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For Companies At a Glance
- Tasks: Lead 5 operational areas, manage projects, and enhance customer satisfaction.
- Company: Join a leading organisation in the financial services sector with a strong reputation.
- Benefits: Enjoy a competitive salary, bonuses, and opportunities for professional growth.
- Why this job: Be part of a dynamic leadership team and make a real impact on operations.
- Qualifications: Experience in people management, strategy design, and advanced Excel skills required.
- Other info: Familiarity with FCA regulations and technology enhancements is a plus.
The predicted salary is between 64000 - 96000 £ per year.
We are working with a leading organisation who are looking for an Operations Manager with experience in the financial services sector, including FCA regulations who can take on the leadership of 5 operational areas across the business from customer support through to technical support as well as project delivery. The role will have full responsibility for developing and implementing strategies, as well as being part of the leadership team.
Required Skills and Experience:
- Experience of full people management from carrying out appraisals to setting objectives down to day-to-day management.
- Experience of designing and implementing strategies aimed at improving customer satisfaction from implementation of systems through to training.
- Full responsibility for leading projects through to completion, setting SLAs, ensuring they are met.
- Full responsibility for managing technology and other 3rd party partners.
- Ownership of departmental budgets.
- Advanced Excel with some knowledge of SQL and PowerBI.
- Solid grasp of technology, someone who can understand systems and identify enhancements.
Operations Manager employer: Pearson Whiffin Recruitment Group
Contact Detail:
Pearson Whiffin Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Network with professionals in the financial services sector. Attend industry events or join relevant online forums to connect with others who may have insights into the role and the company culture.
✨Tip Number 2
Familiarise yourself with FCA regulations and current trends in operational management within financial services. This knowledge will not only help you in interviews but also demonstrate your commitment to the field.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams and projects in the past. Highlight your experience with setting SLAs and managing budgets, as these are crucial for the Operations Manager role.
✨Tip Number 4
Showcase your technical skills, especially in Excel, SQL, and PowerBI. Be ready to explain how you've used these tools to enhance operational efficiency and customer satisfaction in previous roles.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the financial services sector, particularly with FCA regulations. Emphasise your leadership skills and any relevant projects you've managed.
Craft a Compelling Cover Letter: In your cover letter, explain why you're the perfect fit for the Operations Manager role. Discuss your experience in people management, strategy implementation, and how you've improved customer satisfaction in previous roles.
Showcase Relevant Skills: Highlight your advanced Excel skills and any knowledge of SQL and PowerBI. Provide examples of how you've used these tools to enhance operational efficiency or project delivery.
Prepare for Potential Questions: Think about potential interview questions related to managing technology and third-party partners. Be ready to discuss specific examples of how you've led projects to completion and met SLAs.
How to prepare for a job interview at Pearson Whiffin Recruitment Group
✨Showcase Your Leadership Skills
As an Operations Manager, you'll be leading multiple teams. Be prepared to discuss your experience in people management, including how you've conducted appraisals and set objectives. Share specific examples of how you've motivated your team and improved performance.
✨Demonstrate Strategic Thinking
This role requires developing and implementing strategies. Come ready to discuss your past experiences in designing strategies that improved customer satisfaction. Highlight any systems you implemented and the training you provided to ensure success.
✨Highlight Project Management Experience
You'll need to lead projects to completion while managing SLAs. Prepare to talk about specific projects you've managed, the challenges you faced, and how you ensured deadlines were met. Use metrics to demonstrate your success.
✨Familiarise Yourself with Technology
A solid grasp of technology is essential for this role. Brush up on your knowledge of Excel, SQL, and PowerBI. Be ready to discuss how you've used these tools in previous roles to enhance operational efficiency or manage budgets.
