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For Companies At a Glance
- Tasks: Be the friendly voice answering customer calls and organising appointments.
- Company: Join a well-established business known for quality services and great customer relationships.
- Benefits: Enjoy a competitive salary, 28 days holiday, free parking, and full training.
- Why this job: This role offers genuine career growth in a fast-paced, supportive environment.
- Qualifications: A positive attitude, strong communication skills, and multitasking ability are essential.
- Other info: Immediate consideration for those who apply!
The predicted salary is between 21500 - 23400 ÂŁ per year.
ÂŁ25,000- ÂŁ26,000 per annum
Hours: 08:00–16:30, Monday–Friday
28 days (including Bank Holidays)
Free on-site parking; full training, genuine career development opportunities in a fast-growing sector.
My client are an established business with trading experience in delivering quality services and building fantastic customer relationships. They are looking for a Customer Service Administrator to join their expanding team.
Main duties include:
- Acting as the first point of contact, you’ll answer inbound calls from customers, checking their eligibility for products & services.
- You’ll book visits and organise diaries between customers and field staff, sending confirmations and reminders so no one misses their appointment time.
- You’ll capture customer details accurately, complete forms and documents, and keep the inhouse CRM up to date.
- You’ll work alongside the sales team, chasing outstanding information and calling customers back to verify details.
- You’ll carry out follow-up calls which will turn enquiries into installations.
Experience & skills required:
- A “can-do” attitude and the ability to multitask.
- Strong English: clear spoken and written communication.
- Confidence on the phone – friendly, professional and organised.
- Able to pick up new systems and processes quickly.
- Eager to do well.
Sound like you? Apply for immediate consideration.
Customer Service Administrator employer: JOB Consultancy
Contact Detail:
JOB Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with common customer service scenarios and how to handle them. This will help you demonstrate your problem-solving skills during the interview, showing that you're ready to tackle real-life situations.
✨Tip Number 2
Practice your phone communication skills. Since you'll be the first point of contact for customers, being able to convey information clearly and professionally over the phone is crucial. Consider role-playing with a friend to build your confidence.
✨Tip Number 3
Research the company and its services thoroughly. Understanding their offerings will not only help you answer questions more effectively but also show your genuine interest in the role and the business during your interview.
✨Tip Number 4
Highlight your multitasking abilities. In a fast-paced environment like this, being able to juggle multiple tasks efficiently is key. Prepare examples from your past experiences where you've successfully managed several responsibilities at once.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Service Administrator role. Emphasise your communication skills, multitasking abilities, and any previous customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position. Mention specific examples of how you've successfully handled customer interactions in the past and how you can contribute to building fantastic customer relationships.
Highlight Your Skills: In your application, clearly outline your 'can-do' attitude and ability to learn new systems quickly. Provide examples of how you've managed multiple tasks effectively in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. Clear and professional communication is key, especially for a role that requires strong written skills.
How to prepare for a job interview at JOB Consultancy
✨Show Your Communication Skills
As a Customer Service Administrator, clear communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and listen actively. Practice common customer service scenarios to showcase your verbal skills.
✨Highlight Your Multitasking Ability
This role requires juggling multiple tasks at once. Be prepared to discuss examples from your past experiences where you successfully managed several responsibilities simultaneously. This will show that you can handle the demands of the job.
✨Demonstrate Your 'Can-Do' Attitude
Employers love candidates who approach challenges positively. Share stories that illustrate your proactive nature and willingness to go the extra mile for customers. This will align with the company's values and expectations.
✨Familiarise Yourself with CRM Systems
Since you'll be using an in-house CRM, it’s beneficial to have a basic understanding of how CRM systems work. If you have experience with any CRM software, mention it during the interview. If not, express your eagerness to learn quickly.
