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- Tasks: Assist customers with queries via phone, email, webchat, and post.
- Company: Join a friendly, established company in Romsey with a great reputation.
- Benefits: Enjoy remote work options, subsidised gym membership, and discounts on products.
- Why this job: Gain valuable experience in customer service while working in a supportive team environment.
- Qualifications: Previous customer service experience and strong communication skills required.
- Other info: Free parking available; just a 5-minute walk from the train station.
The predicted salary is between 20316 - 26796 £ per year.
We are pleased to be working with a friendly and established company based in Romsey which is looking for Customer Service Advisors. This role is an excellent temporary to permanent opportunity.
As a Customer Service Advisor, you will respond to contact made from existing customers regarding queries relating to a service or purchased product, via phone, email, webchat or post.
Potential to work from home after completion of training, however you must be available to come into the office when required (meetings, reviews, training etc).
Duties for the Customer Service Advisor:
- Deal with all incoming and follow up contact with customers who have an enquiry or service request, either by phone, email, webchat or post.
- Handle and resolve customer complaints.
- Chase customer orders, refunds, providing product information and all other customer service related help.
- Consistently provide a strong level of customer service at all times, being knowledgeable and taking ownership to manage enquiries from investigation to resolution.
- Increase customer satisfaction and loyalty by dealing with requests effectively and efficiently.
- Support other departments in line with business requirements.
Competencies of the Customer Service Advisor:
- Have a previous customer service background in office, retail or hospitality environments.
- Experience in complaint handling to ensure customer satisfaction.
- Excellent telephone manner and strong communication skills.
- Good IT skills including use of e-mail and Microsoft products.
- Work as part of a team, support colleagues and promote a positive team spirit.
- A-C Grade in English GCSE.
The Customer Service Advisor role offers £25,396+ bonus (up to £2,400) per year. As a Customer Service Advisor, you will work 40 hours per week - 5 days over 7, including one shift - 11:30 – 20:00 during the week and 1 day at the weekend. Training hours will be Monday to Friday.
Free parking is provided and the company is a 5 minute walk from the train station. Excellent benefits are provided such as subsidised gym membership, on site canteen, discount on products and team incentives.
Customer Service Advisor employer: The Work Shop Resourcing Ltd
Contact Detail:
The Work Shop Resourcing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding what they offer will help you answer customer queries more effectively and demonstrate your enthusiasm for the role during any discussions.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Since you'll be handling customer inquiries, being articulate and clear will set you apart from other candidates.
✨Tip Number 3
Showcase your problem-solving abilities. Think of examples from your past experiences where you've successfully resolved customer complaints or issues, as this will highlight your capability to handle similar situations in this role.
✨Tip Number 4
Be prepared to discuss your teamwork experience. This role requires collaboration with colleagues, so having examples ready of how you've supported team efforts in previous jobs will demonstrate your fit for the company culture.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in office, retail, or hospitality environments. Emphasise any roles where you handled complaints or provided exceptional service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and explains why you're a great fit for the Customer Service Advisor role. Mention your ability to handle enquiries effectively and your commitment to customer satisfaction.
Highlight Relevant Skills: In your application, clearly outline your IT skills, particularly with Microsoft products and email. Also, mention your excellent telephone manner and any experience working as part of a team.
Show Enthusiasm for the Role: Express your enthusiasm for the opportunity to work with the company and your willingness to learn and adapt. Highlight your flexibility regarding working from home and coming into the office when required.
How to prepare for a job interview at The Work Shop Resourcing Ltd
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service roles, whether in retail, hospitality, or office environments. Be prepared to discuss specific examples of how you've handled customer queries and complaints effectively.
✨Demonstrate Strong Communication Skills
Since the role requires excellent telephone manners and communication skills, practice articulating your thoughts clearly. You might want to prepare for common interview questions by rehearsing your answers out loud to ensure you sound confident and professional.
✨Familiarise Yourself with the Company
Research the company and its services before the interview. Understanding their products and customer service philosophy will help you tailor your responses and show that you're genuinely interested in the role.
✨Prepare for Scenario-Based Questions
Expect to be asked about how you would handle specific customer service scenarios. Think of examples from your past experiences where you successfully resolved issues or improved customer satisfaction, and be ready to share these during the interview.
