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- Tasks: Help customers with inquiries and provide top-notch service via phone and email.
- Company: Join Middletons Tours, a company dedicated to exceptional customer experiences.
- Benefits: Enjoy a dynamic work environment with opportunities for personal growth and teamwork.
- Why this job: Be part of a passionate team focused on exceeding customer expectations and driving sales.
- Qualifications: Looking for enthusiastic individuals with strong communication skills and a service-driven mindset.
- Other info: This role offers the chance to work independently while collaborating with a supportive team.
The predicted salary is between 28800 - 43200 £ per year.
As a Middletons Tours Customer Service Advisor, you’ll be responsible for maintaining the seamless operation of the business by preparing important information to send to customer, handling sales enquires over the telephone and email, and be active in your search for generating business, whilst also managing existing accounts to maximise profitability. Your main focus will be the customer and working on solutions that best suit the customer’s needs as well ensuring our high customer service level is continuously maintained. You will need to be responsible for your own desk, work effectively independent and also display teamwork skills by working with other members of our team. We are looking for enthusiastic, passionate, honest, service-driven individuals to join our team. Role and Responsibilities: To provide the highest levels of customer service by providing a knowledgeable, courteous, responsible and efficient service, projecting the quality image of the brand and the Company. To ensure all customer expectations and requirements are exceeded throughout the sales experience both via the telephone and using email/web bookings. To achieve personal sales targets, profit targets and activity levels as required for the role. To communicate effectively between customer and supplier to ensure specific requirements are met. To be aware of the sales system at all time, continuously communicating with customer …
Customer Service Advisor employer: Middletons Tours
Contact Detail:
Middletons Tours Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarize yourself with our products and services. Understanding what we offer will help you answer customer inquiries more effectively and demonstrate your passion for the role.
✨Tip Number 2
Practice your communication skills. Since you'll be handling customer inquiries over the phone and via email, being clear and concise is key to providing excellent service.
✨Tip Number 3
Showcase your problem-solving abilities. Think of examples where you've successfully resolved customer issues in the past, as this will highlight your capability to meet customer needs.
✨Tip Number 4
Demonstrate your enthusiasm for teamwork. Share experiences where you've collaborated with others to achieve a common goal, as this aligns with our company culture.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Service Advisor position. Understand the key responsibilities and required skills, such as customer service excellence and effective communication.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and sales. Use specific examples that demonstrate your ability to exceed customer expectations and achieve sales targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your passion for providing excellent customer service and how your skills align with the company's values.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Middletons Tours
✨Show Your Customer-Centric Approach
Make sure to highlight your commitment to customer service during the interview. Share specific examples of how you've gone above and beyond to meet customer needs in previous roles.
✨Demonstrate Effective Communication Skills
Since the role involves handling sales inquiries over the phone and email, practice articulating your thoughts clearly. Be prepared to discuss how you would handle difficult customer interactions.
✨Highlight Your Teamwork Experience
Discuss instances where you've successfully collaborated with team members to achieve a common goal. This will show that you can work independently while also being a valuable team player.
✨Prepare for Sales-Related Questions
Expect questions about how you would generate business and manage existing accounts. Think of strategies you've used in the past to meet sales targets and be ready to share them.
