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For Companies At a Glance
- Tasks: Provide technical support and troubleshoot issues for internal users.
- Company: Join a growing tech team in Preston, dedicated to innovation and support.
- Benefits: Enjoy 25 days holiday, free parking, paid certifications, and regular free meals.
- Why this job: Be part of a dynamic culture while enhancing your IT skills and making an impact.
- Qualifications: Experience in 1st/2nd line support with knowledge of Windows/Mac systems required.
- Other info: Immediate consideration for applicants with the right skill set.
The predicted salary is between 22000 - 28000 £ per year.
We are looking for an enthusiastic 1st/2nd Line IT Engineer to join our clients growing team in Preston. The successful candidate will be responsible for providing technical support to internal users, handling day-to-day support requests, and getting involved in project work and system improvements.
Benefits:
- 25 days holidays, plus bank holidays
- On site free parking
- Professional development opportunities
- Paid Certifications: Microsoft Partners
- Free breakfasts, regular free lunches, socials, etc
Key Responsibilities:
- Be the first point of contact for staff with technical issues
- Be willing to help out and contribute to the build of hardware
- Respond to queries via phone, email and other channels
- Diagnose technical issues and provide solutions
- Provide customer service and liaise with other departments
Skills and Requirements:
- Able to support users at a 1st/2nd line base
- Good knowledge of computer hardware and software
- Experience with Windows and/or Mac operating systems
- Laptop, PC, printer support/troubleshooting
- Excellent customer service and communication skills
- Strong written and verbal communication skills
- Office 365, Intune, Active Directory, Servers, Security
- Driving Licence and own vehicle
If you are interested in this role and have the required skill set, please apply for immediate consideration and interview.
IT Support Engineer employer: In Technology Group Limited
Contact Detail:
In Technology Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Office 365, Intune, and Active Directory. Being able to discuss your experience with these tools during an interview will show that you're well-prepared and genuinely interested in the role.
✨Tip Number 2
Brush up on your customer service skills, as this role requires excellent communication with internal users. Consider preparing examples of how you've successfully resolved technical issues while maintaining a positive user experience.
✨Tip Number 3
Network with current or former employees of the company if possible. They can provide valuable insights into the company culture and the specifics of the IT support team, which can help you tailor your approach during the interview.
✨Tip Number 4
Prepare for common technical support scenarios that may come up during the interview. Practising how you would troubleshoot issues with hardware or software can demonstrate your problem-solving skills and readiness for the role.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly 1st and 2nd line roles. Include specific examples of how you've diagnosed and resolved technical issues.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your customer service skills and any relevant certifications or training you have completed.
Highlight Technical Skills: In your application, emphasise your knowledge of Windows and Mac operating systems, as well as your experience with Office 365, Intune, and Active Directory. This will demonstrate your suitability for the role.
Proofread Your Application: Before submitting, carefully proofread your application to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at In Technology Group Limited
✨Show Your Technical Skills
Be prepared to discuss your experience with 1st and 2nd line support. Highlight specific examples where you've successfully diagnosed and resolved technical issues, especially with Windows and Mac operating systems.
✨Demonstrate Excellent Customer Service
Since this role involves a lot of interaction with internal users, showcase your customer service skills. Share instances where you went above and beyond to assist users and ensure their satisfaction.
✨Familiarise Yourself with the Tools
Make sure you have a good understanding of Office 365, Intune, Active Directory, and other relevant tools mentioned in the job description. Being able to speak confidently about these will impress your interviewers.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and ongoing projects. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
