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- Tasks: Manage housing services and tenant relationships in your designated area.
- Company: Join a dynamic team dedicated to creating safe and vibrant neighbourhoods.
- Benefits: Enjoy a competitive salary and the chance to make a real impact in the community.
- Why this job: Be part of a role that fosters community spirit and enhances living conditions.
- Qualifications: Experience in housing management and knowledge of housing legislation is essential.
- Other info: Flexibility in working hours, including evenings and weekends, is required.
The predicted salary is between 28000 - 38000 £ per year.
Salary - £33,233 - 37 hours
Temporary Position
Location - Liverpool
As a Neighbourhood Officer, you will play a vital role in providing a broad range of housing management services, focusing on all aspects of the tenant and landlord relationship. You will be responsible for managing your designated area of housing stock, ensuring effective tenancy management. Acting as a representative, you will build strong relationships with other teams, external agencies, and residents to maintain clean, safe, and well-managed neighbourhoods.
Your duties will include:
- Delivering estate inspections, identifying areas for improvement, and addressing any tenancy breaches.
- Accountable for meeting key performance targets and ensuring the delivery of services aligned with corporate objectives.
- Managing property and tenancy matters, providing advice on tenancy and estate management.
- Addressing issues such as abandoned properties, tenancy fraud, and access failures.
- Conducting visits including viewings, audits, inspections, and evictions.
- Monitoring neighbourhood data and allocating resources to high-risk areas.
- Ensuring legal, regulatory, and insurance compliance for your portfolio.
- Managing a case load to promote tenancy sustainment and independent living.
- Ensuring compliance with tenancy conditions and taking appropriate action for breaches.
- Managing ASB cases and escalating when necessary, following company standards.
- Proactively addressing neighbourhood issues that affect demand or costs.
- Contributing to neighbourhood improvements and consultations for vibrant areas.
- Collaborating with Tenancy Sustainment and Income Teams to maximise results.
Key requirements:
- Experience of managing housing stock or delivering a service to clients.
- Knowledge of housing legislation and ability to research knowledge.
- The ability to negotiate with and influence partners and stakeholders to gain shared business aims.
- Ability to manage professional relationships with tenants including challenging non-compliance and low to medium support needs.
- Ability to keep accurate up to date records and produce timely reports.
- ASB experience.
- To have a flexible approach to working hours including evenings and some weekends.
Contact Detail:
Building Careers UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Officer
✨Tip Number 1
Familiarise yourself with local housing legislation and policies relevant to Liverpool. Understanding the specific laws and regulations will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with current or former Neighbourhood Officers or professionals in the housing sector. Engaging in conversations can provide valuable insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare for potential scenario-based questions by thinking about how you would handle common issues faced in neighbourhood management, such as tenancy breaches or ASB cases. This will showcase your problem-solving skills during the interview.
✨Tip Number 4
Demonstrate your ability to work collaboratively by highlighting any past experiences where you've successfully partnered with other teams or agencies. This is crucial for a role that requires building strong relationships within the community.
We think you need these skills to ace Neighbourhood Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Neighbourhood Officer. Familiarise yourself with the key duties mentioned in the job description, such as managing housing stock and addressing tenancy breaches.
Tailor Your CV: Highlight relevant experience in housing management or client services in your CV. Emphasise your knowledge of housing legislation and any experience you have with ASB cases, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your ability to build relationships with tenants and stakeholders. Use specific examples from your past experiences to demonstrate your negotiation skills and how you've successfully managed professional relationships.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail, which is essential for this role.
How to prepare for a job interview at Building Careers UK
✨Know Your Housing Legislation
Familiarise yourself with the key housing legislation relevant to the role. This will not only demonstrate your knowledge but also show your commitment to compliance and best practices in tenancy management.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've successfully built relationships with tenants, external agencies, and other teams. Highlight your ability to negotiate and influence stakeholders to achieve shared goals.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've identified issues within a neighbourhood and the steps you took to address them. This could include managing ASB cases or improving tenancy sustainment.
✨Prepare for Scenario-Based Questions
Anticipate questions that may require you to think on your feet, such as how you would handle a tenancy breach or an abandoned property. Practising these scenarios can help you articulate your thought process clearly during the interview.
