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- Tasks: Assist in managing the reception desk and ensure guest satisfaction during night hours.
- Company: Join a prestigious hotel in Surrey, known for excellence in the luxury sector.
- Benefits: Enjoy competitive salary, 28 days leave, free meals, and staff accommodation.
- Why this job: Be part of a dedicated team in a stunning setting, enhancing your hospitality skills.
- Qualifications: Four years of hotel reception experience and a customer-focused approach required.
- Other info: Full-time role with a rota of 5 days on, 2 days off, starting ASAP.
The predicted salary is between 23000 - 30000 £ per year.
Hello All, Leo Recruits are working with a prestigious hotel in Surrey who are currently on a drive to set the standards of excellence in the luxury sector of the hotel industry. Located in a stunning setting, the hotel employs some of the most skilled, professional and dedicated people that the industry.
The successful Assistant Night Manager will be expected to:
- Report to the Night Manager and the other Front of House Management
- Be responsible for assisting in the smooth running of the reception desk between the hours of 22:45 and 07:15.
About the Assistant Night Manager Position:
- Elmbridge district of Surrey
- Full Time (40hrs pw)
- Rota: 5 days on 2 days off
- £27,000 (Annual Salary)
- ASAP start
- Permanent
Assistant Night Manager Benefits:
- Competitive Salary
- 28 days annual leave
- Staff accommodation available
- Uniform
- Pension scheme
- Free meals on duty
- Free parking
- Friends and family rates.
Assistant Night Manager Skills & Specification:
- Hotel reception experience for a minimum of four years
- Knowledge of four-star hotel standards
- At least one year's experience of a similar role
- A friendly, welcoming and customer focussed approach and providing a consistently high standard of customer service
- High standard of spoken and written English
- High standard of presentation and etiquette
- Hospitality qualification or working towards would be desirable
- Ability to remain calm under pressure and challenging situations
- Excellent interpersonal skills including telephone manner
- Good administrative skills
- Good team working skills
- Working knowledge of Opera PMS would be an advantage
- Commit to continuous personal development
Assistant Night Manager Key Responsibilities:
- Providing a friendly, welcoming and efficient service to all guests in line with the hotel vision and values
- Ensure all guest requests and enquiries are handled professionally, providing callers with comprehensive information regarding hotel services
- To transfer incoming calls to the relevant department or take a message in their absence
- Ensure all requests are recorded and actioned in accordance with company policy and in an efficient and courteous manner
- To be aware at all times of current business targets and to focus at all times on achieving these targets
- To deputise for the Night Manager and act as Duty Manager in their absence
- Ensure night audit is completed and correct
- Assist with training and onboarding new joiners
- Assist in ensuring the security of the hotel, guests and staff during the night
Contact Detail:
Leo Recruits Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Night Manager
✨Tip Number 1
Familiarise yourself with the hotel’s values and standards. Understanding what makes this prestigious hotel stand out will help you align your approach during interviews and discussions, showcasing your commitment to their vision.
✨Tip Number 2
Network with current or former employees of the hotel. They can provide valuable insights into the company culture and expectations, which can help you tailor your responses and demonstrate your fit for the role.
✨Tip Number 3
Prepare to discuss specific scenarios from your past experience that highlight your customer service skills and ability to handle pressure. The interviewers will likely want to hear about how you've successfully managed challenging situations in a hotel environment.
✨Tip Number 4
Showcase your knowledge of Opera PMS if you have it. If not, consider doing a quick online course or tutorial to familiarise yourself with the system, as this could give you an edge over other candidates.
We think you need these skills to ace Assistant Night Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant hotel reception experience, particularly focusing on your four years in the industry. Emphasise any specific roles that align with the responsibilities of an Assistant Night Manager.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer service skills and your ability to remain calm under pressure. Mention your familiarity with four-star hotel standards and how you can contribute to the hotel's vision and values.
Highlight Relevant Skills: In your application, clearly outline your interpersonal skills, telephone manner, and administrative abilities. If you have experience with Opera PMS, be sure to mention it as it could give you an edge.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A high standard of written English is crucial for this role, so ensure your application reflects that.
How to prepare for a job interview at Leo Recruits
✨Showcase Your Experience
Make sure to highlight your hotel reception experience, especially if you have over four years in the industry. Be prepared to discuss specific situations where you provided excellent customer service or handled challenging scenarios.
✨Demonstrate Knowledge of Hotel Standards
Familiarise yourself with four-star hotel standards and be ready to discuss how you can uphold these in your role. This shows that you understand the expectations and can contribute to maintaining the hotel's reputation for excellence.
✨Exhibit Calmness Under Pressure
Prepare examples of how you've remained calm and effective during busy or stressful times. The interviewers will want to see that you can handle the demands of a night manager role, especially when things get hectic.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the hotel and its operations. Inquire about their approach to guest satisfaction or how they support continuous personal development for staff. This demonstrates your commitment to the role and the company.
