Debt Recovery Assistant

Overview

About the role

The main purpose of the role:

Assist the Debt Recovery Officer with the collection of outstanding debt.

Responsibilities

The postholder will provide the duties below in relation to three main areas namely, Local Taxation, Housing Benefits Overpayments and Sundry Debt Recovery. Progress through the grade for the bar (25) will be based on sufficient knowledge of each area.

• Control and reconciliation of the system.
• Provide assistance, advice and training (as required).
• Pursue the recovery of debts due in accordance with agreed procedures (Corporate Debt Policy).
• Responsible for responding to all customer enquiries, whether by email, phone or in person at reception and negotiating appropriate repayment arrangements.
• Responsible for working with external partner debt collection agency, ensuring prompt referral on ongoing liaison including Attachment of Earnings.
• Managing direct debits.

Experience and qualifications

Experience

• Has worked in a Local Government Environment.
• At least 1 year in Debt Management/Recovery.
• Has accounts receivable experience within a large multi-functional organisation.
• A working knowledge of CIVICA Financials.
• Dealing with Debt Recovery Agents/Solicitors.