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- Tasks: Assist stranded drivers by taking calls and arranging vehicle recovery across Europe.
- Company: Join a dynamic team at a busy distribution centre focused on commercial vehicle breakdowns.
- Benefits: Enjoy a starting salary of £28,700, hybrid working after probation, and weekly pay.
- Why this job: Be part of a supportive culture with career growth opportunities and job security.
- Qualifications: Must be fluent in English, French, and Spanish - all three languages are essential.
- Other info: Rotating shifts between 6 am and midnight; great facilities and departmental support.
The predicted salary is between 28700 - 30000 £ per year.
We are looking for Tri-Lingual Customer Service Advisors who can work rotating shifts at a busy distribution centre that deals with commercial vehicle breakdowns all over Europe. This role requires you to speak English, Spanish, and French (all 3 - this is a deal-breaker).
You will be taking calls from stranded drivers, booking accommodation, speaking to repair centres, or arranging the recovery of vehicles within Europe. There will be computer use, so sending and receiving emails, many inbound calls, and a process to follow when dealing with these calls.
To be considered, it is vital that you speak the 3 languages (English, French, and Spanish - all 3).
In return, this role offers you:
- £28,700 starting salary rising to £30,000 after probation
- 40 hours paid per week
- Weekly pay via SolviT Recruitment LTD
- Excellent facilities
- Lots of support from a great departmental manager
- Job security
- A nice career ladder to climb
Applying is easy, just respond back to this advert with your CV clearly showing the skills/experience needed and we will be in touch. Everyone will receive a reply but please ensure you have read the job advert in full, you have the 3 languages needed, and that you pick up the phone when we call from a 01455 number.
Contact Detail:
SolviT Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support (Fluent French & Spanish)
✨Tip Number 1
Make sure to brush up on your language skills before the interview. Practising common customer service scenarios in French, Spanish, and English will help you feel more confident when discussing your abilities.
✨Tip Number 2
Familiarise yourself with the types of calls you might receive in this role. Understanding the common issues faced by drivers and how to resolve them can give you an edge during the interview.
✨Tip Number 3
Research StudySmarter and our values. Being able to articulate why you want to work with us and how you align with our mission can make a strong impression on the hiring team.
✨Tip Number 4
Prepare questions to ask during your interview. This shows your interest in the role and helps you gauge if the company culture is a good fit for you.
We think you need these skills to ace Customer Support (Fluent French & Spanish)
Some tips for your application 🫡
Highlight Language Proficiency: Make sure to clearly showcase your fluency in English, French, and Spanish in your CV. Consider including a language section where you specify your proficiency levels for each language.
Tailor Your CV: Customise your CV to reflect relevant experience in customer service, especially in roles that required multilingual communication. Use specific examples that demonstrate your ability to handle calls and emails in all three languages.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are the perfect fit for this tri-lingual role. Mention your passion for customer service and any previous experience dealing with international clients or in high-pressure situations.
Follow Application Instructions: Ensure you follow the application instructions precisely. Respond to the advert with your CV and make sure to mention your language skills upfront. Also, be prepared to answer calls from the specified number, as they will reach out to you directly.
How to prepare for a job interview at SolviT Recruitment Ltd
✨Showcase Your Language Skills
Since this role requires fluency in English, French, and Spanish, be prepared to demonstrate your language skills during the interview. You might be asked to switch between languages or answer questions in all three, so practice speaking them beforehand.
✨Familiarise Yourself with the Role
Understand the responsibilities of a Customer Support Advisor in a busy distribution centre. Research common scenarios you might encounter, such as handling breakdowns or booking accommodations, and think about how you would respond to these situations.
✨Prepare for Situational Questions
Expect situational questions that assess your problem-solving abilities and customer service skills. Think of examples from your past experiences where you successfully resolved issues or provided excellent service, especially in a multilingual context.
✨Demonstrate Your Adaptability
This role involves working rotating shifts and adapting to various situations. Be ready to discuss your flexibility and how you manage time effectively, especially when dealing with high-pressure scenarios like assisting stranded drivers.
