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- Tasks: Solve complex IT support queries and work on exciting projects.
- Company: Join a respected MSP with a close-knit service desk team.
- Benefits: Enjoy a competitive salary, performance bonuses, and wellness perks.
- Why this job: This role is a career springboard in a fast-paced environment that values learning.
- Qualifications: 2-4 years in an MSP, strong communication skills, and tech knowledge required.
- Other info: Driving licence and vehicle access are necessary for this position.
The predicted salary is between 28800 - 54000 £ per year.
We're excited to be partnering once again with a long-standing and highly respected client to find a confident and driven 2nd Line Technician who's ready to take their career to new heights.
Why This Role Stands Out: You won't be another number in a large support machine. You'll be a key part of a tight knit, 10 person service desk team, working hands-on with a variety of technologies across diverse customer environments. This is more than just a helpdesk job; it's a springboard for your career in IT. Whether you're stepping up from 1st Line or looking to further your career in 2nd Line, this is your opportunity to thrive in a fast-paced MSP where learning and career development are actively encouraged.
What You'll Be Doing:
- Be a go-to problem solver for complex support queries via phone, email, and ticketing systems.
- Work on meaningful IT projects and help onboard exciting new clients.
- Build trusted relationships with users and customers through exceptional service and communication.
What You'll Bring:
- 2 - 4 years of experience in an MSP or similar high-pressure IT environment.
- A customer focused mind-set and excellent communication skills.
- Solid knowledge of:
- Windows Server & Active Directory
- Virtualisation (Hyper-V, VMware, Dell)
- Networking (switches, firewalls)
- VDI platforms (Citrix, RDS)
- Backup technologies (Veeam, off-site)
Please Note: Individuals must have a driving licence and access to a vehicle.
The Perks:
- Up to 45k DOE
- Performance-Based Bonus
- Company Pension
- Wellness perks, including access to gym facilities (on-site and local)
- Refer a friend and earn a retail voucher worth up to 500!
Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.
By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
2Nd Line Technician employer: Lloyd Recruitment - Epsom
Contact Detail:
Lloyd Recruitment - Epsom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2Nd Line Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server, Active Directory, and virtualisation platforms like Hyper-V and VMware. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your readiness for the role.
✨Tip Number 2
Prepare examples of how you've successfully solved complex IT issues in previous roles. Highlighting your problem-solving skills and ability to work under pressure will show that you're a great fit for the fast-paced environment of a 2nd Line Technician.
✨Tip Number 3
Emphasise your customer service skills during conversations with recruiters or in interviews. Since this role involves building trusted relationships with users, showcasing your communication abilities and customer-focused mindset will set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of the company if possible. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage to tailor your approach when applying through our website.
We think you need these skills to ace 2Nd Line Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly in 2nd Line roles. Emphasise your skills with Windows Server, Active Directory, and any virtualisation technologies you've worked with.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and your customer-focused mindset. Mention specific examples of how you've solved complex support queries in the past and how you can contribute to the team.
Highlight Relevant Skills: In your application, clearly outline your technical skills, especially those mentioned in the job description like networking, VDI platforms, and backup technologies. Use bullet points for clarity.
Show Enthusiasm for Learning: Express your eagerness to learn and grow within the role. Mention any relevant certifications or training you've completed, and your willingness to take on new challenges in a fast-paced environment.
How to prepare for a job interview at Lloyd Recruitment - Epsom
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows Server, Active Directory, and virtualisation technologies like Hyper-V and VMware. Highlight specific projects or challenges you've faced and how you resolved them.
✨Demonstrate Customer Focus
Since this role involves building relationships with users and customers, be ready to share examples of how you've provided exceptional service in previous positions. Emphasise your communication skills and ability to handle complex support queries.
✨Prepare for Scenario-Based Questions
Expect to encounter scenario-based questions that assess your problem-solving abilities. Think about past experiences where you had to troubleshoot issues under pressure and be ready to explain your thought process.
✨Express Your Desire for Growth
This position is a springboard for career development, so convey your enthusiasm for learning and advancing in the IT field. Discuss any relevant certifications or training you are pursuing or plan to pursue.
