Customer Service Advisor

Job Title: Customer Service Advisor
Location: Dronfield
Salary/Hourly Rate: £12.21 per hour
Job Type: Temp to Perm
Working Hours/Days: Monday to Friday 9am – 6pm and 1 in 6 Saturdays 9am – 4pm

We are looking for a proactive and friendly Customer Service Advisor to join our client\’s team in Dronfield. If you\’re passionate about helping customers and enjoy working in a fast-paced environment, we want to hear from you!

Key Responsibilities:

• Handle a high volume of inbound calls from customers, ensuring their needs are met promptly and professionally.
• Provide support for a variety of industries, including GP surgeries, insurance companies, and solicitors.
• Accurately take messages and log customer contact details into the system.
• Respond to customer inquiries, resolve issues, and offer appropriate solutions or escalate as necessary.
• Maintain a high standard of customer service and ensure all interactions are positive and productive.
• Work effectively as part of a team, contributing to team goals and improving overall customer satisfaction.

Skills and Experience:

• Previous experience in a customer service or call handling role is preferred.
• Excellent communication skills, both written and verbal.
• Strong attention to detail and accuracy, especially when recording customer information.
• Ability to remain calm and professional under pressure.
• Strong organisational skills with the ability to multi-task effectively.
• A positive, customer-focused attitude with a willingness to help.

If you are interested in the Customer Service Advisor based in Dronfield apply now for an immediate interview! We\’d love to hear from you!

#J-18808-Ljbffr