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- Tasks: Manage customer upgrades and ensure smooth communication throughout the process.
- Company: Join a successful international company expanding its operations in the UK.
- Benefits: Enjoy remote work flexibility with only two office days per month.
- Why this job: Be part of a dynamic team focused on customer satisfaction and relationship building.
- Qualifications: Fluent in French, with customer service experience and strong communication skills.
- Other info: Ideal for those looking to grow in a bilingual sales environment.
The predicted salary is between 15600 - 18240 £ per year.
Candidates must be located in the UK to be considered and will be required to commute to the office 2 days every calendar month, working from home the rest of the time.
Salary: up to £26,000 per annum
Ref: 5477F2
The Company: Successful international company expanding operations across the UK.
Main Duties:
- You will be responsible for the smooth system upgrade process in Europe by replacing all customers' old units as they reach obsolescence.
- Minimising customer disruption, maintaining retention targets, and keeping the team leader updated on progress.
The Role:
- Verifying booking details with customers and scheduling upgrade appointments.
- Recording communications in the company's CRM system.
- Ensuring customers are called back in a timely manner.
- Building lasting relationships through great customer service.
- Managing daily targets to ensure timely completion of unit replacement.
- Coordinating with installers and managing their schedules.
- Minimising loss of customers by monitoring the upgrade process closely.
- Flagging up at-risk accounts.
The Candidate:
- Completely fluent in French (Written & spoken).
- Previous experience in Customer service essential.
- Sales mindset would be ideal.
- Excellent communication & interpersonal skills.
- Strong organisational skills.
- Ability to work independently.
- Capable of showing empathy and keeping calm when under pressure.
The Salary: up to £26,000 per annum.
French speaking Internal Sales Advisor employer: French Selection
Contact Detail:
French Selection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French speaking Internal Sales Advisor
✨Tip Number 1
Brush up on your French language skills, especially in a business context. Being completely fluent is essential, so practice speaking and writing in French to ensure you can communicate effectively with customers.
✨Tip Number 2
Familiarise yourself with CRM systems, as you'll be recording communications and managing customer interactions. If you have experience with specific platforms, be ready to discuss how you've used them to enhance customer service.
✨Tip Number 3
Prepare examples of how you've successfully managed customer relationships in the past. Highlight your ability to empathise and remain calm under pressure, as these skills are crucial for this role.
✨Tip Number 4
Research the company and its operations in the UK. Understanding their expansion plans and how your role fits into that will show your enthusiasm and commitment during any discussions.
We think you need these skills to ace French speaking Internal Sales Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and any sales-related roles. Emphasise your fluency in French, as this is a key requirement for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to build relationships. Mention specific examples of how you've successfully managed customer interactions in the past.
Highlight Relevant Skills: In your application, focus on skills such as organisation, communication, and the ability to work independently. Provide examples of how you've demonstrated these skills in previous roles.
Follow Application Instructions: Ensure you apply through the French Selection website using the job reference 5477F2. Double-check that all required documents are included and that your application is submitted before the deadline.
How to prepare for a job interview at French Selection
✨Brush Up on Your French
Since the role requires fluency in French, make sure to practice your language skills before the interview. Be prepared to answer questions and discuss your experience in French to demonstrate your proficiency.
✨Showcase Your Customer Service Skills
Highlight your previous customer service experience during the interview. Prepare examples of how you've successfully handled customer queries or resolved issues, as this will be crucial for the role.
✨Demonstrate Your Organisational Skills
The job involves managing schedules and coordinating with installers. Be ready to discuss how you stay organised and manage your time effectively, especially when juggling multiple tasks.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and how you handle pressure. Think of situations where you had to keep calm and show empathy, as these traits are essential for the role.
