Hard Services Manager

Job Title: Hard Services Manager Location: Site-Based Reports to: Operations Manager Job Purpose: To oversee the efficient delivery of planned and reactive maintenance at a distribution site, ensuring compliance with budgets, schedules, and safety standards, while managing relationships with internal teams, clients, and subcontractors. Key Responsibilities: Lead and manage delivery of all reactive and planned maintenance works. Supervise site-based teams, including engineers and maintenance staff, ensuring KPIs and SLAs are met. Liaise with clients, stakeholders, and supply chains; manage quotes and on-site delivery of services. Ensure completion of RAMS and H&S documentation; uphold CBES HSE standards. Chair internal and client meetings; generate performance and progress reports. Plan and cost small works and capital projects. Manage staff training, performance reviews, and disciplinary processes where necessary. Essential Qualifications: City & Guilds/NVQ in Electrical, Mechanical, or Carpentry & Joinery (or equivalent) BS7671:2018 18th Edition Wiring Regulations CSCS/ECS Manager Grade Card Desirable Qualifications: City & Guilds 2391 (Testing & Inspection) CITB SMSTS or equivalent Knowledge of Verisae/CAFM systems Experience: 3+ years in a similar role on large-scale distribution sites. Background in engineering/building maintenance with experience handling safety, quality, and environmental issues. Skills & Attributes: Strong communication, problem-solving, and report-writing abilities. Proficient in Microsoft Office and CAFM tools. Self-motivated, flexible, and capable of working independently or in a team. Full UK driving licence required