
- Excellent communication and customer service skills
- Exceptional time management skills and the ability to thrive under pressure
- Proficient in IT, with experience of using web-based systems, email, and Microsoft Excel, Word and Outlook
- Must hold a valid UK driving licence
We value diversity and believe it strengthens our team. If you dont meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.Be part of something bigGroup 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.But you dont need to love cars to work with us– just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.Our ValuesAt Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.Respect – Integrity – Transparency – Teamwork ProfessionalismThese are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.
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Contact Detail:
Group 1 Automotive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor
✨Tip Number 1
Familiarise yourself with the Audi brand and its parts. Understanding the specific parts and their functions will not only help you in conversations with customers but also demonstrate your commitment to the role.
✨Tip Number 2
Practice your communication skills by engaging with friends or family about automotive topics. Being able to explain complex information in a simple way will be crucial when advising customers on parts.
✨Tip Number 3
Network with current employees or professionals in the automotive industry. They can provide insights into the company culture and expectations, which can give you an edge during interviews.
✨Tip Number 4
Prepare for potential scenario-based questions that may arise during the interview. Think about how you would handle customer inquiries or complaints, as this will showcase your problem-solving abilities.
We think you need these skills to ace Parts Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Parts Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and parts management. Use bullet points for clarity and focus on achievements that demonstrate your ability to meet deadlines and provide excellent service.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples of how your skills and experiences make you a great fit for the Parts Advisor position, especially your communication and organisational skills.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Group 1 Automotive
✨Showcase Your Customer Service Skills
As a Parts Advisor, you'll be interacting with customers regularly. Be prepared to share examples of how you've provided excellent customer service in the past. Highlight your communication skills and ability to handle inquiries both face-to-face and over the phone.
✨Demonstrate Organisational Abilities
The role requires strong organisational skills to manage parts and customer records effectively. During the interview, discuss how you prioritise tasks and maintain accuracy under pressure, especially in fast-paced environments.
✨Familiarise Yourself with the Company Values
Group 1 Automotive values respect, integrity, transparency, teamwork, and professionalism. Make sure to understand these values and think about how you can embody them in your role as a Parts Advisor. Be ready to discuss how these principles resonate with you.
✨Prepare for Technical Questions
Since the job involves using IT systems and managing parts, brush up on your technical knowledge. Be ready to answer questions about your experience with web-based systems, Microsoft Office, and any relevant automotive knowledge that could help you in the role.
