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- Tasks: Lead a dynamic team at Starbucks, ensuring top-notch service and smooth operations.
- Company: Join SSP, a leader in hospitality with iconic brands across the UK & Ireland.
- Benefits: Enjoy £13.30 per hour plus extra for night shifts, discounts, and award-winning training.
- Why this job: Experience the thrill of fast-paced hospitality while making a real impact every day.
- Qualifications: Must be 18+, with previous leadership experience in hospitality or retail preferred.
- Other info: Flexible hours, including weekends and holidays, with a focus on team energy and positivity.
Pay Rate: Rate of pay is £13.30 per hour + as a little incentive, you will earn an extra £1.50 per hour for hours worked between midnight and 6 am, bringing your rate of pay to £14.80 per hour. We offer additional service charge.
Hours of operation are 3am to 10pm. Working flexibly across weekdays, weekends, bank and public holidays.
Join our team as a Duty Manager & step into the buzz of hospitality leadership at SSP! Work with iconic brands like Starbucks, M&S, Burger King and BrewDog in some of the busiest locations across the UK & Ireland. No two days are the same - lead your team, deliver great service, and be part of the energy!
ABOUT YOU: Hospitality moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Duty Manager role's got your name on it. 5 years of references and Criminal Record Check required. Due to some responsibilities within the Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.
ABOUT THE DUTY MANAGER ROLE: Take ownership of opening, closing, and daily operations while solving problems on the fly. Lead your team through busy shifts, keeping the energy high and the atmosphere positive. Inspire your team to deliver great customer service, be the go-to person for customer and team queries. Results focussed, staying informed about unit performance and championing improvements. Previous experience leading a team in busy Hospitality or Retail is ideal and/or if you've tackled night shifts before, even better!
AS A DUTY MANAGER WE WILL OFFER YOU: Discounted Meal and free Parking while on shifts. Employee Discounts. Friends and Family Discount App. Award-winning training, apprenticeships and development programs. Health & Wellbeing Support. A fast-paced, rewarding role where you'll lead great people and shape the atmosphere every shift.
Step up, lead brilliantly and apply today to join SSP as a Duty Manager! At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.
Contact Detail:
SSP Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Starbucks, Edinburgh Airport
✨Tip Number 1
Familiarise yourself with the Starbucks brand and its values. Understanding their commitment to customer service and quality will help you align your leadership style with their expectations, making you a more attractive candidate.
✨Tip Number 2
Highlight your experience in fast-paced environments during any conversations or interviews. Share specific examples of how you've successfully led teams through busy shifts, as this is crucial for the Duty Manager role.
✨Tip Number 3
Network with current or former employees of SSP or Starbucks. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Be prepared to discuss your problem-solving skills. The Duty Manager role requires quick thinking and adaptability, so think of scenarios where you've effectively resolved issues in a hospitality or retail setting.
We think you need these skills to ace Duty Manager - Starbucks, Edinburgh Airport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or retail management. Emphasise any leadership roles you've held and specific achievements that demonstrate your ability to thrive in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your experience with leading teams, delivering excellent customer service, and how you can contribute to the positive atmosphere at Starbucks.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the Duty Manager position, such as problem-solving, team leadership, and customer service excellence. Use specific examples to illustrate these skills in action.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key in the hospitality industry.
How to prepare for a job interview at SSP Group
✨Show Your Leadership Skills
As a Duty Manager, you'll be leading a team in a fast-paced environment. Be prepared to share examples of how you've successfully led teams in the past, especially during busy shifts. Highlight your ability to motivate and inspire others.
✨Demonstrate Problem-Solving Abilities
The role requires quick thinking and problem-solving on the fly. Think of specific instances where you've had to resolve issues under pressure. This will show your potential employer that you can handle the demands of the job.
✨Know the Brand
Familiarise yourself with Starbucks and its values. Understanding the brand's commitment to customer service and quality will help you align your answers with what they are looking for in a Duty Manager.
✨Be Ready for Flexibility Questions
Since the role involves working various shifts, including nights and weekends, be prepared to discuss your availability and willingness to work flexible hours. This shows your commitment to the role and the team.
