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For Companies At a Glance
- Tasks: Manage client relationships, ensuring satisfaction and retention while driving business growth.
- Company: Join a dynamic, values-led company near Chester that prioritises client partnerships.
- Benefits: Enjoy hybrid working, 25 days holiday, private health insurance, and free lunches!
- Why this job: Be the voice of clients and influence service delivery in a supportive culture.
- Qualifications: Strong communication skills and experience in relationship management are essential.
- Other info: This is a permanent, full-time role with a salary up to £35K.
The predicted salary is between 24000 - 42000 £ per year.
Are you a commercially savvy relationship builder who thrives on exceeding targets and nurturing long-term client partnerships? Our client, a dynamic and values-led company, is looking for someone just like you — confident, articulate, and analytical — to play a pivotal role in driving client satisfaction, retention, and renewals.
You will be the voice of the client internally and the face of the company externally. You will take ownership of the post-sale journey, ensuring client outcomes are met and exceeded, while helping the business grow through insight, influence, and high-impact conversations.
About the Role
- Role: Permanent, Full time
- Location: Pulford, near Chester
- Salary: Up to £35K per annum
- Benefits: Hybrid working, 25 days holiday plus bank holidays, pension, private health insurance, free lunches, plus more!
Responsibilities
- Own and manage a portfolio of clients with a focus on retention, satisfaction, and renewals
- Build deep, consultative relationships with key client stakeholders
- Understand client goals and align service delivery to meet those objectives
- Identify upsell opportunities and work closely with the commercial team to convert them
- Use data to track client success metrics and report on account health
- Troubleshoot issues, resolve concerns, and provide strategic solutions
- Deliver regular business reviews and performance updates to clients
- Collaborate with internal teams to ensure client feedback shapes service delivery
- Hit and exceed client retention and growth targets
Skills & Attributes
- Strong commercial awareness and a proven track record of working to targets.
- A natural communicator who builds rapport with ease.
- Analytical thinker who enjoys problem-solving and spotting trends in data.
- Experience in a client-facing, relationship management, or renewals-focused role.
- Proactive, solutions-oriented mindset – you don’t wait for problems to arise.
- Organised and detail-oriented, with strong time management skills.
- Comfortable presenting, leading meetings, and influencing senior stakeholders.
Client Relationship Manager employer: Roberts Webb Recruitment
Contact Detail:
Roberts Webb Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Manager
✨Tip Number 1
Research the company thoroughly before your interview. Understand their values, mission, and recent achievements. This will help you align your answers with their goals and demonstrate your genuine interest in the role.
✨Tip Number 2
Prepare specific examples from your past experiences that showcase your ability to build relationships and exceed targets. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Tip Number 3
Practice your communication skills, especially in presenting and leading discussions. Since the role involves influencing senior stakeholders, being articulate and confident in your delivery is crucial.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview.
We think you need these skills to ace Client Relationship Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client relationship management. Emphasise your achievements in exceeding targets and nurturing client partnerships, as these are key aspects of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your commercial awareness and ability to build rapport. Use specific examples from your past experiences to demonstrate how you align with the company's values and the responsibilities of the role.
Highlight Analytical Skills: Since the role requires an analytical thinker, include examples of how you've used data to track success metrics or solve problems in previous positions. This will show your capability to meet the expectations of the job.
Prepare for Interviews: If invited for an interview, prepare to discuss your approach to client retention and upselling. Be ready to share specific strategies you've used in the past to enhance client satisfaction and drive growth.
How to prepare for a job interview at Roberts Webb Recruitment
✨Showcase Your Relationship-Building Skills
As a Client Relationship Manager, your ability to build rapport is crucial. Prepare examples of how you've successfully nurtured client relationships in the past, focusing on specific outcomes and how you exceeded client expectations.
✨Demonstrate Commercial Awareness
Familiarise yourself with the company's market and competitors. Be ready to discuss how your understanding of the industry can help drive client satisfaction and retention, and how you can identify upsell opportunities.
✨Prepare for Data-Driven Discussions
Since the role involves using data to track client success metrics, be prepared to discuss how you've used data in previous roles. Bring examples of how you've analysed trends and made strategic decisions based on that data.
✨Exhibit Problem-Solving Abilities
The company values a proactive mindset. Think of instances where you've anticipated potential issues and implemented solutions before they became problems. This will demonstrate your analytical thinking and solutions-oriented approach.
