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- Tasks: Manage daily operations of soft services contracts and ensure top-notch service delivery.
- Company: Join a dynamic team in the heart of Canary Wharf, London.
- Benefits: Enjoy a competitive salary up to £55k plus additional perks.
- Why this job: Be part of a role that impacts building operations and tenant satisfaction while promoting sustainability.
- Qualifications: Must have IOSH certification; NEBOSH is a plus, along with strong organisational skills.
- Other info: Monday to Friday, 8.30am – 5pm on-site role.
The predicted salary is between 42000 - 66000 £ per year.
Job type: Monday to Friday, on site, 8.30am – 5pm
Location: Canary Wharf, London
Salary: Up to £55k + benefits
The role: The Facilities Manager will be responsible for day-to-day management of all of the “soft services” contracts including but not necessarily limited to manned guarding, reception concierge, common parts cleaning, waste management, internal and external landscaping and planting contracts, ensuring that the contracts operate safely, efficiently and cost effectively to provide an exemplary level of service to all building occupiers and tenants.
The responsibilities:
- To pro-actively manage the day-to-day operations of the soft services Contracts and agreement in place at the building
- Monitor and review the services provided by the contractors and ensure that the contractual terms of any relevant contracts are being fully met
- To establish and validate contract and supplier costs and provide these to the Building Manager for inclusion into the annual service charge budget
- Issue instructions and arrange for the raising of purchase orders in respect of services and materials necessary for the effective operation of the soft services contracts
- Attend regular site-based contractor review meetings
- Establish and manage procedures for monitoring and benchmarking supplier and contract performance
- To liaise with commercial and retail tenants and occupiers on general occupational issues
- To ensure that all relevant health and safety, statutory and best practice policies and procedures are managed and adhered where these relate to appropriate areas of responsibility
- Work with the portfolio compliance manager to ensure that the estate processes and procedures meet the relevant ISO standards to maintain ISO certification
- Monitoring of general estate condition and identification of health and safety issues or areas of improvement
- Work with the portfolio ESG manager to facilitate ESG related initiatives and processes where relevant and appropriate
Candidate specification:
- IOSH (essential)
- NEBOSH (desired)
- Excellent organisational skills
- The ability to communicate in a clear and concise manner
- Demonstrable knowledge and comprehensive understanding of facilities management
- Experience and competency in the management of ISO standards compliance and reporting
- Good understanding of financial management and accounting processes
- A strong technical understanding of commercial office building operations and services
- Full understanding and experience of setting contract KPI’s and management of contractor performance
- Knowledge and experience in health and safety management. Demonstratable skills and experience in project management
- Strong time management and delegation skills
Contact Detail:
Invictus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Manager
✨Tip Number 1
Familiarise yourself with the specific soft services mentioned in the job description, such as manned guarding and waste management. Understanding these areas will help you speak confidently about your experience and how it relates to the role during any interviews.
✨Tip Number 2
Network with professionals in the facilities management sector, especially those who have experience with ISO standards and compliance. This can provide you with valuable insights and potentially lead to referrals that could strengthen your application.
✨Tip Number 3
Prepare to discuss your organisational and time management skills in detail. Think of specific examples where you've successfully managed multiple contracts or projects simultaneously, as this is crucial for the Facilities Manager role.
✨Tip Number 4
Research the latest trends and best practices in facilities management, particularly around health and safety and ESG initiatives. Being knowledgeable about current industry standards will demonstrate your commitment to the role and your proactive approach.
We think you need these skills to ace Facilities Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in facilities management, particularly with soft services. Include specific examples of how you've managed contracts and improved service delivery.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities outlined in the job description. Emphasise your organisational skills, communication abilities, and any relevant certifications like IOSH or NEBOSH.
Showcase Relevant Experience: In your application, provide concrete examples of your experience with ISO standards compliance, health and safety management, and financial processes. This will demonstrate your comprehensive understanding of the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Facilities Manager.
How to prepare for a job interview at Invictus Group
✨Know Your Soft Services
Familiarise yourself with the various soft services mentioned in the job description, such as manned guarding and waste management. Be prepared to discuss how you have successfully managed these services in previous roles.
✨Demonstrate Your Compliance Knowledge
Since the role requires knowledge of ISO standards and health and safety management, be ready to share specific examples of how you've ensured compliance in past positions. Highlight any relevant certifications like IOSH or NEBOSH.
✨Showcase Your Organisational Skills
The Facilities Manager role demands excellent organisational skills. Prepare to discuss how you prioritise tasks, manage multiple contracts, and ensure that all services run smoothly and efficiently.
✨Engage with Stakeholders
As you'll be liaising with tenants and contractors, practice how you would communicate effectively with different stakeholders. Think of examples where you've resolved issues or improved relationships in a facilities management context.
