Desk Side Analyst

• Location: London – Croydon
• Salary: £29,156 to £40,089 per annum
• Hours: 36 hours per week – flexible options considered
• Contract Type: Permanent

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This is an exciting time to join our team and be part of something amazing.

If you have exceptional customer service skills and want to make a real difference to peoples lives then this could be just what you've been looking for!

Following an internal promotion we're looking for a Desk Side Analyst to join our team. With a working knowledge of Microsoft technologies: Windows operating systems, M365, network fundamentals, tablet & mobile support (Android and iOs), printer set up and support, networking (including patching) and video conference systems, you'll play a vital role in the team, troubleshooting hardware and software issues and maintaining end user devices.

Based out of our office in Croydon, this role is largely face to face; you'll provide daily on-site technical support and assistance to customers on site at the group's offices, sheltered housing schemes (known as LiveSmart) and other locations within the London and home counties area where Clarion provides corporate IT services. These visits will be a mixture of re-active and pro-active visits where you'll be expected to provide on site IT clinics on a regular basis as well as getting stuck in with rollouts and project work.

You'll be working closely with our Service Desk and other DDaT teams as well as external partners to deliver high quality location-based support.

With a good working knowledge of core IT service management processes and practices and a proven ability and drive to learn and develop new skills, you'll need to be proficient in providing end-user support for network-related queries and hardware setup.

If you have excellent organisational skills, high attention to detail and the ability to plan and manage multiple changing priorities then we want to hear from you now!

Please review the full role profile on our website before applying.

Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment and providing benefits that support you and your lifestyle.

Not sure who we are and what we do? Click 'apply' to visit our website where you can dive in and find out more about us and the benefits we offer.

Closing Date: Tuesday 27th May 2025 at midnight.

This is an office based role with a base location at our office in Croydon. Candidates will be expected to work from this office and others in the London and Home Counties region on a daily basis.

Frequent travel required throughout London and the Home Counties. Applicants must be able to travel across the region as required.

Whilst we recognise the growth and popularity of artificial intelligence (AI), it is important we are confident that your application is unique and has been completed without the use of AI technology. Applicants progressing through our selection process are not permitted to use AI technology tools or software.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.