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For Companies At a Glance
- Tasks: Join our team as a Parts Advisor, managing stock and assisting customers daily.
- Company: A leading Car Dealership in Colchester with a focus on employee development.
- Benefits: Enjoy overtime pay, staff discounts, and 23 days holiday plus bank holidays.
- Why this job: Gain professional training while working in a dynamic environment with great team culture.
- Qualifications: Experience with DMS systems and strong customer service skills are essential.
- Other info: Contact James Jackson at Auto Skills to apply and quote job number: 50070.
The predicted salary is between 21000 - 30000 £ per year.
Job Description
Parts Advisor BMW Colchester
Competitive Salary & OTE & Excellent Benefits
45 Hours
Want to be the best you can be? Its what drives us too!
Working with world-class brands as a Parts Advisor you will be a key part of the Retail Centre. You will have excellent communication and organisational skills to deal with customers face to face or over the phone, providing an outstanding customer service to all customers.
As part of a successful, global automotive group, youll broaden your experience across both sites and brands. And with the right support from us, youll be able to progress as high as you can aim.
What we can offer you
- 33 days annual leave, including bank holidays, rising with length of service.
- Retail discounts that save you money every day
- Gym discounts, cash healthcare plans, and a cycle-to-work scheme
- Car discounts for new and used purchases and servicing
- Flexible pension scheme to support your financial future
- Family-friendly policies that help you spend more time with the people that matter
- A wellbeing programme to support you and your family
- Ongoing recognitionfrom your peers and leadership team
- A community volunteering day
What youll do day to day
- Provide guidance to customers on the availability of parts, ensuring timely and accurate information
- Receive, log, and accurately allocate parts and consumables from suppliers
- Deliver outstanding customer service to both external and internal customers
- Offer knowledgeable recommendations on suitable parts to meet customer requirements
- Maintain accurate customer records on our systems
- Effectively communicate relevant promotions, offers, and product information to customers
- Ensure full familiarity with all procedures and processes within the parts department
- Build and maintain strong working relationships with the manufacturer and suppliers
Helpful skills and qualifications
Dont worry about ticking off every single skill here – if you care about delivering great experiences as much as we do, we want to hear from you.
- Excellent communication and customer service skills
- Strong ability to meet deadlines and effectively prioritise tasks in a fast-paced environment
- Capable of maintaining a methodical and logical approach, particularly during busy periods
- Exceptional time management skills and the ability to thrive under pressure
- Proficient in IT, with experience of using web-based systems, email, and Microsoft Excel, Word and Outlook
- Must hold a full UK driving licence
We value diversity and believe it strengthens our team. If you dont meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.
Be part of something big
Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.
But you dont need to love cars to work with us– just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.
Our Values
At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.
Respect – Integrity – Transparency – Teamwork Professionalism
These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.
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Parts Advisor employer: Group 1 Automotive
Contact Detail:
Group 1 Automotive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor
✨Tip Number 1
Familiarize yourself with the specific DMS systems mentioned in the job description, like Kerridge or Pinnacle. Having hands-on experience or knowledge about these systems can set you apart from other candidates.
✨Tip Number 2
Brush up on your customer service skills, as this role requires strong interaction with both trade and retail customers. Consider practicing common scenarios you might encounter to demonstrate your confidence during the interview.
✨Tip Number 3
Prepare to discuss your experience with stock control and managing inventory. Be ready to share specific examples of how you've successfully handled parts ordering and sales in previous roles.
✨Tip Number 4
Research the dealership and its offerings thoroughly. Understanding their product range and any unique selling points will help you engage more effectively during conversations with the hiring team.
We think you need these skills to ace Parts Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Parts Advisor. Include specific examples of your work with DMS systems like Kerridge or Pinnacle, and emphasize your customer service and sales skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your ability to manage stock control effectively. Mention your experience in handling high volumes of calls and how you can contribute to the team.
Highlight Relevant Skills: In your application, clearly outline your knowledge of parts management and customer service. Use keywords from the job description to demonstrate that you meet the qualifications they are looking for.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Group 1 Automotive
✨Know Your Systems
Familiarize yourself with Kerridge, 1 Link, or Pinnacle systems. Being able to discuss your experience with these DMS systems will show that you are prepared and knowledgeable about the tools you'll be using.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Highlight situations where you resolved issues or went above and beyond for a customer, as this is crucial for a Parts Advisor.
✨Understand Stock Management
Be ready to discuss your experience with stock control and management. Talk about how you've handled inventory in the past and any strategies you used to ensure efficiency and accuracy.
✨Practice Sales Scenarios
Since confidence in sales is key for this role, practice common sales scenarios you might encounter. Think about how you would upsell parts or handle objections from customers.
