Reactive Repairs Planner

Job Description

• Receive and process calls from a range of other departments wishing to report or make enquiries regarding a wide range of responsive repairs.
• To refer all calls and queries regarding daytime emergencies to the appropriate areas/teams operations officers.
• To be responsible for undertaking daily scheduling of operatives including resource levelling and reassigning tasks where necessary.
• Receive repair requests, to diagnose using skills, training and IT systems.
• Be prepared to work in different teams to ensure staffing levels are maintained.
• To plan and manage daytime emergencies whilst ensuring KPI\’s are adhered to.
• Carry out any other duties commensurate with the nature of the post.

Connect2Dudley is a trading style of Dudley & Kent Commercial Services LTD – A joint venture between Dudley Metropolitan Council & Commercial Services Kent Ltd. Connect2Dudley is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.