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For Companies At a Glance
- Tasks: Lead IT project delivery, ensuring customer satisfaction and seamless service.
- Company: Join a friendly, growing Managed Service Provider (MSP) focused on development.
- Benefits: Enjoy training opportunities, career growth, and a supportive work culture.
- Why this job: Be part of impactful projects while enhancing your skills in a dynamic environment.
- Qualifications: Experience in project delivery or 2nd/3rd Line roles; MSP experience preferred.
- Other info: A full driving licence and willingness to travel are required.
The predicted salary is between 36000 - 60000 £ per year.
We're hiring a skilled Project Support Engineer to join a growing, friendly MSP. Reporting to the Head of Project Delivery, you'll lead end-to-end IT project delivery, ensuring top-tier customer satisfaction.
Responsibilities
- Plan, scope, and deliver end-to-end IT projects, including technical pre-sales and documentation.
- Coordinate vendors, manage technical resources, and troubleshoot project issues.
- Support customer onboarding and ensure seamless service delivery.
Requirements
- Proven experience as a Project Engineer or in a 2nd/3rd Line role with hands-on project delivery. MSP experience highly desirable.
- Strong expertise in Microsoft environments, network support, and ideally VoIP technologies.
- Confident in customer-facing roles.
This is an excellent opportunity to join a company that would be able to offer further training and development along with a career path and the opportunity to grow. Please note, a Full driving license and willingness to travel is required for this role.
Contact Detail:
Spectrum IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Support Engineer
✨Tip Number 1
Familiarise yourself with the specific IT project delivery methodologies that the company uses. Understanding their approach will help you speak their language during interviews and demonstrate your alignment with their processes.
✨Tip Number 2
Highlight your experience in managing technical resources and troubleshooting project issues. Be ready to share specific examples of how you've successfully navigated challenges in past projects, as this will showcase your problem-solving skills.
✨Tip Number 3
Since customer satisfaction is a key focus for this role, prepare to discuss your customer-facing experiences. Think of instances where you went above and beyond to ensure client happiness, as this will resonate well with the hiring team.
✨Tip Number 4
If you have experience with Microsoft environments and VoIP technologies, make sure to emphasise this in conversations. Being able to demonstrate your technical expertise in these areas will set you apart from other candidates.
We think you need these skills to ace Project Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Project Engineer or in a 2nd/3rd Line role. Emphasise your hands-on project delivery skills and any MSP experience you have.
Craft a Strong Cover Letter: Write a cover letter that showcases your expertise in Microsoft environments, network support, and VoIP technologies. Mention your confidence in customer-facing roles and how you can contribute to top-tier customer satisfaction.
Highlight Relevant Skills: In your application, clearly outline your project management skills, ability to coordinate vendors, and troubleshoot issues. Use specific examples from your past experiences to demonstrate these abilities.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail, which is crucial for a Project Support Engineer role.
How to prepare for a job interview at Spectrum IT Recruitment
✨Showcase Your Project Experience
Be prepared to discuss specific projects you've worked on, especially those involving IT project delivery. Highlight your role, the challenges you faced, and how you ensured customer satisfaction throughout the process.
✨Demonstrate Technical Knowledge
Since the role requires expertise in Microsoft environments and network support, brush up on these topics. Be ready to answer technical questions and provide examples of how you've applied your knowledge in real-world scenarios.
✨Emphasise Customer-Facing Skills
As this position involves direct interaction with customers, be sure to convey your confidence in customer-facing roles. Share experiences where you successfully managed client expectations or resolved issues to enhance customer satisfaction.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to coordinate with vendors and technical resources. Think of examples where you had to troubleshoot project issues and how you approached them.
