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- Tasks: Join a small team to manage operational processes for payments and customer support.
- Company: A dynamic firm focused on international payments and customer service excellence.
- Benefits: Full-time role with a supportive team environment, enhancing your skills in finance.
- Why this job: Gain hands-on experience in a vital industry while working closely with customers and operations.
- Qualifications: 3 years UK work experience, fluent in Mandarin, and knowledge of international payments required.
- Other info: This is an in-office position, 5 days a week, with no sponsorship available.
The predicted salary is between 36000 - 60000 £ per year.
It is essential that all candidates applying have a minimum of 3 years proven UK work experience. Sponsorship will not be available for this position. Our Client is looking for a Fluent Mandarin Swift Payments, Operations to join their small team on a permanent basis. This position is full time in office, 5 days per week.
Role: The successful candidate will deliver operational processes to support the business and customers whilst maintaining close to zero operational risk losses. To cover multi-discipline Operational services including but not limited to Domestic and International Payments. To provide general customer support specifically around payments and balance enquiries.
Key Responsibilities (but not limited to):
- Support and cover for transaction flow and data entry for international and domestic payments.
- Monitoring of daily queue management to review/process incoming messages that are to be formatted correctly, payments that have been held due to insufficient funds and forward value payments.
- To provide customer support and deal with enquiries related to clearing services; status of payments, client statements, account status and non-receipt of funds.
- Case Handling including dealing with funds that have been returned by our agent banks, funds that have been held by our agent banks for AML reasons and messages to request further information from our clients to facilitate held payments.
- To support the production of daily, weekly and monthly management information.
- Processing of monthly charges against the Participant accounts relating to bank charges and overdraft usage.
- Ensure all applicable processes and procedures are adhered to and updated as and when required.
- To upskill across other products/functions within the Department to provide cover and support as and when necessary.
Skills, Experience and Qualifications:
- Experience gained within international payments.
- Experience gained within central cash clearing.
- Understanding of the wider processes intra-day credit monitoring and case handling. Hands-on experience of operational processes.
- Must be competent on MS Office 2007 and SWIFT.
- Ability to communicate (written and oral) fluently in Mandarin is essential.
For more information on this role please contact Judith Webb by sending your CV quoting ref 16864JW.
Fluent Mandarin Swift Payments, Operations employer: Barbara Houghton Associates
Contact Detail:
Barbara Houghton Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fluent Mandarin Swift Payments, Operations
✨Tip Number 1
Make sure to highlight your relevant experience in international payments and cash clearing during any conversations or interviews. Be prepared to discuss specific examples of how you've successfully managed operational processes in these areas.
✨Tip Number 2
Brush up on your knowledge of SWIFT and MS Office, as these are crucial for the role. Consider preparing a few scenarios where you effectively used these tools to solve problems or improve processes in your previous jobs.
✨Tip Number 3
Since fluency in Mandarin is essential, practice your language skills by engaging in conversations related to finance and operations. This will help you feel more confident when discussing technical topics in Mandarin during the interview.
✨Tip Number 4
Familiarise yourself with the company's values and culture. During your interactions, demonstrate how your personal values align with theirs, and be ready to explain why you're passionate about working in the payments sector.
We think you need these skills to ace Fluent Mandarin Swift Payments, Operations
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise your minimum 3 years of UK work experience in your CV and cover letter. Detail your roles in international payments and any relevant operational processes you've handled.
Showcase Language Skills: Since fluency in Mandarin is essential, include specific examples of how you've used your language skills in a professional setting. This could be in customer support or during transaction processing.
Tailor Your Application: Customise your CV and cover letter to reflect the key responsibilities mentioned in the job description. Use keywords from the listing, such as 'transaction flow', 'queue management', and 'case handling' to demonstrate your fit for the role.
Proofread Your Documents: Before submitting your application, carefully proofread your CV and cover letter for any errors. Ensure that your communication is clear and professional, as this reflects your attention to detail and operational competence.
How to prepare for a job interview at Barbara Houghton Associates
✨Showcase Your Experience
Make sure to highlight your minimum 3 years of UK work experience during the interview. Be prepared to discuss specific examples from your past roles that demonstrate your expertise in international payments and operational processes.
✨Demonstrate Your Language Skills
Since fluency in Mandarin is essential, practice speaking and writing in Mandarin before the interview. You might be asked to communicate in Mandarin, so be ready to showcase your language proficiency in a professional context.
✨Understand the Role's Responsibilities
Familiarise yourself with the key responsibilities outlined in the job description. Be prepared to discuss how your skills align with tasks such as transaction flow management, customer support, and case handling related to payments.
✨Prepare Questions for the Interviewer
Think of insightful questions to ask the interviewer about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
