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- Tasks: Manage email marketing and social media for a luxury travel operator.
- Company: Join a prestigious luxury tour operator based in central London.
- Benefits: Enjoy hybrid work, personal travel credit, and 23 days holiday plus birthday off.
- Why this job: Step up your career in a dynamic role with a focus on creativity and strategy.
- Qualifications: Experience in CRM and social media management within the travel industry is essential.
- Other info: Receive annual wellness days and worldwide travel discounts for friends and family.
The predicted salary is between 36000 - 60000 £ per year.
Required for this luxury tour operator with an office based in central London. Homebased or hybrid is fine. CRM and Social Media Management experience is a must within travel, ideally from a similar type of operator. It would be a perfect opportunity for a Senior CRM executive looking to make a step up or a CRM Manager looking to have more control of social media strategy.
Salary: 45/55k plus great bonus and benefits.
CRM and Social Media Manager's duties:
- Look after the company's email marketing programme and social media activity
- Stand alone position reporting into the head of marketing
- Customer contact plan development
- Email programme delivery
- Customer database management
- Define and develop the organic social media content strategy
- Paid social media delivery
- KPI reporting
CRM and Social Media Manager's skills required:
- CRM and social media management experience within travel is a must, ideally for a luxury travel company, or a senior executive looking to step up
- Good analytical skills and proficiency in using tools such as Zoho, Hootsuite, GA4 and the Meta platforms
- Significant multi-channel CRM campaign experience
- Excellent analytical skills
Additional information:
- Happy with hybrid or homebased
- Personal travel credit of £1,000
- 23 days of paid holiday plus birthday off
- Additional volunteering days off
- Annual mental wellness spa day
- Contributory pension
- Paid learning programs
- Worldwide travel discounts for friends and family
- Up to a 10% bonus
If you are interested in the above role please apply online or send your CV to (url removed).
Contact Detail:
C&M Travel Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM manager
✨Tip Number 1
Familiarise yourself with the latest trends in CRM and social media management, especially within the luxury travel sector. This knowledge will not only help you during interviews but also demonstrate your passion for the industry.
✨Tip Number 2
Network with professionals in the travel industry, particularly those who work in CRM and social media roles. Attend relevant events or join online forums to connect with potential colleagues and learn more about the company culture.
✨Tip Number 3
Showcase your analytical skills by preparing examples of how you've used data to drive successful CRM campaigns in the past. Be ready to discuss specific tools like Zoho and Hootsuite that you've used to achieve results.
✨Tip Number 4
Research the company’s current email marketing and social media strategies. Being able to discuss their existing efforts and suggest improvements can set you apart as a proactive candidate who is genuinely interested in the role.
We think you need these skills to ace CRM manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your CRM and social media management experience, particularly within the travel sector. Use specific examples that demonstrate your skills in email marketing, customer database management, and social media strategy.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the luxury travel industry. Mention how your previous experiences align with the responsibilities of the role, such as developing customer contact plans and delivering multi-channel CRM campaigns.
Highlight Relevant Tools and Skills: In your application, emphasise your proficiency with tools like Zoho, Hootsuite, GA4, and Meta platforms. Provide examples of how you've used these tools to achieve successful outcomes in past roles.
Showcase Analytical Skills: Since the role requires strong analytical skills, include specific instances where you've used data to inform your social media strategies or CRM campaigns. This will demonstrate your ability to meet KPIs and drive results.
How to prepare for a job interview at C&M Travel Recruitment
✨Showcase Your CRM Experience
Make sure to highlight your previous experience in CRM management, especially within the travel sector. Be prepared to discuss specific campaigns you've managed and the results achieved, as this will demonstrate your capability for the role.
✨Demonstrate Social Media Savvy
Since the role involves social media strategy, come equipped with examples of successful social media campaigns you've executed. Discuss your approach to content creation and how you measure engagement and success.
✨Familiarise Yourself with Relevant Tools
Brush up on your knowledge of tools like Zoho, Hootsuite, and GA4. Be ready to explain how you've used these tools in past roles to manage customer databases and analyse campaign performance.
✨Prepare Questions About Company Culture
As this position offers hybrid or home-based work, prepare thoughtful questions about the company's culture and how they support remote employees. This shows your interest in fitting into their team and understanding their values.
