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- Tasks: Assist customers via phone and email, providing updates and solutions.
- Company: Join a growing business in Rugby with a supportive team of 6.
- Benefits: Enjoy a permanent role with a focus on employee well-being and success.
- Why this job: Be part of a dynamic environment where your ideas and support are valued.
- Qualifications: Customer service experience preferred; strong IT and communication skills required.
- Other info: Office-based role with potential for weekend shifts in the future.
The predicted salary is between 20000 - 30000 £ per year.
Office Based Monday - Friday - 8am - 4pm (37.5 hours a week). Please note this role will evolve to work weekends and shifts but this is not operating currently. £25,000 per annum. Permanent. Rugby - Swift Valley.
Our client is looking for an experienced customer service administrator to join a pleasant team of 6. The role will involve speaking and emailing to vulnerable customers providing them with updates, information and help with their enquiries. This is a growing business, looking for someone able to deal with a changing environment and able to provide ideas and support.
Main responsibilities:- Dealing with customer enquiries via telephone and email and showing genuine customer care.
- Providing administrative support.
- Resolve customer queries, complaints, or issues by providing solutions.
- Entering information and updating the CRM system.
- Customer service experience ideally in contact centre or retail (ideally both).
- Strong IT skills with experience of Outlook, Word and Excel.
- Excellent verbal and written communication skills.
- Strong attention to detail.
- Able to adapt to a changing environment.
This client offers a supportive work environment focused on employee well-being and success. Interested? Please apply below. If you have sent us a copy of your CV and not had a reply within 5 working days we would kindly ask you to assume your application on this occasion has been unsuccessful.
For our Privacy Policy, please see our website. The Caraires Consultancy operates with integrity by treating our clients, applicants and suppliers in a fair and honest manner - as we want to be treated.
Contact Detail:
The Caraires Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with the company's values and mission. When you understand what they stand for, you can tailor your conversations to show how your personal values align with theirs, making you a more attractive candidate.
✨Tip Number 2
Practice your communication skills, especially in handling difficult customer situations. Role-playing common scenarios can help you feel more confident and prepared to demonstrate your ability to resolve queries effectively during the interview.
✨Tip Number 3
Research common CRM systems used in customer service roles. Being knowledgeable about these tools can give you an edge, as it shows your willingness to adapt and learn quickly in a tech-driven environment.
✨Tip Number 4
Prepare examples from your past experiences that highlight your attention to detail and adaptability. Be ready to discuss specific instances where you've successfully managed changing priorities or resolved customer issues.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in contact centres or retail. Emphasise your strong IT skills and any relevant administrative support roles you've held.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and genuine care for customers. Mention specific examples of how you've resolved customer queries or complaints in the past.
Highlight Adaptability: In your application, demonstrate your ability to adapt to changing environments. Provide examples of situations where you've successfully navigated change or provided innovative solutions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Attention to detail is crucial for this role, so make sure your application reflects that.
How to prepare for a job interview at The Caraires Consultancy
✨Show Genuine Customer Care
During the interview, emphasise your ability to connect with customers. Share examples of how you've handled customer enquiries in the past, especially with vulnerable individuals, to demonstrate your empathy and understanding.
✨Highlight Your IT Skills
Make sure to discuss your proficiency with Outlook, Word, and Excel. Prepare to give specific examples of how you've used these tools in previous roles, as strong IT skills are essential for this position.
✨Demonstrate Adaptability
Since the role involves working in a changing environment, be ready to talk about times when you've successfully adapted to new situations or challenges. This will show that you're flexible and can thrive in a dynamic workplace.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you've resolved customer complaints or issues effectively, and be prepared to explain your thought process and the outcomes.
