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- Tasks: Lead accessibility strategies and ensure inclusion across Chiltern Railways.
- Company: Chiltern Railways is committed to improving travel for all customers through accessibility and inclusion.
- Benefits: Flexible location, opportunity to make a real impact, and work with diverse stakeholders.
- Why this job: Join a mission-driven team focused on enhancing travel experiences for everyone.
- Qualifications: Experience in accessibility, strong stakeholder management, and project management skills required.
- Other info: Engage with national forums and develop partnerships to improve customer journeys.
The predicted salary is between 36000 - 60000 £ per year.
This is a key coordination and strategic planning role which will work with many internal and external stakeholders to ensure that the principles of inclusion, accessibility and equality are properly recognised and built into Chiltern Railways’ National Rail Contract delivery. You will develop and deliver the company’s accessibility strategy and champion accessibility & inclusion of all customers across the business, including advising on Equality Act 2010 matters. You will be responsible for sharing best practice within the company in order to improve travel for our customers. This will also require developing relationships with other transport operators and rail industry groups, as well as our customer groups. You will also be responsible for the fulfilment of certain Business Plan Commitments for the Department for Transport, as well as other regulatory requirements regarding accessibility and inclusion. You will develop best practice within the company and work with key stakeholders with regards to integration with other transport modes to improve door-to-door journey solutions for our customers.
Key Accountabilities
- To design, deliver and continually review Chiltern Railways’ accessibility and integrated transport strategies in conjunction with key stakeholders.
- To lead and coordinate the development and approval process of the Accessible Travel Policy, including updating documents and related policies and processes.
- To deliver all of the relevant Business Plan Commitments within the National Rail Contract on schedule and on budget (for example the accessibility training programme for staff).
- To fulfil other Department for Transport and regulatory requirements relating to accessibility and inclusion, including data collection, analysis and periodic reporting.
- To develop knowledge of legislation and best practice related to inclusion, equality and accessibility, and to effectively communicate throughout the business any required changes to responsibility, policy and procedures.
- To review and improve, wherever practical, the accessibility of our services and transport integration at stations as well as information provision across the Chiltern Railways network.
- To develop and deliver a roadmap of initiatives to meet integrated transport and accessibility objectives - including supporting the identification, preparation and submission of project documentation and business cases.
- To develop close working relationships with functional managers and directors within Chiltern Railways to ensure that policy, procedures and best practices pertaining to accessibility are disseminated and upheld including in the design, development and delivery of new projects.
- To represent Chiltern Railways and engage effectively with national forums to build best practice expertise – for example Rail Delivery Group’s Accessibility team and other relevant cross-industry accessibility working groups.
- To lead and develop the Chiltern Railways Accessibility Group (passenger panel) on accessibility and inclusion themes.
- To implement robust processes to ensure that industry tools provide accurate information to customers about the Chiltern Railways service.
- To develop close relationships with other Arriva owned Train Operating Companies (TOCs) plus TOCs with whom we share station access to ensure best practice relating to accessibility.
- To ensure that investigations into complaints and incidents of unsuccessful passenger assists are completed in a timely manner and lessons learned are implemented.
- To ensure effective promotion and marketing of the business’ accessibility initiatives.
- To develop partnerships with Integrated Transport Authorities, local authorities, transport operators, the development and community sectors and other partners to improve the end-to-end journey experience for all customers.
Personal Specification: Experience, knowledge and qualifications required:
- Strong stakeholder management & influencing skills.
- Proven record of accomplishment and experience in the fields of accessibility and inclusion.
- Specific knowledge and experience of access and inclusion projects.
- Strong relationship building and networking skills, including the ability to communicate confidently and authoritatively to a wide-ranging audience within the business and outside.
- Experience in dealing with government bodies and cross industry specialist forums.
- Project management experience including but not limited to management of contractors & budgets, experience of negotiation, communication, consultation, time management, project delivery and evaluation.
- Demonstrable experience in securing buy in to initiatives including building business cases for funding and resources.
- Demonstrated ability to prioritise work within tight deadlines.
- Demonstrated capacity to deal with ambiguity and address complex problems within a changing work environment.
- Capable of producing reports to Board level standard.
- Ability to promote and market accessibility initiatives.
Contact Detail:
Chiltern Railways Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Accessibility & Integrated Transport Manager
✨Tip Number 1
Familiarise yourself with the latest legislation and best practices related to accessibility and inclusion, particularly the Equality Act 2010. This knowledge will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the transport and accessibility sectors. Attend relevant forums or events where you can meet stakeholders and learn about current challenges and solutions in the industry. This can provide valuable insights and connections that may benefit your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed projects related to accessibility and inclusion. Highlight your experience in stakeholder management and how you've influenced positive changes in previous roles.
✨Tip Number 4
Research Chiltern Railways' current accessibility initiatives and be ready to share your thoughts on how they can be improved. Showing that you’ve done your homework will impress the hiring team and demonstrate your genuine interest in the position.
We think you need these skills to ace Accessibility & Integrated Transport Manager
Some tips for your application 🫡
Understand the Role: Before you start writing your application, make sure you fully understand the responsibilities and requirements of the Accessibility & Integrated Transport Manager position. Tailor your application to highlight how your skills and experiences align with the key accountabilities listed in the job description.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in accessibility and inclusion projects. Provide specific examples of past roles where you successfully managed stakeholders, developed strategies, or led initiatives that improved accessibility for customers.
Showcase Stakeholder Management Skills: Given the importance of stakeholder management in this role, include examples that demonstrate your ability to build relationships and influence others. Mention any relevant experience working with government bodies or cross-industry forums, as this will strengthen your application.
Craft a Compelling Cover Letter: Your cover letter should not only summarise your qualifications but also convey your passion for accessibility and inclusion. Discuss why you are interested in this role at Chiltern Railways and how you can contribute to their mission of improving travel for all customers.
How to prepare for a job interview at Chiltern Railways
✨Understand the Accessibility Landscape
Familiarise yourself with the key principles of accessibility and inclusion, particularly in relation to the Equality Act 2010. Be prepared to discuss how these principles can be integrated into transport strategies and policies.
✨Showcase Stakeholder Management Skills
Highlight your experience in managing relationships with various stakeholders. Be ready to provide examples of how you've successfully influenced and collaborated with internal teams and external partners to achieve accessibility goals.
✨Demonstrate Project Management Experience
Prepare to discuss your project management skills, especially in relation to accessibility initiatives. Share specific examples of projects you've led, focusing on budget management, timelines, and successful outcomes.
✨Communicate Confidently
Practice articulating your thoughts clearly and confidently. You may need to present complex information to diverse audiences, so being able to communicate effectively is crucial. Consider preparing a brief presentation on a relevant topic to showcase your communication skills.
