Technical Services & Extra Works Manager

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Technical Manager to join our team and act as the principal client-facing Technical and Engineering expert on a prestigious client account. As a CBRE Technical Manager, you will assist with the management of the team responsible for all mechanical operations, maintenance, communications, energy management, and workforce development programs for a dedicated client account.

Key Responsibilities:

• Act as the main point of contact for all technical and statutory work requirements and escalations.
• Work with the Operational Management Team to ensure collaborative development of the business, effective team working, and support to colleagues.
• Dotted line management responsibility for the Engineering Team and indirectly for sub-contractors.
• Ensure the Risk Register is kept up to date at all times and present any risks in relation to building, people or business safety and security, and ensure that there are agreed actions or mitigations in place to reduce or remove the risk.
• Ensure that a forward maintenance register is in place in line with the agreed asset strategy, with accurate capital costs for replacement or upgrade of assets for 5-years.
• Ensure a project quality assurance report is complete and signed off by the client for all technical projects delivered.
• Ensure all site asset registers are complete and fully up to date at all times, including following the completion of any projects, and that all asset data is captured within the client CAFM system and is appropriately scheduled with preventative maintenance tasks in line with statutory, regulatory, or client specific requirements.
• Develop and maintain an up-to-date business continuity plan and extraordinary events tool, including policies, procedures, and plans, in alignment with client requirements, industry best practices and regulatory requirements.
• Track energy usage and validate utility data and charges against meter readings.
• Identify operational, energy and cost efficiencies through innovative and forward-thinking approach to asset maintenance, replacement, and upgrades.
• Conduct regular reviews of operating procedures making recommendations for standardisation and improvement of compliance, technical, and emergency/contingency procedures.
• Maintain the required levels of critical spares stock and store the inventory.
• Ensure contractually agreed service level agreements and key performance indicators are met or exceeded, with necessary record retention in place demonstrating adherence.
• Deliver effective business communication through advice, review, leadership, and direct contribution to management and team meetings, briefings, consultation forums, correspondence, monthly and ad-hoc reporting, and other publications.
• Prepare, compile, and present business review meetings, ensuring data is accurate, meaningful, and clear.
• Ensure appropriate control systems are in place to ensure statutory, policy, and contractual commitments are met.
• Effectively manage and contribute to the completion of significant building events i.e. annual black building tests.
• Ensure completion of incident and root cause analysis in line with reporting and incident processes.
• Manage the commercial process with technical sub-contractors for both planned and reactive maintenance, to include obtaining supplier quotations, gaining client approval and instructing suppliers to commence works.
• Adhere to annual contract budgets and accounts. Ensure a positive financial position and attend regular financial meetings and reviews including Goods Receipting, Work Order Management, Billing Applications, WebQuote, etc.
• Suitably prepare and support internal and client audit programmes.
• Work closely with subject matter experts to engage and drive innovation, sustainability, and best practices, and ensure ideas and implementations are effectively tracked and documented.
• Respond to emergency situations and customer concerns.
• Promote and maintain the core values of CBRE.
• Manage other tasks as directed by Senior Management.

Person Specification:

Education

• [Essential] A good basic education is essential, with at least GCSE passes in Maths and English or equivalent.

Training

• [Essential] Formal qualifications in Mechanical / Electrical engineering, ideally through an indentured apprenticeship.
• [Essential] HV AP.
• [Desirable] NEBOSH Award.

Experience

• [Essential] Excellent PC based skills, with experience in Word/Excel and Outlook.
• [Essential] Operation of industry standard CAFM systems such as Concept, SI7 etc.
• [Essential] Comprehensive understanding of H&S obligations in a building services environment.
• [Essential] Working to Planned Preventative Maintenance Regimes.
• [Essential] C&G 18th Edition.
• [Essential] Installation of electrical services.
• [Essential] Knowledge of HVAC systems.
• [Essential] Knowledge of BMS systems.
• [Desirable] Knowledge of HV systems.

Aptitudes

• Client focussed - places the client's success as a priority for self and team; models exceptional customer service.
• Excellent verbal, and good standard of written, communication skills.
• Self-motivated and systematic.
• Results/task orientated, attention to detail and accuracy.
• Excellent time management and organisational skills.
• Commitment to continuous improvement.
• Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.
• Excellent judgement, decision making and influencing skills, particularly in complex and high-pressure situations.

Character

• Reliable and committed.
• Confidential and discrete approach.
• Calm manner, able to work under pressure and with changing demands and priorities.
• Smart appearance.
• Be flexible to work outside of core office hours from time to time.