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- Tasks: Lead a dynamic workshop, ensuring timely delivery and high-quality service.
- Company: Join a top-tier commercial vehicle workshop in Coventry, known for its excellence.
- Benefits: Enjoy a competitive salary, generous holiday, healthcare, and staff discounts.
- Why this job: Be part of a fast-paced environment with opportunities for career growth and development.
- Qualifications: Experience in commercial vehicle operations and relevant qualifications required.
- Other info: Ideal for those seeking a leadership role in a thriving industry.
The predicted salary is between 36000 - 54000 £ per year.
Coventry £45,000+ basic DOE 37.5 hours per week
We’re looking for a proactive Operations Controller to join a fast-paced, industry-leading commercial vehicle workshop in Coventry. If you’ve got a background in workshop leadership, commercial vehicle operations, and KPI management — this one’s for you.
You’ll be leading from the front, making sure the workshop delivers on time, every time. From daily planning and coordination through to team performance, invoicing, claims, and production meetings — you’ll have your hands in the heartbeat of it all.
Key Responsibilities:
- Oversee the full service process from planning to job closure, ensuring compliance at every stage
- Monitor workshop KPIs and implement changes to improve performance
- Run daily production meetings to manage workloads, resources and shift efficiency
- Support Customer Service Reps and Workshop Supervisors with job specs, quoting, and workshop loading
- Oversee job profitability and productivity while ensuring high-quality service standards
- Handle complex or contentious job handovers with customers
- Regularly review team competence and deliver training where needed
- Manage time recording, wage submissions and lost hour reporting
- Support the Service Manager in producing the annual business plan
What You’ll Need:
- Strong background in commercial vehicle operations or workshop control
- NVQ Level 3 / City & Guilds in Motor Vehicle Technology (or equivalent)
- Technical workshop knowledge and understanding of VOSA / MOT testing standards
- Confident leading a team and planning day-to-day operations in a busy workshop
- Clear communicator with the ability to stay organised under pressure
- Experience managing service KPIs and productivity metrics
What You’ll Get:
- £45,000+ base salary DOE
- 25 days holiday (rising to 30) + bank holidays
- Enhanced maternity/paternity leave
- Healthcare plan (includes dental)
- Company pension
- Staff discounts on retailers, cinema, gym memberships, and more
- Cycle to work scheme
- Long-term career development within a global group
If you’ve worked as a Workshop Controller, Workshop Supervisor, Service Manager, or similar in the commercial vehicle world, and you’re looking for a new challenge — this is your move.
To apply, call Cal at Kemp Recruitment or apply now with your up-to-date CV.
Contact Detail:
Kemp Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Controller
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in commercial vehicle operations. This knowledge will not only help you stand out during interviews but also demonstrate your commitment to staying current in the industry.
✨Tip Number 2
Network with professionals in the commercial vehicle sector, especially those who have experience in workshop leadership. Attend industry events or join relevant online forums to make connections that could lead to valuable insights or referrals.
✨Tip Number 3
Prepare to discuss specific KPIs you've managed in previous roles. Be ready to share examples of how you've improved performance metrics, as this will showcase your ability to drive results in a similar position at StudySmarter.
✨Tip Number 4
Practice your communication skills, particularly in leading meetings and managing teams. Being able to articulate your thoughts clearly and confidently will be crucial in demonstrating your leadership capabilities during the interview process.
We think you need these skills to ace Operations Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in commercial vehicle operations and workshop leadership. Use specific examples that demonstrate your ability to manage KPIs and lead a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the industry. Mention how your background aligns with the key responsibilities listed in the job description, such as overseeing service processes and managing team performance.
Highlight Relevant Qualifications: Clearly state your qualifications, such as NVQ Level 3 or City & Guilds in Motor Vehicle Technology. Emphasise any technical knowledge related to VOSA/MOT testing standards, as this is crucial for the role.
Showcase Leadership Skills: In your application, provide examples of how you've successfully led teams in a workshop environment. Discuss your experience in running production meetings and improving operational efficiency to demonstrate your leadership capabilities.
How to prepare for a job interview at Kemp Recruitment Ltd
✨Showcase Your Leadership Skills
As an Operations Controller, you'll be leading a team. Be prepared to discuss your previous leadership experiences and how you've successfully managed teams in a workshop environment. Highlight specific examples where you improved team performance or resolved conflicts.
✨Demonstrate Your Technical Knowledge
Make sure to brush up on your technical knowledge related to commercial vehicle operations and VOSA/MOT testing standards. Be ready to answer questions that assess your understanding of these areas, as they are crucial for the role.
✨Prepare for KPI Discussions
Since monitoring KPIs is a key responsibility, come equipped with examples of how you've previously managed service KPIs and productivity metrics. Discuss any strategies you've implemented to improve performance and the results achieved.
✨Practice Clear Communication
Effective communication is vital in this role. During the interview, practice articulating your thoughts clearly and concisely. You may be asked to explain complex processes or handle hypothetical scenarios, so being organised in your responses will demonstrate your capability.
