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- Tasks: Manage housing services and tenant relationships in your area.
- Company: Join a dynamic team dedicated to creating safe and vibrant neighbourhoods.
- Benefits: Enjoy a competitive salary and flexible working hours, including evenings and weekends.
- Why this job: Make a real impact in your community while developing valuable skills in housing management.
- Qualifications: Experience in housing management or client services is essential; knowledge of housing legislation is a plus.
- Other info: This is a temporary position based in Liverpool with opportunities for professional growth.
The predicted salary is between 28000 - 38000 £ per year.
Salary - £33,233 - 37 hours
Temporary Position
Location - Liverpool
As a Neighbourhood Officer, you will play a vital role in providing a broad range of housing management services, focusing on all aspects of the tenant and landlord relationship. You will be responsible for managing your designated area of housing stock, ensuring effective tenancy management. Acting as a representative, you will build strong relationships with other teams, external agencies, and residents to maintain clean, safe, and well-managed neighbourhoods.
Your duties will include:
- Delivering estate inspections, identifying areas for improvement, and addressing any tenancy breaches.
- Accountable for meeting key performance targets and ensuring the delivery of services aligned with corporate objectives.
- Managing property and tenancy matters, providing advice on tenancy and estate management.
- Addressing issues such as abandoned properties, tenancy fraud, and access failures.
- Conducting visits including viewings, audits, inspections, and evictions.
- Monitoring neighbourhood data and allocating resources to high-risk areas.
- Ensuring legal, regulatory, and insurance compliance for your portfolio.
- Managing a case load to promote tenancy sustainment and independent living.
- Ensuring compliance with tenancy conditions and taking appropriate action for breaches.
- Managing ASB cases and escalating when necessary, following company standards.
- Proactively addressing neighbourhood issues that affect demand or costs.
- Contributing to neighbourhood improvements and consultations for vibrant areas.
- Collaborating with Tenancy Sustainment and Income Teams to maximise results.
Key requirements:
- Experience of managing housing stock or delivering a service to clients.
- Knowledge of housing legislation and ability to research knowledge.
- The ability to negotiate with and influence partners and stakeholders to gain shared business aims.
- Ability to manage professional relationships with tenants including challenging non-compliance and low to medium support needs.
- Ability to keep accurate up to date records and produce timely reports.
- ASB experience.
- To have a flexible approach to working hours including evenings and some weekends.
Neighbourhood Officer employer: Building Careers UK
Contact Detail:
Building Careers UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Officer
✨Tip Number 1
Familiarise yourself with local housing legislation and policies. Understanding the legal framework will not only help you in interviews but also demonstrate your commitment to the role and its responsibilities.
✨Tip Number 2
Network with professionals in the housing sector, especially those who work in neighbourhood management. Attend local community meetings or events to build relationships and gain insights into the challenges faced in the area.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed tenant relationships or resolved conflicts in the past. Highlighting your experience with ASB cases can set you apart from other candidates.
✨Tip Number 4
Showcase your ability to work collaboratively with various teams. Be ready to explain how you would engage with Tenancy Sustainment and Income Teams to achieve shared goals, as this is crucial for the Neighbourhood Officer role.
We think you need these skills to ace Neighbourhood Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in housing management and any specific skills related to tenant and landlord relationships. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about the Neighbourhood Officer role. Mention your experience with housing legislation and how you have successfully managed professional relationships with tenants in the past.
Showcase Relevant Experience: When detailing your work history, focus on experiences that relate directly to the responsibilities of the Neighbourhood Officer position. Highlight any achievements in managing housing stock or addressing tenancy issues.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Building Careers UK
✨Know Your Housing Legislation
Familiarise yourself with the key housing legislation relevant to the role. Being able to discuss specific laws and how they apply to tenancy management will demonstrate your expertise and commitment to compliance.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've successfully built relationships with tenants, stakeholders, and external agencies in the past. Highlight your ability to negotiate and influence others to achieve shared goals.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss scenarios where you've identified issues within a neighbourhood or tenancy and how you addressed them. This could include managing ASB cases or improving tenant satisfaction.
✨Highlight Your Organisational Skills
Since the role involves managing a caseload and keeping accurate records, be prepared to talk about your organisational strategies. Discuss how you prioritise tasks and ensure timely reporting.
