Concierge / Resident Services Officer

Job Title: Concierge / Resident Services Officer Salary: Circa £33k per annum 📍 Location: High-End Residential Development, London W2 🕒 Hours: Monday–Friday 8am–5pm, Sunday 8am–12pm 📅 Working on Bank Holidays Required | 28 Days Paid Annual Leave 👔 Smart Suit Required at All Times We’re recruiting an experienced and professional Concierge / Resident Services Officer to join the front-of-house team at a prestigious, luxury residential building. This role is perfect for someone who takes pride in providing outstanding customer service and enjoys working in a high-standard environment. The Role: As the first point of contact for residents and visitors, your duties will include: ✅ Welcoming residents and guests with warmth and professionalism ✅ Handling queries, deliveries, and service requests efficiently ✅ Monitoring building access, visitor logs, and CCTV ✅ Coordinating maintenance requests and contractor access ✅ Maintaining the cleanliness and presentation of common areas ✅ Supporting emergency procedures and ensuring health & safety standards are met What We’re Looking For: ✔ Min 3 Years experience: Concierge or Porter in a luxury residential building ✔ Exceptional customer service and front-of-house experience ✔ Strong communication skills and a proactive approach ✔ High attention to detail with a focus on building cleanliness and presentation ✔ Basic computer literacy for reporting and communication ✔ Previous experience in luxury residential building ✔ Knowledge of plant room equipment (desirable but not essential) This is a fantastic opportunity to become the face of a luxury development, ensuring residents feel safe, valued, and well cared for every day. Apply now