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- Tasks: Support passengers with special needs from arrival to aircraft seat, ensuring safety and dignity.
- Company: Join one of the UK's leading airports and be part of a dynamic team.
- Benefits: Flexible hours, competitive pay, and the chance to work in a vibrant environment.
- Why this job: Make a real difference in people's travel experiences while developing your customer service skills.
- Qualifications: Fluent in English, strong communication skills, and a passion for customer service required.
- Other info: Employment subject to DBS and security checks; ideal for those seeking varied shifts.
Location: Christchurch
Hours: up to 40 hours a week. Flexible hours including split shifts, day, evening shifts and weekends.
Hourly Rate: £12.21 Per Hour
Tru Talent are proud to be partnering with one of the UK's leading airports in their search for Passenger Assistance Agents to support terminal operations throughout the busy summer season.
Skills and Experience needed for the Passenger Assistance Agent:
- Provide support to passengers with special assistance needs, including those with reduced mobility, hidden disabilities, illness, age-related challenges, or other conditions requiring additional support.
- Ensure all assistance is delivered in a safe, compliant, and respectful manner, maintaining passenger dignity at all times.
- Assist passengers from arrival (forecourts, car parks, bus/coach stops, taxi stands) through to their aircraft seat and vice versa.
- Act as the main point of contact for special assistance passengers, offering a professional and courteous service throughout.
- Guide passengers through Customs and Immigration where required.
- Follow all relevant legislation, airport authority regulations, and BIA Handling Ltd SOPs.
- Operate specialist equipment and airline software as trained.
- Complete documentation and uphold the highest standards of safety and security at all times.
- Carry out aircraft cleaning and any additional duties as assigned.
Needed for the Passenger Assistance Agent:
- Willing and able to work a variety of shifts, including days, evenings, nights, weekends, and public holidays.
- Fluent in spoken and written English, with strong communication skills.
- Able to follow set procedures while maintaining a flexible, solution-focused approach.
- Comfortable working in all weather conditions, when required.
- Demonstrates a genuine passion for delivering outstanding customer service.
- Self-motivated and capable of working independently with minimal supervision.
Employment is subject to a satisfactory DBS and Security Check, along with the provision of five years of checkable employment or educational references, to be completed prior to your start date.
Click 'Apply Now' to take the next step in your career.
Passenger Assistance Agent employer: Tru Talent
Contact Detail:
Tru Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Passenger Assistance Agent
✨Tip Number 1
Familiarise yourself with the specific needs of passengers requiring assistance. Understanding the challenges faced by individuals with reduced mobility or hidden disabilities will help you demonstrate empathy and knowledge during your interview.
✨Tip Number 2
Highlight any previous experience in customer service roles, especially those involving vulnerable individuals. Sharing real-life examples of how you've provided support can set you apart from other candidates.
✨Tip Number 3
Be prepared to discuss your flexibility regarding shift patterns. Since the role requires working various hours, showing that you're adaptable and willing to take on different shifts will make you a more attractive candidate.
✨Tip Number 4
Research the airport's policies and procedures related to passenger assistance. Being knowledgeable about their standards and regulations will demonstrate your commitment to safety and compliance during the interview process.
We think you need these skills to ace Passenger Assistance Agent
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Passenger Assistance Agent position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles or experiences that demonstrate your ability to assist passengers, especially those with special needs. Use specific examples to showcase your customer service skills and adaptability.
Showcase Communication Skills: Since strong communication is essential for this role, ensure your application reflects your proficiency in spoken and written English. Consider including examples of how you've effectively communicated in past roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Tru Talent
✨Show Your Customer Service Skills
As a Passenger Assistance Agent, you'll be interacting with passengers who may need extra support. Highlight your previous experience in customer service and share specific examples of how you've helped others in challenging situations.
✨Demonstrate Flexibility
This role requires working various shifts, including evenings and weekends. Be prepared to discuss your availability and willingness to adapt to different schedules, showcasing your flexibility and commitment to the job.
✨Understand the Role's Responsibilities
Familiarise yourself with the key duties of a Passenger Assistance Agent, such as assisting passengers with reduced mobility and following safety protocols. This knowledge will help you answer questions confidently and show that you're serious about the position.
✨Communicate Clearly
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and concisely, and be ready to demonstrate your ability to communicate effectively with passengers and team members during the interview.
