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- Tasks: Monitor CCTV footage, handle calls, and complete admin tasks during night shifts.
- Company: Join a close-knit team providing essential CCTV and alarm services to businesses.
- Benefits: Enjoy a competitive salary, generous holiday allowance, and matching pension contributions.
- Why this job: Be part of a supportive team while making a real impact on security.
- Qualifications: Must have a full UK driving licence and previous customer service experience.
- Other info: Night shifts only, with a 4 on 4 off schedule; credit checks required.
The predicted salary is between 16000 - 20000 £ per year.
Red Recruitment is recruiting a Customer Operator to join our client who offers CCTV and Alarm Services to other businesses. The ideal candidate will be reviewing CCTV footage and handling inbound and outbound calls as well as completing administrative tasks relating to the footage.
This role will be working within a close knit team and is night shifts only.
To be a successful candidate for this role, please note the client will conduct credit checks and background referencing (for the past 5 years).
Benefits and Package for a Customer Operator
- Salary: £26,667 per annum
- Hours: 4 on 4 off, night shifts (7pm – 7am)
- Contract Type: Permanent
- Location: Whitchurch, Bristol
- Located near The Imperial Retail Park
- Matching pension contributions
- 4* life assurance
- Generous holiday allowance
- Free onsite parking
- Small and friendly team
Key Responsibilities of a Customer Operator
- Alerting the relevant individuals of any suspicious activity, this may be making telephone calls to various departments within and outside the business, this can include the police, a client and/or the management team
- Ensuring all data received is processed in accordance with the requirements of the industry standard and completing any other administrative tasks
- Controlling the suspension and close down of all incidents
- Reviewing CCTV from clients
- Handling high volume inbound and outbound calls, some of these may be difficult
- Ensuring all email correspondence is dealt with in a professional and timely manner
Key Skills and Experience of a Customer Operator
- You must have a full UK driving licence
- You should be tech-savvy and enjoy using various systems at one time
- Having a professional manner as you will be talking to various individuals, within and outside of the business
- Be comfortable with inputting data accurately
- Ability to manage internal and external relationships
- Self-motivated, hard-working and dedicated are all required skills
- Previous customer service experience is required
- You should also be able to work in a fast paced environment and be able to work well under pressure
If you are interested in this position and have the relevant experience required, please apply now!
Red Recruitment (Agency)
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Night Shift Customer Operator employer: Red Recruitment
Contact Detail:
Red Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Shift Customer Operator
✨Tip Number 1
Familiarise yourself with CCTV technology and alarm systems. Understanding the basics of how these systems work will not only help you in the role but also impress your potential employers during the interview.
✨Tip Number 2
Practice handling difficult conversations. Since you'll be dealing with high-pressure situations and potentially upset clients, role-playing these scenarios with a friend can help you feel more prepared and confident.
✨Tip Number 3
Brush up on your data entry skills. Being tech-savvy is crucial for this role, so spend some time getting comfortable with various software and systems that may be used in customer service environments.
✨Tip Number 4
Network with professionals in the security industry. Connecting with others who work in similar roles can provide valuable insights and may even lead to referrals or recommendations for the position.
We think you need these skills to ace Night Shift Customer Operator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Night Shift Customer Operator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and any technical skills. Highlight your ability to handle high-pressure situations and your proficiency with various systems.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples from your past experiences that demonstrate your suitability for the position, such as handling difficult calls or managing data accurately.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Red Recruitment
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Night Shift Customer Operator. Familiarise yourself with CCTV and alarm services, as well as the importance of alerting relevant individuals about suspicious activity.
✨Demonstrate Your Customer Service Skills
Prepare examples from your previous experience that showcase your ability to handle difficult calls and manage relationships effectively. Highlight your customer service background, as it's crucial for this role.
✨Showcase Your Tech Savviness
Since the role requires handling various systems simultaneously, be ready to discuss your comfort level with technology. Mention any relevant software or tools you've used in past roles.
✨Prepare for Background Checks
Be aware that the client will conduct credit checks and background referencing. Be honest about your history and prepare to discuss any potential concerns upfront to build trust.
