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For Companies At a Glance
- Tasks: Manage customer orders and ensure timely despatch of goods.
- Company: Join an award-winning artisan bakery with over a century of tradition.
- Benefits: Enjoy a competitive salary and a supportive work environment.
- Why this job: Be part of a passionate team and contribute to quality service.
- Qualifications: Experience in customer service and manufacturing is preferred.
- Other info: Full-time role, Monday to Friday, 8.30-5.00.
The predicted salary is between 20000 - 24000 £ per year.
Salary circa £25k-28k depending upon experience
Steeton, BD20
8.30-5.00 Monday to Friday
Our client is an award winning artisan bakery manufacturer, founded in 1899. They are looking for an experienced Despatch & Customer Service Coordinator to join their team.
The Position
Our client is looking for a methodical, bright individual who has a keen eye for detail and who can take responsibility for the order processing and despatching of goods for the manufacturing plant. You will play a key role in the achievement of right first-time shipment performance.
Role responsibility but not limited to:
- Processing customer orders
- Sending out order confirmations
- Dispatching orders
- Booking in orders from customers
- Arranging transport
- Processing delivery notes
- Dealing with customer queries as they arise
- Answering telephones and dealing with queries
- Liaise with all relevant departments where necessary
Ideal attributes
- Professional telephone manner
- Excellent time management and able to prioritise workload efficiently and effectively
- Excellent computer skills including Word and Excel
- Methodical and able to communicate at all levels
- Excellent analytical, communication and decision-making skills
- Strong ability to plan and organise
This Customer Service and Despatch Administrator role would ideally suit an individual who has previous experience within a manufacturing business.
If you feel that you have the relevant skills and experience, then please send your CV by return.
NO AGENCIES
INDLS
Contact Detail:
Grandma Wild's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service And Despatch Administrator
✨Tip Number 1
Familiarise yourself with the bakery industry and the specific products offered by our client. Understanding their product range will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills, especially in handling queries and complaints. Be prepared to share examples of how you've successfully resolved customer issues in the past, as this will showcase your ability to thrive in a fast-paced environment.
✨Tip Number 3
Highlight your organisational skills and attention to detail. Since the role involves order processing and despatching, think of specific instances where your methodical approach has led to successful outcomes in previous jobs.
✨Tip Number 4
Prepare to discuss your experience with relevant software, particularly Excel and any order management systems. Being able to demonstrate your proficiency with these tools will set you apart from other candidates.
We think you need these skills to ace Customer Service And Despatch Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and despatch roles. Emphasise any previous work in manufacturing or similar environments, showcasing your skills in order processing and handling customer queries.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the key responsibilities mentioned in the job description. Mention your methodical approach, attention to detail, and ability to manage time effectively, as these are crucial for the role.
Showcase Relevant Skills: In your application, clearly outline your computer skills, particularly with Word and Excel. Provide examples of how you've used these tools in past roles to improve efficiency or accuracy in order processing.
Highlight Communication Abilities: Since the role requires excellent communication skills, include examples of how you've successfully dealt with customer queries or liaised with different departments in previous positions. This will demonstrate your capability to handle the responsibilities of the role.
How to prepare for a job interview at Grandma Wild's
✨Showcase Your Attention to Detail
As the role requires a keen eye for detail, be prepared to discuss specific examples from your past experiences where your attention to detail made a significant impact. This could include how you ensured accuracy in order processing or how you handled complex customer queries.
✨Demonstrate Your Communication Skills
Since you'll be dealing with customer queries and liaising with various departments, it's crucial to exhibit strong communication skills. Practice articulating your thoughts clearly and confidently, and consider preparing a few scenarios where effective communication resolved an issue.
✨Highlight Your Time Management Abilities
The job demands excellent time management and prioritisation skills. Be ready to share strategies you use to manage your workload effectively, especially in a busy environment. Discuss how you prioritise tasks and ensure deadlines are met.
✨Familiarise Yourself with the Company
Research the bakery's history and values, as well as their products. Understanding the company's background will not only help you answer questions more effectively but also demonstrate your genuine interest in the role and the organisation.
