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- Tasks: Support housing repairs and disrepair claims, ensuring excellent service for customers.
- Company: Join Rydon Maintenance, a progressive company dedicated to maintaining homes with care and expertise.
- Benefits: Enjoy 25 days holiday, flexible benefits, employee discounts, and a supportive work environment.
- Why this job: Be part of a friendly team, gain valuable experience, and contribute to community well-being.
- Qualifications: Previous experience in housing administration preferred; strong interpersonal and IT skills required.
- Other info: This is a 12-month maternity cover role with Monday to Friday hours.
The predicted salary is between 24000 - 36000 £ per year.
We are currently seeking an Administrator to join our Brockley based housing maintenance team. Our maintenance division ensures that the homes we maintain remain in good physical condition. To do this, our team provides first-class planned, responsive, lifecycle and cyclical repairs services to common areas and other aspects of people's homes. This position would be offered on a fixed term basis for 12 months to cover a period of maternity leave.
As administrator, you’ll play a key role in ensuring our customers receive an excellent service when it comes to housing repairs and disrepair claims. As part of our maintenance and repairs administration team you’ll be keeping our customers, stakeholders and residents informed on cases and work in progress and also ensuring that we maintain up to date records of works being undertaken.
Key responsibilities include:- To provide administrative support for all disrepair cases from inception to resolution;
- Liaising with solicitors, maintenance teams, and residents to gather information and schedule inspections;
- Maintain accurate records of all case-related documentation, correspondence and deadlines in our repairs system (Planet FM);
- Track progress of repairs and ensure that work is completed within agreed timeframes;
- Respond to queries from tenants regarding ongoing cases;
- Other ad-hoc responsibilities will include maintaining scaffold registers and booking scaffolding when required on site, tracking operatives with work in progress and booking in appointments with residents for window surveys.
What we can offer you:
- A competitive starting salary;
- 25 days holiday with the ability to increase your annual leave;
- Company Pension;
- Life Assurance;
- Full training, ongoing coaching and support;
- Employee discount scheme saving you money on products/services;
- Access to an Employee Assistance and Wellbeing Programme;
- Flexible benefits for you to choose from including health cash plans, dental and more.
This is a 12 month Maternity Cover position and working hours are Monday to Friday 8am to 5pm. If you are inquisitive by nature, have a keen eye for detail along with excellent interpersonal skills, we would strongly encourage you to apply.
Experience Required:The preferred candidate will demonstrate previous experience in a housing or a property-related administration role, ideally disrepair but repairs experience also considered. We are seeking a candidate with excellent interpersonal skills, good attention to detail, comfortable in managing multiple tasks in an environment where priorities can change regularly. You should also have good IT skills to include Microsoft Office packages such as Word, Outlook and Excel. If you have these skills and experience, we’d love to hear from you.
In return we can offer excellent training, career progression and a friendly, fun office environment.
As a well established, progressive company we are committed to attracting and retaining individuals by offering an excellent benefits package that includes a wide range of core and voluntary benefits. Rydon is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post.
Contact Detail:
Rydon Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Disrepair Administrator
✨Tip Number 1
Familiarise yourself with the housing maintenance sector, especially disrepair claims. Understanding the common issues and processes involved will help you speak confidently about your knowledge during any interviews.
✨Tip Number 2
Network with professionals in the housing and property administration field. Attend local events or join online forums to connect with others who can provide insights or even refer you to opportunities within companies like ours.
✨Tip Number 3
Brush up on your IT skills, particularly with Microsoft Office. Being proficient in Word, Outlook, and Excel is crucial for this role, so consider taking a quick online course if you feel you need a refresher.
✨Tip Number 4
Prepare to demonstrate your interpersonal skills in an interview setting. Think of examples from your past experiences where you've successfully managed multiple tasks or resolved conflicts, as these are key attributes we value at StudySmarter.
We think you need these skills to ace Disrepair Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Disrepair Administrator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in housing or property-related administration. Emphasise any specific experience with disrepair cases or repairs, as well as your IT skills with Microsoft Office.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your keen eye for detail and interpersonal skills, and provide examples of how you've successfully managed multiple tasks in previous roles.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Disrepair Administrator role.
How to prepare for a job interview at Rydon Group
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Disrepair Administrator. Familiarise yourself with the key tasks mentioned in the job description, such as managing disrepair cases and liaising with various stakeholders. This will help you demonstrate your suitability for the role during the interview.
✨Showcase Your Interpersonal Skills
Since this role involves communicating with tenants, solicitors, and maintenance teams, be prepared to discuss your interpersonal skills. Share examples of how you've effectively managed relationships or resolved conflicts in previous roles, highlighting your ability to keep customers informed and satisfied.
✨Demonstrate Attention to Detail
Attention to detail is crucial for maintaining accurate records and tracking repairs. Be ready to provide examples from your past experience where your attention to detail made a significant impact on a project or task. This will show that you can handle the administrative aspects of the role effectively.
✨Prepare for IT Questions
As the role requires good IT skills, particularly with Microsoft Office, brush up on your knowledge of these tools. Be prepared to discuss how you've used them in previous positions, especially in relation to managing documentation and tracking progress. This will reassure the interviewer of your technical capabilities.
